Toshiba 72MX195 Owner's Manual - English - Page 123
Home network troubleshooting
UPC - 022265251232
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Chapter 12: Troubleshooting Home network troubleshooting (continued) Home server setup problems PC (Home Server) name is not displayed • The Ethernet (RJ-45) cables are not connected properly. Connect all cables as shown on page 30. • Network setup on PC is incorrect. Ensure both PC and TV are using same network type (DHCP / manual) and compatible network settings. • PC does not have shared folders set up correctly. Please refer to pages 109-110 on how to set up shares on your PC. • No master browsers on the network. To configure your PC to be master browser of its subnet, refer to your operating system user guide or consult an IT professional. • More than 16 sharing devices are connected PC (Home Server) name is displayed, but desired shares (JPEG directory and MP3 directory) are not displayed. • PC does not have shared folders set up correctly. Please refer to pages 109-110 on how to set up shares on your PC. • User-name and password set in TV are incorrect. Ensure that user-name and password settings in TV match the settings in PC. Username and passwords are generally case-sensitive. E-mail scheduling problems Cannot schedule a recording by e-mail • Select "Test" to confirm the setup( page 113). • Select "Done" after setting up( page 113). • See Chapter 11 in this manual. Test fails after waiting a long time • The Ethernet (RJ-45) cables are not connected properly. • The DNS is not set up correctly. Please check Network settings. • SMTP and POP3 server settings are incorrect. • "E-mail Address", "Account", or "Password" settings are incorrect. User-names and passwords are generally case-sensitive. Receiving succeeds but sending fails, or vice-versa • SMTP and POP3 server settings are incorrect. • "E-mail Address", "Account", or "Password" settings are incorrect. • ISP may not support SMTP or POP3 protocols. Please check with your ISP for details on what protocols it supports. Test passes, but TV never responds to e-mails • Email scheduling is turned OFF. • Sender's e-mail address is different from "Authorized Email Address". Ensure that the email address you are using to send e-mails to the TV is the same as "Authorized Email Address" in the TV. Note: Responses from the TV may be delayed by a few mintues depending on e-mail/Internet service ADD/ DELETE e-mail results in INVALID MAIL VERIFICATION ID reply • Mail verification ID is not specified or is different from the TV settings. Command succeeded but recording or reminder did not work. • The time and date in the TV Guide On Screen™ system are not set. Copyright © 2005 TOSHIBA CORPORATION. All rights reserved. 123