Sony VGC-JS430F/S User Guide - Page 102
Optical Discs, Why does my computer freeze when I try to read a disc?
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Troubleshooting > Optical Discs n 102 N Optical Discs Why does my computer freeze when I try to read a disc? The disc that your computer is trying to read may be dirty or damaged. Follow these steps: 1 Press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart to restart the computer. ! Turning off your computer with the Ctrl+Alt+Delete keys may cause loss of unsaved data. 2 Remove the disc from the optical disc drive. 3 Check the disc for dirt or damage. If you need to clean the disc, see Discs (page 77) for instructions. What should I do if the drive tray does not open? ❑ Make sure your computer is on. ❑ Press the drive eject button or the Fn+E keys. ❑ If the drive eject button or the Fn+E keys do not work, click Start and Computer, right-click the optical disc drive icon, and select Eject. ❑ If none of the above options work, insert a thin, straight object (such as a paper clip) into the manual eject hole on the optical disc drive. ❑ Try restarting your computer.