Sony HDR-CX380 Operating Guide - Page 39
Others/Index, Troubleshooting - handycam
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Others/Index Troubleshooting For information on your camcorder model, see the following page: Functions and equipment p.12 If you run into any problems using your camcorder, follow the steps below. Check the list (p. 39 to 41), and inspect your camcorder. Disconnect the power source, attach the power source again after about 1 minute, and turn the camcorder on. Select [Setup] [ General Settings] [Initialize]. If you select [Initialize], all settings, including the clock setting, are reset. Contact your Sony dealer or local authorized Sony service facility. You may need to initialize or change the current internal memory (models with internal memory) of your camcorder depending on the problem. If you do so, the data stored on the internal memory will be deleted. Be sure to save the data on the internal memory on other media (backup) before sending your camcorder for repair. We will not compensate you for any loss of internal memory data. During repair, we may check a minimum amount of data stored on the internal memory in order to investigate the problem. However, your Sony dealer will neither copy nor retain your data. See the "Handycam" User Guide (p. 11) for details on the symptoms of your camcorder, and "PlayMemories Home Help Guide" (p. 32) on connecting your camcorder to a computer. The power does not turn on. Attach a charged battery pack to the camcorder (p. 18). The plug of the AC Adaptor has been disconnected from the wall outlet (wall socket). Connect it to the wall outlet (wall socket) (p. 18). The camcorder does not operate even when the power is set to on. It takes a few seconds for your camcorder to be ready to shoot after the power is turned on. This is not a malfunction. Disconnect the AC Adaptor from the wall outlet (wall socket) or remove the battery pack, then reconnect it after about 1 minute. Your camcorder gets warm. Your camcorder may become warm during operation. This is not a malfunction. The power abruptly turns off. Use the AC Adaptor (p. 18). In the default setting, the camcorder turns itself off when no operations are performed for about 2 minutes ([Power Save]) (p. 38), or turn on the power again. Charge the battery pack (p. 18). Pressing START/STOP or PHOTO does not record images. The playback screen is displayed. Stop the playback, and select [Shooting Mode] [ Movie] or [ Photo]. Your camcorder is recording the image you have just shot on the recording media. You cannot make new recording during this period. The recording media is full. Delete unnecessary images (p. 26). Total number of movie scenes or photos exceeds the recordable capacity of your camcorder. Delete unnecessary images (p. 26). GB 39 Others/Index