Sony STR-DA777ES Primary User Manual - Page 57

Additional Information Troubleshooting If you experience any of the following difficulties while using the receiver, use this troubleshooting guide to help you remedy the problem. Also, see "Checking the connections" on page 22 to verify that the connections are correct. Should any problem persist, consult your nearest Sony dealer. There's no sound or only a very low-level sound is heard. / Check that the speakers and components are connected securely. / Make sure that you've selected the correct component on the receiver. / Make sure that you've set the SPEAKERS selector correctly (see page 27). / Press MUTING on the remote if "MUTING [ON]" appears in the display. / The protective device on the receiver has been activated because of a short circuit. Turn off the receiver, eliminate the short-circuit problem and turn on the power again. The left and right sounds are unbalanced or reversed. / Check that the speakers and components are connected correctly and securely. / Adjust front balance parameter in the LEVEL menu. Severe hum or noise is heard. / Check that the speakers and components are connected securely. / Check that the connecting cords are away from a transformer or motor, and at least 10 feet (3 meters) away from a TV set or fluorescent light. / Move your TV away from the audio components. / Make sure you've grounded SIGNAL GND y terminal. / The plugs and jacks are dirty. Wipe them with a cloth slightly moistened with alcohol. There is a long silence before sound can be heard. / When ANALOG DIRECT is switched to one of the other sound fields, a silence lasting several seconds may be experienced before sound can be heard again. When this occurs, set D. POWER in the CUSTOMIZE menu to "ALWAYS ON". Additional Information 57