Sony BDV-HZ970W Operating Instructions - Page 70

Symptom Problems and solutions There is no sound from the subwoofer. • Check the speaker connections and settings (pages 21, 53). There is no digital sound from • Set [Control for HDMI] in [HDMI Settings] of [System Settings] to [On] the HDMI (OUT) jack when (page 63). Also, set [Audio Return Channel] in [HDMI Settings] of [System using the Audio Return Channel Settings] to [Auto] (page 63). function. • Make sure that your TV is compatible with the Audio Return Channel function. • Make sure that an HDMI cable is connected to a jack on your TV that is compatible with the Audio Return Channel function. • The sampling frequency of the input stream is more than 48 kHz. The system does not output • Set [Audio Return Channel] in [HDMI Settings] of [System Settings] to [Off] sound correctly when connected (page 52). to a set-top box. Severe hum or noise is heard. • Check that the connecting cords are away from a transformer or motor, and at least 10 feet (3 meters) away from your TV set or a fluorescent light. • Move your TV away from the audio components. • Clean the disc. The sound loses stereo effect when you play a CD. • Select stereo sound by pressing AUDIO (page 41). The surround effect is difficult to • Check the surround setting (page 33). hear when you are playing a • Check the speaker connections and settings (pages 21, 53). sound track of Dolby Digital, DTS, or MPEG audio. • Depending on the BD/DVD, the output signal may not be the entire 5.1 channel. It may be monaural or stereo even if the sound track is recorded in Dolby Digital or MPEG audio format. The sound comes from the center • Depending on the disc, the sound may come from the center speaker only. speaker only. No sound is heard from the center speaker. • Check the speaker connections and settings (pages 21, 53). • Check the surround setting (page 33). • Depending on the source, the effect of the center speaker may be less noticeable. • A 2 channel source is being played. No sound or only a very lowlevel sound is heard from the surround speakers. • Check the speaker connections and settings (pages 21, 53). • Check the surround setting (page 33). • Depending on the source, the effect of the surround speakers may be less noticeable. • Check the wireless setting (page 29). • A 2 channel source is being played. The beginning of the sound is cut • Set the sound mode to "MOVIE" or "MUSIC" (page 41). off. • Select "A.F.D. STD" for "SUR.SETTING" (page 33). The sound effects are disabled. • The effects of SOUND MODE, "TONE," "NIGHT MODE," and "SUR.SETTING" may be disabled depending on the input stream (page 61). Distortion occurs in the sound of • Reduce the input level for the connected component by setting [Attenuate - a connected component. AUDIO] (page 61). 70US