Sony NWZ-S638FREDWM Troubleshooting - Page 1
Sony NWZ-S638FREDWM - 8gb Digital Music Player Manual
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Troubleshooting NWZ-S636F / S638F / S639F / S736F / S738F / S739F ©2008 Sony Corporation Printed in Malaysia 4-112-658-11 (1) Try the following steps to resolve the issue. 1 Find the symptoms of the issue in the following troubleshooting tables, and try any corrective actions listed. For details on how to operate, see "Operation Guide (PDF file)." 2 Connect the player to your computer to charge the battery. You may be able to resolve some issues by charging the battery. 3 Press the RESET button with a small pin, etc. If you press the RESET button while operating the player, stored data and settings on the player may be deleted. 4 Check the information about the issue in the Help of each software. 5 Look for information about the issue on the support Web site. For customers in the USA, visit: http://www.sony.com/walkmansupport 6 If the approaches listed above fail to resolve the issue, consult your nearest Sony dealer. Operation Page numbers in parentheses refer to pages of "Operation Guide (PDF)." Symptom Cause/Remedy There is no sound. The volume level is set to zero. Turn the volume up ( page 11). The headphone plug is not connected properly. Connect the headphone plug properly ( page 11). The headphone plug is dirty. Clean the headphone plug with a soft dry cloth. No songs or videos are stored on the player. Follow the instructions in the displayed message, and transfer songs or videos from the computer. No data is played. The battery is consumed. Charge the battery fully ( page 23). If the player does not react, even after charging the battery, press the RESET button to reset the player ( page 132). No data is stored on the player. Follow the instructions in the displayed message, and transfer data from the computer. Transferred files are not in a playable format. For details, see "Supported file format" of "Specifications" ( page 159). Songs or videos may not be played back, depending on the file format ( page 159). Photos may not be displayed, depending on the file size or the file format ( page 159). You are placing audio MP4 files in a video folder by dragging and dropping. Place them in the "MUSIC" folder by dragging and dropping. The playback limitation period of the song has expired due to subscription conditions, etc. Songs with an expired playback limitation period cannot be played back. Update them using the software used for transferring. After dragging and dropping in Windows Explorer, data hierarchy levels do not correspond to the player ( page 27). Transferred data is not displayed in its list. The maximum number of files that can be displayed is reached. The maximum number of files is 1,000 files for videos, 10,000 files for photos, and 10,000 files for podcast episodes. Also, the maximum number of folders is 1,000 folders for photos in the photo folder list , and 1,000 folders in the podcast channel list. Delete unnecessary data. Data was placed in the wrong location by dragging and dropping. Place the data in the correct place by dragging and dropping ( page 27). Available capacity is insufficient. Delete unnecessary data to increase free space on the player. After dragging and dropping in Windows Explorer, data hierarchy levels do not correspond to the player ( page 27). When "All Songs" or "Album" is selected, all the songs will appear, but some songs will not appear when "Folder" is selected. The audio files are not in folders under the "MUSIC" folder. Place them in folders under the "MUSIC" folder by dragging and dropping. Songs are played back "Playback Range" ( page 54) is set to "Selected Range." within a limited playback Change the playback range setting. range only, such as within one album. Data cannot be You cannot delete songs or photos on the player. deleted on the player. Delete them using the software you used to transfer the data, or Windows Explorer. Symptom Cause/Remedy Noise is generated. Noise Canceling (NWZ-S736F/S738F/S739F only) is set in a quiet place. Noise tends to be more noticeable in a quiet place or depending on the noise type. Release Noise Canceling ( page 103). Furthermore, the supplied headphones are designed for fairly high sensitivity to maximize the effectiveness of Noise Canceling in noisy places such as outside or in a train. For this, you may hear white noise in a quiet place even if you release Noise Canceling. A device emitting radio signals, such as a mobile phone is being used near the player. When using devices such as mobile phones, keep them away from the player. Music data imported from CDs, etc., is damaged. Delete the data, then import and transfer it again. When importing data to your computer, close any other applications to avoid data damage. Transferred files are not in a playable format. For details, see "Supported file format" of "Specifications" ( page 159). Some songs may not be played back, depending on certain file specifications. Noise Canceling function (NWZS736F/S738F/S739F only) is not effective. The NOISE CANCELING switch is set to the off position. Slide the NOISE CANCELING switch in the direction of the arrow . You are using headphones other than the supplied ones. Use the supplied headphones. The supplied headphones are not being used properly. Change the size of the earbuds or adjust the earbud position to fit your ears snugly and comfortably ( page 8). If you change the size of earbuds, turn to install them firmly on the headphones to prevent from detaching and remaining in your ears. The player is used in a quiet place. The Noise Canceling function may not be effective in a quiet place or depending on the type of noise. "VPT(Surround)" setting or "Clear Stereo" function is not effective. When outputting to external audio speakers using the optional cradle, "VPT(Surround)" settings and the "Clear Stereo" function may not be effective because the player is designed for compatible headphones only. This is not a malfunction. Cannot see the video, but can hear it. The file is a .3gp file. (.3gp only supports audio.) The video is not in a video folder. Place the video in a video folder by dragging and dropping. Buttons do not work. The HOLD switch is set to the HOLD position. Slide the HOLD switch to the opposite position ( page 12). The player contains moisture condensation. Wait a few hours to let the player dry. The remaining battery power is low or insufficient. Charge the battery by connecting the player to a running computer ( page 23). If you charge the battery and nothing changes, press the RESET button to reset the player ( page 132). While "Connecting" or "Connected USB (MTP)" is being displayed, you cannot operate the player. Disconnect the USB connection, then operate the player. Playback does not stop. With this player, there is no difference between stopping and pausing. When you press the button, appears and playback pauses/stops. The player does not work. Transferred data cannot be found. The remaining battery power is insufficient. Charge the battery by connecting the player to a running computer ( page 23). If you charge the battery and nothing changes, press the RESET button to reset the player ( page 132). The built-in flash memory of the player was formatted using Windows Explorer. Format the built-in flash memory on the player ( page 123). The supplied USB cable was disconnected from the player while data was being transferred. Transfer usable files back to your computer and format the built-in flash memory on the player ( page 123). After dragging and dropping in Windows Explorer, data hierarchy levels do not correspond to the player ( page 27). Transferred files are not in a playable format. For details, see "Supported file format" of "Specifications" ( page 159). Songs or videos may not be played back, depending on the file format ( page 159). Photos may not be displayed, depending on the file size or the file format ( page 159). Symptom Cause/Remedy The volume is not loud enough. "AVLS (Volume Limit)" is enabled. Disable "AVLS (Volume Limit)" ( page 109). There is no sound The headphone plug is not fully inserted. from the right channel If the headphones are not connected correctly, sound will of the headphones. not be output properly. Insert the headphone plug into Or the right channel sound is heard from both the jack until it clicks ( page 11). sides of the headphones. Playback has stopped suddenly. The remaining battery power is insufficient. Charge the battery by connecting the player to a running computer ( page 23). The songs or video files that cannot be played are played. Play back the other song or video files. Thumbnails are not displayed. Songs do not have cover art information whose file format is supported by the player. Thumbnails are displayed only when songs have cover art information whose file format is supported by the player. Transfer again using the bundled Windows Media Player 11, or another transfer capable software. Thumbnail name does not match its video, or the video is not in the correct location. Place a JPEG file of the same name as the video into the folder under the "VIDEO" folder. If the photos do not have thumbnails that are complied with Exif file format, the thumbnails cannot be displayed. Retransfer the photos using bundled Media Manager for WALKMAN. Cover art is not displayed. Cover art information is not included with the data. The cover art only appears if the cover art information is included. You can set cover art using the bundled Windows Media Player 11, or another transfer capable software for setting cover art. For details on operation, refer to the Help or maker of the software. Some cover art is not displayed, depending on its file format. The player cannot format. The remaining battery is low or insufficient. Charge the battery by connecting the player to a running computer ( page 23). The player's power was inadvertently turned off, and then on again. If a malfunction occurs, the player turns off, and then on again automatically. The player does not work properly. The computer is started or restarted while the player is connected to it. Reset the player by pressing the RESET button of the player. Disconnect the player when you start or restart the computer. Display Symptom Cause/Remedy is displayed instead of on the Home menu. The icon has been changed because the player was accessed to an online service (available only in the U.S.A.). To restore , format the player ( page 123). "" appears for a title. Characters that cannot appear on the player are included in the title. Rename the title with appropriate characters using the software you used to transfer or Windows Explorer. "Unknown" is The data has no data information, such as an album or artist displayed for an album name, etc. or artist name, etc. Garbled characters are displayed. The screen darkens while displaying a photo. The wrong language is selected. Select the correct language from "Language Settings" ( page 125), and then transfer data to the player again. There was no operation attempted for the time selected in "Screensaver Timing" ( page 112). Press any button. See reverse side.