Sony KDP-65XBR2 Primary User Manual (Large File - 14.16 MB) - Page 84

Troubleshooting - problems

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Other Information Troubleshooting If, after reading these operating instructions, you have additional questions related to the use of your Sony television, please call our Customer Information Services Center at 1-800-222-SONY (7669) (U.S. residents only) or (416) 499-SONY (7669) (Canadian residents only). Problem Possible Remedies No picture (screen not lit), no sound Remote control does not operate ❏ Make sure the projection TV's power cord is connected securely to the wall outlet. ❏ If your projection TV does not turn on, and a red light keeps flashing, your projection TV may need service. Call your local Sony Service Center. ❏ Push the power button on the front of the projection TV. ❏ Check to see if the TV/VIDEO setting is correct: when watching TV, set to TV. When watching connected equipment, set to VIDEO 1, 2, 3, 4, 5 or 6, as appropriate. ❏ Try another channel (it could be station trouble). ❏ Batteries could be weak. Replace the batteries. ❏ Press TV (FUNCTION) when operating the projection TV. ❏ Make sure the projection TV's power cord is connected securely to the wall outlet. ❏ Locate the projection TV at least 3-4 feet away from fluorescent lights. ❏ Check the orientation of the batteries. Dark, poor or no picture (screen lit), good sound ❏ Adjust the Picture setting in the Video menu (see page 52). ❏ Adjust the Brightness setting in the Video menu (see page 52). ❏ Check antenna/cable connections. Good picture, no sound Cannot receive upper channels (UHF) when using an antenna ❏ Press MUTING so that Muting disappears from the screen (see page 4). ❏ Use Auto Program in the Channel Setup menu to add receivable channels that are not presently in memory (see page 58). No color Only snow and noise appear on the screen ❏ Adjust the Color settings in the Video menu (see page 53). ❏ Check the antenna/cable connections. ❏ Try another channel (it could be station trouble). ❏ Press ANT to change the input mode (see page 4). Picture is displayed, but ❏ Try setting the Picture Mode to Game (see page 52). snow or noise is obvious Only a black screen appears ❏ Indicates there is no signal for the digital channel you are tuned to. 74

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Other Information
74
Troubleshooting
If, after reading these operating instructions, you have additional questions related to the use of
your Sony television, please call our Customer Information Services Center at 1-800-222-SONY
(7669) (U.S. residents only) or (416) 499-SONY (7669) (Canadian residents only).
Problem
Possible Remedies
No picture
(screen not lit),
no sound
Make sure the projection TV
’
s power cord is connected securely to
the wall outlet.
If your projection TV does not turn on, and a red light keeps
flashing, your projection TV may need service. Call your local Sony
Service Center.
Push the power button on the front of the projection TV.
Check to see if the TV/VIDEO setting is correct: when watching TV,
set to TV. When watching connected equipment, set to
VIDEO 1
,
2
,
3
,
4
,
5
or
6
, as appropriate.
Try another channel (it could be station trouble).
Remote control
does not operate
Batteries could be weak. Replace the batteries.
Press
TV (FUNCTION)
when operating the projection TV.
Make sure the projection TV
’
s power cord is connected securely to
the wall outlet.
Locate the projection TV at least 3-4 feet away from fluorescent
lights.
Check the orientation of the batteries.
Dark, poor or no
picture (screen lit),
good sound
Adjust the
Picture
setting in the Video menu (see page 52).
Adjust the
Brightness
setting in the Video menu (see page 52).
Check antenna/cable connections.
Good picture,
no sound
Press
MUTING
so that
Muting
disappears from the screen (see page 4).
Cannot receive upper
channels (UHF) when
using an antenna
Use
Auto Program
in the Channel Setup menu to add receivable
channels that are not presently in memory (see page 58).
No color
Adjust the
Color
settings in the Video menu (see page 53).
Only snow and noise
appear on the screen
Check the antenna/cable connections.
Try another channel (it could be station trouble).
Press
ANT
to change the input mode (see page 4).
Picture is displayed, but
snow or noise is obvious
Try setting the Picture Mode to Game (see page 52).
Only a black screen
appears
Indicates there is no signal for the digital channel you are tuned to.