Sony PEG-TJ35 Troubleshooting Q&A - Page 2

If you encounter problems, Restarting your CLIÉ handheld (soft reset), Other methods

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If you encounter problems Restarting your CLIÉ handheld (soft reset) If your CLIÉ handheld does not turn on or respond even after the battery is charged, performing a soft reset may solve the problem. All records and add-on applications stored on your CLIÉ handheld are retained even after performing a soft reset. b For details on soft reset, refer to "Basic operations of your CLIÉ handheld: Restarting your CLIÉ™ handheld" in the supplied "Read This First (Operating Instructions)". Other methods If you cannot solve the problem after performing a soft reset, please follow the steps below. It is recommended that you make note of any messages or alerts that are displayed. 1 Refer to "Frequently Asked Questions" in the supplied "Read This First (Operating Instructions)" or this manual. 2 Refer to the Sony CLIÉ handheld Support website Double-click (CLIÉ Info) on the Windows desktop, and select [CLIÉ™ Handheld Support]. If the problem persists Refer to "Customer Support and Customer Registration" (page 36), or contact with your nearest Sony dealer. 2

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If you encounter problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restarting your CLIÉ handheld
(soft reset)
If your CLIÉ handheld does not turn on or respond even after the battery is
charged, performing a soft reset may solve the problem.
All records and add-on applications stored on your CLIÉ handheld are retained
even after performing a soft reset.
b
For details on soft reset, refer to “Basic operations of your CLIÉ handheld:
Restarting your CLIÉ™ handheld” in the supplied “Read This First
(Operating Instructions)”.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other methods
If you cannot solve the problem after performing a soft reset, please follow the
steps below.
It is recommended that you make note of any messages or alerts that are
displayed.
1
Refer to “Frequently Asked Questions” in the
supplied “Read This First (Operating Instructions)” or
this manual.
2
Refer to the Sony CLIÉ handheld Support website
Double-click
(CLIÉ Info) on the Windows desktop, and select [CLIÉ™
Handheld Support].
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If the problem persists
Refer to “Customer Support and Customer Registration” (page 36), or contact
with your nearest Sony dealer.