Sony HT-BE1 Primary User Manual - Page 24

Additional Information Troubleshooting If you experience any of the following difficulties while using the system, use this troubleshooting guide to help you remedy the problem. Should any problem persist, consult your nearest Sony dealer. The power is not turned on. , Check that the AC power cord (mains lead) is connected securely. There's no sound or only a very lowlevel sound is heard. , Check that the speakers and components are connected correctly and securely (page 7,10). , Make sure that you've selected the correct component on the system (page 15). , Press MUTING if "M-ON (MUTING ON)" is displayed on the display window. , The protective device on the system has been activated because of a short circuit. Turn off the system, eliminate the short-circuit problem and turn on the power again. , The connecting cord is damaged. Replace it with a new one. The left and right sounds are unbalanced or reversed. , Check that the speakers and components are connected correctly and securely (page 7,10). , Adjust the volume level of each speaker (page 16). Severe hum or noise is heard. , Check that the speakers and components are connected correctly and securely (page 7,10). , Check that the connecting cords are away from a transformer, motor, TV or fluorescent light. , Move the TV away from the audio components. , The plugs and jacks are dirty. Wipe them with a cloth slightly moistened with alcohol. , Clean the disc. The sound loses stereo effect when you play a VIDEO CD or a CD. , Check that the speakers and components are connected correctly and securely (page 7,10). The surround effect is difficult to hear when you are playing a Dolby Digital sound track. , Make sure a proper sound field function is selected (page 17). , Check the speaker connections and settings (page 7, 13). , Depending on the DVD, the output signal may not be the entire 5.1 channel but monaural or stereo even if the sound track is recorded in Dolby Digital format. The sound comes from the center speaker only. , Depending on the disc, the sound may come from the center speaker only. No sound is heard from the center speaker. , Make sure a proper sound field function is selected (page 17). , Adjust the speaker volume (page 16). No sound or only a very low-level sound is heard from the rear speakers. , Make sure a proper sound field function is selected (page 17). , Adjust the speaker volume (page 16). No sound is heard from the PC connecting the USB terminal. , Check the system and PC are connected correctly and securely. (page 11) , Depending on your type of your PC or PC system, the system may be unstable. Read our product support homepage for details. http://www.sony.co.jp/en/Products/ homeaudio/ 24US