Sony KV-34HS420 Operating Instructions - Page 64
Contacting Sony, Troubleshooting, Remote Control, Welcome, SETUP, Other Info - service manual
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Welcome SETUP SETUP Contacting Sony If, after reading these operating instructions, you have additional questions related to the use of your Sony television, please call our Customer Information Services Center at 1-800-222-SONY (7669) (US residents only) or (416) 499-SONY (7669) (Canadian residents only). Before calling Sony customer support, please write down the model and serial numbers of your TV. You'll find this information on the front cover of this manual. Troubleshooting Remote Control Problem Remote control does not operate Cannot change channels with the remote control Remote control does not operate non-Sony video equipment Possible Remedies ❏ The batteries could be weak. Replace the batteries. ❏ Check the orientation of the batteries. ❏ Press the TV FUNCTION button. You may have inadvertently pressed the SAT/CABLE FUNCTION or DVD/VCR FUNCTION button. ❏ Make sure the TV's power cord is connected securely to the wall outlet. ❏ Locate the TV at least 3-4 feet away from fluorescent lights. ❏ If you are using the TV to change channels, first press the TV FUNCTION button. ❏ If you are using another device to change channels, be sure you have not inadvertently switched your TV from the channel 3 or 4 setting. Use the Channel Fix option to "fix" the channel based on the hookup you used (see page 52). ❏ If you are using another device to change channels, be sure to press the FUNCTION button for that device. For example, if you are using your cable box to change channels, be sure to press the SAT/CABLE FUNCTION button. ❏ If you replaced the batteries to the remote recently, the code numbers for the video equipment may need to be reprogrammed. ❏ There may be more than one code for the equipment that you are attempting to operate. ❏ There is a possibility that some non-Sony equipment cannot be operated by your Sony TV remote.You may need to use the equipment's original remote control. SETUP SETUP Other Info 63