Sony Ericsson Xperia X10 mini pro User Guide for Android 2.1 - Page 94

Troubleshooting, Common questions - software reset

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Page 94 highlights

Troubleshooting Common questions My phone is not working as expected If you experience problems with your phone, check these tips before you try anything else: • Restart your phone. • Remove and re-insert the battery and SIM card. Then restart your phone. • Update your phone. Updating your phone ensures optimal performance and provides the latest enhancements. See Updating your phone on page 93 for more information. • Reset your phone. Be patient while resetting your phone. Restarting the phone during a reset procedure may damage the phone permanently. To force stop an application • When a popup window tells you that an application is not responding, tap Force stop. If you do not want to force stop an application, you can wait for it to respond by tapping Cancel. Resetting the phone Resetting the phone deletes all data, including downloaded applications, and resets the phone back to its initial state, the state before you turned on the phone for the first time. Make sure you back up important data you have on the phone before you reset the phone. To reset the phone 1 From the Home screen, drag upward. 2 Find and tap Settings > SD card & phone storage settings > Factory data reset > Reset phone. 3 Tap Erase everything. I can't charge the phone or battery capacity is low The charger is not properly connected or the battery connection is poor. Remove the battery and clean the connectors. The battery is worn out and needs to be replaced. See Charging the battery on page 9. No battery charging icon appears when I start charging the phone It may take a few minutes before the battery icon appears on the screen. I can't transfer content between my phone and the computer, when using a USB cable The software or the USB drivers have not been properly installed. Go to www.sonyericsson.com/support for more detailed installation instructions and troubleshooting sections. I cannot use Internet-based services Make sure your subscription covers data downloads and that the Internet settings in your phone are correct. See Internet and messaging settings on page 25 for more information on how to enable data traffic, data roaming, and download Internet settings. Contact your network operator for more information about your subscription settings. 94 This is an Internet version of this publication. © Print only for private use.

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Troubleshooting
Common questions
My phone is not working as expected
If you experience problems with your phone, check these tips before you try anything else:
•
Restart your phone.
•
Remove and re-insert the battery and SIM card. Then restart your phone.
•
Update your phone. Updating your phone ensures optimal performance and provides the
latest enhancements. See
Updating your phone
on page 93 for more information.
•
Reset your phone.
Be patient while resetting your phone. Restarting the phone during a reset procedure may
damage the phone permanently.
To force stop an application
•
When a popup window tells you that an application is not responding, tap
Force
stop
.
If you do not want to force stop an application, you can wait for it to respond by tapping
Cancel
.
Resetting the phone
Resetting the phone deletes all data, including downloaded applications, and resets the
phone back to its initial state, the state before you turned on the phone for the first time.
Make sure you back up important data you have on the phone before you reset the phone.
To reset the phone
1
From the
Home screen
, drag
upward.
2
Find and tap
Settings
>
SD card & phone storage settings
>
Factory data
reset
>
Reset phone
.
3
Tap
Erase everything
.
I can't charge the phone or battery capacity is low
The charger is not properly connected or the battery connection is poor. Remove the
battery and clean the connectors.
The battery is worn out and needs to be replaced. See
Charging the battery
on page 9.
No battery charging icon appears when I start charging the phone
It may take a few minutes before the battery icon appears on the screen.
I can't transfer content between my phone and the computer, when
using a USB cable
The software or the USB drivers have not been properly installed. Go to
www.sonyericsson.com/support
for more detailed installation instructions and
troubleshooting sections.
I cannot use Internet-based services
Make sure your subscription covers data downloads and that the Internet settings in your
phone are correct. See
Internet and messaging settings
on page 25 for more information
on how to enable data traffic, data roaming, and download Internet settings. Contact your
network operator for more information about your subscription settings.
94
This is an Internet version of this publication. © Print only for private use.