Sony SVR-2000 TiVo Viewer"s Guide (primary manual) - Page 90

Questions About Recording Programs

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Page 90 highlights

Questions About Recording Programs Questions About Recording Programs I can't find my program in Search By Title or Search Using WishLists, etc., even though I know it's on. • The recorder uses the Channels You Receive list to search for programs in all the features under Pick Programs to Record. To check if you've selected the program's channel, go to Messages & Setup, then My Preferences, then Customize Channels, then Channels You Receive. Does the channel have a check mark next to it? To give it one, highlight the channel and press SELECT. (For instructions on personalizing this list, see page 59.) • Look on the Phone Connection screen (from TiVo Central, select Messages & Setup, then Recorder & Phone Setup, then Phone Connection) for the time of the last successful daily call for program information. If it was more than 36 hours ago, your recorder may be having trouble calling the TiVo service. Select "Make Test Call" to test the current phone settings. If the test call does not succeed, see the troubleshooting chapter in the Installation Guide for phone troubleshooting. Next, start a daily call by selecting "Make Daily Call Now." If your daily call is successful, new program information will be downloaded and organized, and become available to search in 6 about 1 to 5 hours. • Is your TiVo service account up to date? Check your account status on the System Information screen (from TiVo Central, select Messages & Setup, then System Information). If your account is suspended or closed and you wish to re-activate it, use the number on the back cover of this guide to call TiVo Customer Care. 83

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6
Questions About Recording Programs
Questions About Recording Programs
I can’t find my program in Search By Title or Search Using WishLists, etc., even
though I know it’s on.
•
The recorder uses the Channels You Receive list to search for programs in all the
features under Pick Programs to Record. To check if you’ve selected the program’s
channel, go to Messages & Setup, then My Preferences, then Customize Channels,
then Channels You Receive. Does the channel have a check mark next to it? To give it
one, highlight the channel and press SELECT. (For instructions on personalizing this
list, see page 59.)
•
Look on the Phone Connection screen (from TiVo Central, select Messages & Setup,
then Recorder & Phone Setup, then Phone Connection) for the time of the last
successful daily call for program information. If it was more than 36 hours ago, your
recorder may be having trouble calling the TiVo service. Select “Make Test Call” to
test the current phone settings. If the test call does not succeed, see the troubleshooting
chapter in the
Installation Guide
for phone troubleshooting. Next, start a daily call by
selecting “Make Daily Call Now.” If your daily call is successful, new program
information will be downloaded and organized, and become available to search in
about 1 to 5 hours.
•
Is your TiVo service account up to date? Check your account status on the System
Information screen (from TiVo Central, select Messages & Setup, then System
Information). If your account is suspended or closed and you wish to re-activate it, use
the number on the back cover of this guide to call TiVo Customer Care.