Sony Ericsson Xperia Z5 Premium Dual User Guide - Page 143

Repairing the device software, Xperia™ Companion

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If your device fails to turn on or you want to reset your device's software, you can use Xperia™ Companion to repair your device. For more information on using Xperia™ Companion, see Xperia™ Companion on page 41. If you are sharing a device with multiple users, you may need to log in as the owner, that is, the primary user, to reset your device to its original factory settings. To restart your device Your device may fail to restart if the battery level is low. Connect your device to a charger and try restarting again. 1 Press and hold down the power key . 2 In the menu that opens, tap Restart. The device restarts automatically. To force the device to shut down 1 Open the cover for the nano SIM card and memory card slot. 2 Using the tip of a pen or a similar object, press and hold down the OFF button for a few seconds. 3 After your device emits a series of three quick vibrations, release the OFF button. The device turns off automatically. Do not use overly sharp objects that could damage the OFF button. To perform a factory data reset Before you start, make sure to back up any important data that is saved on the internal memory of your device to a memory card or other non-internal memory. Factory data reset will erase all data from your device's internal storage, and you will not be able to access the files on any of your encrypted SD cards again. To avoid permanent damage to your device, do not restart your device while a reset procedure is underway. 1 From your Home screen, tap . 2 Find and tap Settings > Backup & reset > Factory data reset. 3 Tap Reset phone. 4 If required, draw your screen unlock pattern or enter your screen unlock password or PIN to continue. 5 To confirm, tap Erase everything. Your device does not revert to an earlier software version of Android™ when you perform a factory data reset. If you forget your screen unlock password, PIN or pattern, you can use the device repair feature in Xperia™ Companion to erase the security layer. You need to provide your Google account login details to perform this operation. By running the repair feature, you reinstall software for your device and you may lose some personal data in the process. Repairing the device software If you forget your screen unlock password, PIN or pattern, you can use the device repair feature in Xperia™ Companion to erase the security layer. You need to provide your Google account login details to perform this operation. By running the repair feature, you reinstall software for your device and you may lose some personal data in the process. 143 This is an internet version of this publication. © Print only for private use.

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If your device fails to turn on or you want to reset your device’s software, you can use
Xperia™ Companion to repair your device. For more information on using Xperia™
Companion, see
Xperia™ Companion
on page 41.
If you are sharing a device with multiple users, you may need to log in as the owner, that is,
the primary user, to reset your device to its original factory settings.
To restart your device
Your device may fail to restart if the battery level is low. Connect your device to a charger and
try restarting again.
1
Press and hold down the power key
.
2
In the menu that opens, tap
Restart
. The device restarts automatically.
To force the device to shut down
1
Open the cover for the nano SIM card and memory card slot.
2
Using the tip of a pen or a similar object, press and hold down the OFF button
for a few seconds.
3
After your device emits a series of three quick vibrations, release the OFF
button. The device turns off automatically.
Do not use overly sharp objects that could damage the OFF button.
To perform a factory data reset
Before you start, make sure to back up any important data that is saved on the internal
memory of your device to a memory card or other non-internal memory. Factory data reset will
erase all data from your device’s internal storage, and you will not be able to access the
files
on any of your encrypted SD cards again.
To avoid permanent damage to your device, do not restart your device while a reset procedure
is underway.
1
From your Home screen, tap
.
2
Find and tap
Settings
>
Backup & reset
>
Factory data reset
.
3
Tap
Reset phone
.
4
If required, draw your screen unlock pattern or enter your screen unlock
password or PIN to continue.
5
To
confirm,
tap
Erase everything
.
Your device does not revert to an earlier software version of Android™ when you perform a
factory data reset.
If you forget your screen unlock password, PIN or pattern, you can use the device repair
feature in Xperia™ Companion to erase the security layer. You need to provide your Google
account login details to perform this operation. By running the repair feature, you reinstall
software for your device and you may lose some personal data in the process.
Repairing the device software
If you forget your screen unlock password, PIN or pattern, you can use the device
repair feature in Xperia™ Companion to erase the security layer. You need to provide
your Google account login details to perform this operation. By running the repair
feature, you reinstall software for your device and you may lose some personal data
in the process.
143
This is an internet version of this publication. © Print only for private use.