Toshiba M500 ST5405 Maintenance Manual
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- Toshiba M500 ST5405 | Maintenance Manual - Page 1
Toshiba Personal Computer PORTÉGÉ M500 Maintenance Manual TOSHIBA CORPORATION File Number 960-559 [CONFIDENTIAL] - Toshiba M500 ST5405 | Maintenance Manual - Page 2
use of the information contained herein. Toshiba Personal Computer PORTÉGÉ M500 Maintenance Manual First edition April 2006 Disclaimer The information presented in this manual has been reviewed and validated for accuracy. The included set of instructions and descriptions are accurate for the PORT - Toshiba M500 ST5405 | Maintenance Manual - Page 3
, smoke or fire. ‰ If you replace the battery pack or RTC battery, be sure to use only the same model battery or an equivalent battery recommended by Toshiba. Installation of the wrong battery can cause the battery to explode. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] iii - Toshiba M500 ST5405 | Maintenance Manual - Page 4
Overview describes the PORTÉGÉ M500 system unit and each FRU. Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve FRU problems. Chapter 3 Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service. Chapter 4 Replacement Procedures - Toshiba M500 ST5405 | Maintenance Manual - Page 5
Conventions This manual uses the following formats to describe, identify, and highlight terms and hold down the first two and at the same time press the third. User input Text that you are instructed to type in is shown in the boldface type below: DISKCOPY A: B: The display Text generated by the - Toshiba M500 ST5405 | Maintenance Manual - Page 6
2-51 2.11 LAN Troubleshooting 2-53 2.12 Bluetooth Troubleshooting 2-54 2.13 Wireless LAN Troubleshooting 2-56 2.14 Sound Troubleshooting 2-58 2.15 Bridge media Slot Troubleshooting 2-61 2.16 Fingerprint sensor Troubleshooting 2-62 vi [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 7
3.27 Wireless LAN Test Program (Intel-made a/b/g 3-65 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3-69 3.29 Sound Test program 3-84 3.30 SETUP ...3-90 PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] vii - Toshiba M500 ST5405 | Maintenance Manual - Page 8
36 4.15 MDC (Modem Daughter Card 4-38 4.16 Internal microphone 4-40 4.17 RTC battery ...4-42 4.18 Harness holder/LAN cable 4-44 4.19 System board/DC-IN jack 4.27 Hinge...4-70 4.28 Battery slider...4-72 4.29 Fluorescent Lamp...4-73 viii [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 9
Pin Assignments C-1 Appendix D Keyboard Scan/Character Codes D-1 Appendix E Key Layout...E-1 Appendix F Wiring Diagrams F-1 Appendix G BIOS rewrite Procedures G-1 Appendix H EC/KBC rewrite Procedures H-1 Appendix I Reliability...I-1 PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] ix - Toshiba M500 ST5405 | Maintenance Manual - Page 10
x [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 11
Chapter 1 Hardware Overview [CONFIDENTIAL] - Toshiba M500 ST5405 | Maintenance Manual - Page 12
1 Hardware Overview 1-ii [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 13
15 1.4.2 DVD-Super Multi Drive 1-16 1.5 TFT Color Display 1-17 1.5.1 LCD Module 1-17 1.5.2 FL Inverter Board 1-18 1.6 Power Supply...1-19 1.7 Batteries...1-21 1.7.1 Main Battery 1-21 1.7.2 RTC battery 1-22 1.8 AC Adaptor ...1-23 PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 1-iii - Toshiba M500 ST5405 | Maintenance Manual - Page 14
inverter board specifications 1-18 Power supply output rating 1-20 Battery specifications 1-21 Time required for charges 1-21 Data preservation time 1-22 RTC battery charging/data preservation time 1-22 AC adapter specifications 1-23 1-iv [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960 - Toshiba M500 ST5405 | Maintenance Manual - Page 15
1.1 Features 1 Hardware Overview 1 Features 1.1 Features The Toshiba PORTÉGÉ M500 Personal Computer uses advanced Large Scale Integration (LSI), and Complementary Controller An internal Graphics Controller in North Bridge is used. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 1-1 - Toshiba M500 ST5405 | Maintenance Manual - Page 16
functions in Microsoft® Windows® 2000/XP. It supports software that uses a 101- or 102-key Batteries The computer has two batteries: a rechargeable Lithium-Ion main battery pack and RTC battery (that backs up the Real Time Clock and CMOS memory). 1-2 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual - Toshiba M500 ST5405 | Maintenance Manual - Page 17
The PC card slot (PCMCIA) accommodates one Type II card. ‰ Bridge media slot This supports one SD memory card/SDIO card/Memory stick/Memory stick PRO/xD picture card/MultiMediaCard slot • Stereo headphone jack • External microphone jack PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 1-3 - Toshiba M500 ST5405 | Maintenance Manual - Page 18
card that supports 802.11 b/g TOSHIBA Assist button When this button is pressed during power-on, the PC is connected to "Toshiba Assist". When this button is pressed during power-off, the PC is turned on and connected to "Toshiba Assist". 1-4 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual - Toshiba M500 ST5405 | Maintenance Manual - Page 19
1.1 Features The front of the computer is shown in figure 1-1. 1 Hardware Overview Figure 1-1 Front of the computer The system unit configuration is shown in figure 1-2. Figure 1-2 System unit configuration PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 1-5 - Toshiba M500 ST5405 | Maintenance Manual - Page 20
1 Hardware Overview System Unit Block Diagram Figure 1-3 is a block diagram of the system unit. 1.1 Features Figure 1-3 System unit block diagram 1-6 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 21
to 1.30V - Integrated L1 cache memory of 64KB (32KB +32KB) - Integrated L2 cache memory of 1MB - Integrated NDP - 478-pin Micro FC-PGA package PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 1-7 - Toshiba M500 ST5405 | Maintenance Manual - Page 22
/DDR2-667, 4GB (Intel 945GM) (max) or 2GB (Intel 940GML) (max) - Internal Graphics Controller : Inter Generation 3.5 Integrated GFX Core (250MHz) - DMI(Direct Media Interface) - Supports ICH. - 1466-ball 37.5×37.5×2.56mm FC-BGA package 1-8 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 23
PCI7412) − PCI I/F − CardBus / Ultra media Controller (1 socket) − SD/MMC, Memory Stick, XD Card Controller − 1394 Controller (2 ports) - 288-ball, 16×16×1.4mm, BGA Package PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 1-9 - Toshiba M500 ST5405 | Maintenance Manual - Page 24
microphone jack ‰ Modem Controller • Askey/FOXCONN-made one MDC is used. • This controller has the following functions: - One RJ11 port - V.92 (V.90) 56K Modem/FAX - Supports Ring Wakeup 1-10 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 25
Generator (ICS-made 954321AGLFT) • EC/KBC (Renesas-made M306KAFCLRP U0) • PSC (Toshiba-made TMP86FS49UG) • Temperature sensor (ADM-made 1032ARMZ ×2) • Acceleration sensor (ST Micro-made LIS3L02AQ3) • TPM (Infineon-made SLB9635 TT 1.2) PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 1-11 - Toshiba M500 ST5405 | Maintenance Manual - Page 26
TOSHIBA TOSHIBA HDD2D34BZK01 HDD2D35BZK01 HDD2D32BZK01 HDD2D30BZK01 69.85±0.25 9.5±0.2 100±0.41 98 max. 102 max. 40GB 60GB 80GB 100GB 5,400 218-429 244.7-474.7 218-429 236.1-456.0 8,192 16,384 12 4 typ. 3.5 typ. 4 typ. 1-12 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual - Toshiba M500 ST5405 | Maintenance Manual - Page 27
Table 1-1 2.5-inch HDD specifications (2/2) Items Outline dimensions Width HITACHI GST G8BC00029411 95 max. 40GB Specifications HITACHI GST HITACHI GST G8BC00029611 G8BC00029811 seek time (ms) Read Motor startup time (s) Specifications TOSHIBA HDD2D31BZK01 69.85±0.25 9.5±0.2 100±0.41 102 - Toshiba M500 ST5405 | Maintenance Manual - Page 28
board and controlled by the keyboard controller. Figure 1-5 is a view of the keyboard. See Appendix E about a layout of the keyboard. Figure 1-5 Keyboard 1-14 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 29
Mode Data Buffer Capacity Access time (ms) CD-ROM DVD-ROM Supported Disks Supported Formats Specifications MATSUSHITA G8CC00025A20 128 (excluding projections) 9.5 (excluding projections) 129 ( +R, DVD+RW, DVD-RAM (2.6GB/4.7GB) PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 1-15 - Toshiba M500 ST5405 | Maintenance Manual - Page 30
Mode Data Buffer Capacity Access time (ms) CD-ROM DVD-ROM Supported Disks Supported Formats Specifications MATSUSHITA G8CC00030120 128 (excluding projections) 9.5 (excluding projections) 129 (excluding -RAM, DVD+R, DVD+R DL, DVD+RW 1-16 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 31
) 1,280(W) x 800(H) 0.204(H) x 0.204(V) 275.8(H) x 178.0(V) Item Number of Dots Dot spacing (mm) Display range (mm) Specifications 12.1-inch WXGA TFT (SAMSUNG G33C0003K110) 1,280(W) x 800(H) 0.204(H) x 0.204(V) 275.8(H) x 178.0(V) PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 1-17 - Toshiba M500 ST5405 | Maintenance Manual - Page 32
. Table 1-5 lists the FL inverter board specifications. Table 1-5 FL inverter board specifications Input Output Item Voltage (VDC) Power (W) Voltage (Vrms) Current (mArms) Power (W/VA) Specifications G71C00011221 5 7 750 6.00 5/7 1-18 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 33
on and off. 6. Provides the detection of a low battery. 7. Calculates the remaining battery capacity. 8. Controls the transmission of the status signal of the main battery. The power supply output rating is specified in Table 1-6. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 1-19 - Toshiba M500 ST5405 | Maintenance Manual - Page 34
No No Yes Yes No Yes Yes Yes No No Yes Power supply Power OFF No (Boot mode) battery No No No No No No No No No No Yes / No No No No No No No FL-Inv ICH7-M, USB Power LED PSC AN12941A AD1981HD, AN12941A ICH7-M (RTC) 1-20 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 35
to 12.0 Power off (hours) About 3.0 Charge is stopped in the following cases. 1. The main battery is fully charged. 2. The main battery is removed. 3. Main battery or AC adapter voltage is abnormal. 4. Charging current is abnormal. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 1-21 - Toshiba M500 ST5405 | Maintenance Manual - Page 36
preservation time Battery type Main battery (4,700 mAh) Standby mode 6 days Boot mode 60 days 1.7.2 RTC battery The RTC battery provides power the charging time and data preservation period of the RTC battery. Table 1-10 RTC battery charging/data preservation time Status Charging Time (power on) - Toshiba M500 ST5405 | Maintenance Manual - Page 37
battery. Table 1-11 lists the AC adapter specifications. Table 1-11 AC adapter specifications Parameter Power Input voltage Input frequency Input current Output voltage Output current Specification Input current Output voltage Output current Specification G71C00043310 G71C00049510 75W (Peak 90W - Toshiba M500 ST5405 | Maintenance Manual - Page 38
1 Hardware Overview 1.8 AC Adapter 1-24 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 39
Chapter 2 Troubleshooting Procedures [CONFIDENTIAL] - Toshiba M500 ST5405 | Maintenance Manual - Page 40
2 Troubleshooting Procedures 2-ii [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 41
10 Modem Troubleshooting 2-51 2.11 LAN Troubleshooting 2-53 2.12 Bluetooth Troubleshooting 2-54 2.13 Wireless LAN Troubleshooting 2-56 2.14 Sound Troubleshooting 2-58 2.15 Bridge media Slot Troubleshooting 2-61 2.16 Fingerprint sensor Troubleshooting 2-62 PORTÉGÉ M500 Maintenance Manual (960 - Toshiba M500 ST5405 | Maintenance Manual - Page 42
2-22 Tables Table 2-1 Battery icon...2-7 Table 2-2 DC IN icon...2-8 Table 2-3 Error code ...2-10 Table 2-4 Debug port (Boot mode) error status 2-23 Table 2-5 FDD error code and status 2-37 Table 2-6 HDD error code and status 2-42 2-iv [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 43
2.1 Troubleshooting 2 Troubleshooting Procedures 2 2.1 Troubleshooting Chapter 2 describes how to determine if a Field Replaceable (For replacement procedures, Refer to Chapter 4) 2. Implements for debugging port check • Toshiba MS-DOS system FD • RS-232C cross cable • Test board with debug port - Toshiba M500 ST5405 | Maintenance Manual - Page 44
There are following two types of connections in the figure of board and module connection in and after 2.3 Power Supply Troubleshooting. (1) Cable connection is described in the figure as line. (2) Pin connection is described in the figure as arrow. Connection of modem 2-2 [CONFIDENTIAL - Toshiba M500 ST5405 | Maintenance Manual - Page 45
is installed on the hard disk. Operating systems not preinstalled by Toshiba can cause the computer malfunction. ‰ Make sure all optional equipment is removed from the computer. ‰ Make sure the USB FDD and optical drive are empty. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-3 - Toshiba M500 ST5405 | Maintenance Manual - Page 46
2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart Figure 2-1 Troubleshooting flowchart (1/2) 2-4 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 47
2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures Figure 2-1 Troubleshooting flowchart (2/2) PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-5 - Toshiba M500 ST5405 | Maintenance Manual - Page 48
is detected on Bridge media, perform the Bridge media slot Troubleshooting Procedures in Section 2.15. 13. If a malfunction is detected on Fingerprint sensor, perform the Fingerprint sensor Troubleshooting Procedures in Section 2.16. 2-6 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 49
external DC is input. It has no relation with ON/OFF of the system power. The battery level is low while the system power is ON. The system is driven by only a battery and the battery level is low. Any condition other than those above. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-7 - Toshiba M500 ST5405 | Maintenance Manual - Page 50
Troubleshooting Table 2-2 DC IN icon DC IN icon Lights Blue Flashes orange Doesn't light Power supply status DC power is being supplied from the AC adapter. There is a problem battery pack and the AC adapter. 2. Re-attach the battery 3. Check 3 If the battery icon does not light orange or - Toshiba M500 ST5405 | Maintenance Manual - Page 51
2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures Procedure 2 Error Code Check If the power supply microprocessor detects a malfunction, the digit. Example: Error code 11h (Error codes are given in hexadecimal format.) PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-9 - Toshiba M500 ST5405 | Maintenance Manual - Page 52
1st Battery 3*h 2nd Battery 4*h S3V output 5*h E5V output 6*h E3V output 7*h 1R5-E1V output 8*h 1R8-B1V output 9*h PPV output A*h PTV output B*h 1R5-E1V output C*h 1R8-B1V output D*h PPV output E*h PTV output F*h - 2-10 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960 - Toshiba M500 ST5405 | Maintenance Manual - Page 53
Meaning 32h 2nd battery discharge current is over 0.5A when there is no load. 33h 2nd battery charge current is over 3.9A in charging. 34h Correction value of 0[A] is out of designed value. 35h 2nd battery charge current is over 0.3A in not charging. PORTÉGÉ M500 Maintenance Manual (960-559 - Toshiba M500 ST5405 | Maintenance Manual - Page 54
Procedures 2.3 Power Supply Troubleshooting ‰ S3V output Error code Meaning 40h S3V voltage is 3.47V or less when the computer is powered on/off is booting up. 74h 1R5-E1V voltage is under 1.275V when EV power is maintained. 2-12 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 55
2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures ‰ 1R8-B1V output Error code 80h 81h 82h 84h Meaning 1R8-B1V voltage is over 2. the computer is booting up. 1R5-E1V voltage is under 1.275V when EV power is maintained. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-13 - Toshiba M500 ST5405 | Maintenance Manual - Page 56
Procedures 2.3 Power Supply Troubleshooting ‰ 1R8-B1V output Error code Meaning C0h 1R8-B1V voltage is over 2.16V when the computer is is booting up. ‰ Miscellaneous Error code Meaning F0h The sub clock does not oscillate. 2-14 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 57
Power Supply Troubleshooting 2 Troubleshooting Procedures Check 2 battery pack is correctly installed, go to the following step: ‰ Replace the battery pack with a new one. If the error still exists, go to Procedure 5. Check 4 For any other error, go to Procedure 5. PORTÉGÉ M500 Maintenance Manual - Toshiba M500 ST5405 | Maintenance Manual - Page 58
Supply Troubleshooting Any battery icon does not light, go to Check 6. Check 6 Make sure the battery pack is installed in the computer correctly. If the battery is properly installed and the battery icon still does not light, go to Procedure 4. 2-16 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual - Toshiba M500 ST5405 | Maintenance Manual - Page 59
2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures Procedure 4 Charge Check Check 1 Make the battery pack still is not charged, go to Check 5. Check 5 Replace the battery pack with a new one. If the battery pack still is not charged, go to Procedure 5. PORTÉGÉ M500 Maintenance Manual ( - Toshiba M500 ST5405 | Maintenance Manual - Page 60
Troubleshooting be faulty. Replace the AC adapter with a new one. If the problem still occurs, perform Check 2. Check 2 System board may be faulty. connected: (When driving with battery pack) Check 1 Battery pack may be faulty. Replace it with a new one. If the problem still occurs, perform Check - Toshiba M500 ST5405 | Maintenance Manual - Page 61
the other procedures as instructed. The procedures described in this section are: Procedure 1: Message Check Procedure 2: Debugging Port Check (Boot Mode) Procedure 3: Diagnostic Test Program Execution Check Procedure 4: Replacement Check PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL - Toshiba M500 ST5405 | Maintenance Manual - Page 62
Troubleshooting 2. ‰ If Toshiba MS-DOS or instructs, battery has become discharged or the system board is damaged. Go to Procedure 3. WARNING: RESUME FAILURE. PRESS ANY KEY TO CONTINUE. If any other error message displays, perform Check 3. 2-20 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual - Toshiba M500 ST5405 | Maintenance Manual - Page 63
(16) appears, go to the Keyboard Troubleshooting Procedures in Section 2.7. If the error message (17) or (18) appears, go to the HDD Troubleshooting Procedures in Section 2.6. If the error message INTERRUPT ERROR (21) RTC UPDATE ERROR PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-21 - Toshiba M500 ST5405 | Maintenance Manual - Page 64
Procedures 2.4 System Board Troubleshooting Procedure 2 Debugging Port Check (Boot Mode) Check the D port status by a debug port test. The tool Procedure 4. When the D port status falls into any status in Table 2-4, execute Check 1. 2-22 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 65
2.4 System Board Troubleshooting 2 Troubleshooting Procedures Table 2-4 Debug port (Boot mode) error status (1/10) D port status Inspection items Boot is required by user, go to "BIOS rewrite process". Initialization of ICHM. D31 PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-23 - Toshiba M500 ST5405 | Maintenance Manual - Page 66
Procedures 2.4 System Board Troubleshooting Table 2-4 Debug port (Boot mode) error status (2/10) D port status (F007H) Inspection items F008H .EXE" Key input when error occurred Execution of "CHGBIOSA.EXE" and "CHGFIRMA.EXE" 2-24 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 67
2.4 System Board Troubleshooting 2 Troubleshooting Procedures Table 2-4 Cache permission (L1/L2 Cache) CMOS access test (at cold boot) Battery level check of CMOS CMOS checksum check Initialization of CMOS data (1) RSM_UNKNOWN_ERR PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-25 - Toshiba M500 ST5405 | Maintenance Manual - Page 68
Procedures 2.4 System Board Troubleshooting Table 2-4 Debug port (Boot mode) error status (4/10) D port status (F103) Inspection items Transition to RESUME- and CPU state map saving for BIOS Permission of SMI based on ASMI 2-26 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 69
System Board Troubleshooting 2 Troubleshooting Procedures Table Judgment of CPU type Check of supporting Geyserville Make CPU clock High Setting bad battery or bad checksum (ROM, CMOS) is detected ACPI table initialization (for execution of option ROM) PORTÉGÉ M500 Maintenance Manual (960 - Toshiba M500 ST5405 | Maintenance Manual - Page 70
Procedures 2.4 System Board Troubleshooting Table 2-4 Debug port (Boot mode) error status (6/10) D port status supporting SIO) FIR initialization (for models supporting FIR) Making of work for automatic configuration Acquisition of PCI IRQ 2-28 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual - Toshiba M500 ST5405 | Maintenance Manual - Page 71
start EC initialization & Reading of battery information Update of system BIOS (Update of EDID information for LCD) (Waiting for VGA chip initialization completion, VGA BIOS initialization) (Displaying logo) (Check of convention memory)(Boot) PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL - Toshiba M500 ST5405 | Maintenance Manual - Page 72
2.4 System Board Troubleshooting Table 2-4 Debug supporting fingerprint authentication) Check of key input during IRT (waiting for KBC initialization completion) Input of password BM releasing (for models supporting fingerprint authentication) 2-30 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual - Toshiba M500 ST5405 | Maintenance Manual - Page 73
Troubleshooting 2 Troubleshooting Procedures supporting Bluetooth) Check for existence of target maintenance card Prohibition of unused PC card not used Setting Wakeup status data for ACPI HW initialization just before booting, Waiting for initialization completion PORTÉGÉ M500 Maintenance Manual - Toshiba M500 ST5405 | Maintenance Manual - Page 74
2.4 System Board Troubleshooting Table 2-4 Debug port (Boot mode) error status (10/10) D port status Inspection items Details F122H IRT_SC_INIT_START F123H F124H IRT_PRE_BOOT_SETUP_END Notifies the DVI connection status to VGA BIOS (for models supporting DVI) Setting of battery save mode - Toshiba M500 ST5405 | Maintenance Manual - Page 75
is displayed, go to HDD Trouble shooting Procedure in Section 2.6. Check 2 If any other D port status error code is displayed, perform Procedure 3. D port error code is as follows: Error code F117H F121H Contents Exception check error Clock generator error PORTÉGÉ M500 Maintenance Manual (960-559 - Toshiba M500 ST5405 | Maintenance Manual - Page 76
Procedures 2.4 System Board Troubleshooting Procedure 3 Diagnostic Test Program Execution Check Execute the following tests from the Diagnostic Test Menu. Refer test If an error is detected during these tests, go to Procedure 4. 2-34 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 77
2.4 System Board Troubleshooting 2 Troubleshooting Procedures Procedure 4 Replacement Check The system board housing b) Damaged connector pins If their connectors are in good condition, but there is still a problem, go to Check 2. Check 2 The system board may be damaged. Replace the system board - Toshiba M500 ST5405 | Maintenance Manual - Page 78
Procedures 2.5 USB FDD Troubleshooting 2.5 USB FDD Troubleshooting This section describes how to determine if the USB FDD is functioning properly. Perform the to Procedure 2. If the test program cannot be executed, go to Procedure 3. 2-36 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 79
2.5 USB FDD Troubleshooting 2 Troubleshooting Procedures Procedure 2 Diagnostic Test Program Execution Check Insert the Diagnostics Disk in the USB 2 Make sure the floppy disk is formatted correctly. If it is, go to Procedure 3. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-37 - Toshiba M500 ST5405 | Maintenance Manual - Page 80
Procedures 2.5 USB FDD Troubleshooting Procedure 3 Connector Check and Replacement Check The USB FDD is connected to the System Board. Replace the System board with a new one following the steps in Chapter 4, Replacement Procedures. 2-38 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 81
the HDD troubleshooting procedures. Transfer the contents of the hard disk to floppy disks or other storage media. Procedure 1 Partition Check Insert the Toshiba MS-DOS the computer. If the problem still exists, go to Procedure 3. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-39 - Toshiba M500 ST5405 | Maintenance Manual - Page 82
2.6 HDD Troubleshooting Procedure 2 Message to Procedure 3. Otherwise, start with Check 1 below and perform the other checks as instructed. Check 1 If any of the following messages appear, go to Procedure 3. If the Procedure 3. 2-40 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 83
Troubleshooting 2 Troubleshooting Procedures Procedure 3 Format Check The computer's HDD is formatted using the MS-DOS FORMAT program or the physical format program of the test program. To format the HDD, start with Check 1 below and perform the other steps as required. Refer to the MS-DOS Manual - Toshiba M500 ST5405 | Maintenance Manual - Page 84
Troubleshooting . Replace the HDD with a new one following the instructions in Chapter 4, Replacement Procedures. The error codes and statuses are listed Table 2-6. If an error code is not generated or the problem still exists, go to Procedure 5. Table 2-6 HDD error M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 85
2.6 HDD Troubleshooting 2 Troubleshooting Procedures Procedure 5 Connector Check and 2 The HDD may be damaged. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. If the problem still exists, perform Check 3. Check 3 The System board may be damaged. - Toshiba M500 ST5405 | Maintenance Manual - Page 86
Troubleshooting 2.7 Keyboard and Touch pad Troubleshooting To determine if the computer's keyboard or touch pad is functioning properly, perform the following procedures. Start with Procedure 1 and continue with the other procedures as instructed ] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 87
2.7 Keyboard and Touch pad Troubleshooting 2 Troubleshooting Procedures Procedure 2 Connector Check it with a new one following the instructions in Chapter 4, Replacement Procedures. If the problem still exists, perform Check 5. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-45 - Toshiba M500 ST5405 | Maintenance Manual - Page 88
Troubleshooting Check 5 The touch pad cable may be damaged. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. If the problem it with a new one following the instructions in Chapter 4, Replacement Procedures. If the problem still exists, perform Check 8. Check - Toshiba M500 ST5405 | Maintenance Manual - Page 89
Troubleshooting 2 Troubleshooting Procedures 2.8 Display Troubleshooting This section describes how to determine if the computer's display is functioning properly. Start with Procedure 1 and continue with the other procedures as instructed M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-47 - Toshiba M500 ST5405 | Maintenance Manual - Page 90
2.8 Display Troubleshooting If the problem still exists, perform Check 4. Check 4 The display controller on the system board may be damaged. Replace the system board with a new one following the instructions in Chapter 4, Replacement Procedures. 2-48 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual - Toshiba M500 ST5405 | Maintenance Manual - Page 91
2.9 Optical Drive Troubleshooting 2 Troubleshooting Procedures 2.9 Optical Drive Troubleshooting This section describes how to determine if the optical drive (DVD-ROM& occur while executing the CD-ROM/DVD-ROM test, go to Procedure 2. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-49 - Toshiba M500 ST5405 | Maintenance Manual - Page 92
Procedures 2.9 Optical Drive Troubleshooting Procedure 2 Connector Check and Replacement Check The optical drive (DVD-ROM&CD-R/RW or DVD the system board with a new one following the steps in Chapter 4, Replacement Procedures. 2-50 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 93
2.10 Modem Troubleshooting 2 Troubleshooting Procedures 2.10 Modem Troubleshooting This section describes how to determine if the computer's modem is functioning occur while executing the Sound/Modem/LAN test, go to Procedure 2. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-51 - Toshiba M500 ST5405 | Maintenance Manual - Page 94
Procedures 2.10 Modem Troubleshooting Procedure 2 Connector Check and Replacement Check The Modem is installed as a MDC (Modem Daughter Card). . Replace it with a new one following the steps in Chapter 4, Replacement Procedures. 2-52 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 95
2.11 LAN Troubleshooting 2 Troubleshooting Procedures 2.11 LAN Troubleshooting This section describes how to determine if the computer's LAN is Replace it with a new one following the steps in Chapter 4, Replacement Procedures. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-53 - Toshiba M500 ST5405 | Maintenance Manual - Page 96
2.12 Bluetooth Troubleshooting 2.12 Bluetooth Troubleshooting This section on. Check 1 Execute Bluetooth test program. Perform the test following the instructions described in Chapter 3, Bluetooth Test Program. You will need a second 54 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 97
Troubleshooting 2 Troubleshooting the switch is "Off", turn it "On". If the problem still occurs, perform Check 2. Check 2 Make sure the Refer to Chapter 4, Replacement Procedures, for instructions on how to disassemble the computer and then M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-55 - Toshiba M500 ST5405 | Maintenance Manual - Page 98
Procedures 2.13 Wireless LAN Troubleshooting 2.13 Wireless LAN Troubleshooting This section describes how to determine if the computer's Wireless LAN is functioning . If the computer does not pass the test, perform Procedure 2. 2-56 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 99
is shown below: 2 Troubleshooting Procedures Any of the problem still exists, perform Check 3. The system board may be defective or damaged. Replace the board with a new one following the instructions in Chapter 4, Replacement Procedures and test the display again. PORTÉGÉ M500 Maintenance Manual - Toshiba M500 ST5405 | Maintenance Manual - Page 100
Procedures 2.14 Sound Troubleshooting 2.14 Sound Troubleshooting NOTE: On the Operation Systems other than Windows/Vivace, sounds come form the internal speaker Diagnostics, for details. If an error is detected, go to Procedure 2. 2-58 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 101
2 Connector Check The sound function-wiring diagram is shown below: 2 Troubleshooting Procedures Any of the connections may be disconnected. Disassemble the computer following are still not functioning properly, go to Procedure 3. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-59 - Toshiba M500 ST5405 | Maintenance Manual - Page 102
Procedures 2.14 Sound Troubleshooting Procedure 3 Replacement Check Check 1 If the stereo speakers do not sound properly, the right or left speaker system board may be defective or damaged. Replace the system board with a new one. 2-60 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 103
Troubleshooting 2 Troubleshooting Procedures 2.15 Bridge media Slot Troubleshooting to IS2101 on the system board. Bridge media supports SD memory card/SDIO card/Memory stick/Memory stick the step in Chapter 4 Replacement Procedures. If the problem continues, perform Check 3. Check 3 The system - Toshiba M500 ST5405 | Maintenance Manual - Page 104
To check if the Fingerprint sensor works correctly or not, follow the troubleshooting procedures below as instructed. When failed in Procedure 1 to Procedure 3, execute Procedure 4. Procedure . Fingerprint sensor Fingerprint sensor 2-62 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 105
2.16 Fingerprint sensor Troubleshooting 2 Troubleshooting Procedures Procedure 1 Setting Windows Log-ON password 1. Open [User Account] [Protector Suite QL] → [User Enrollment]. 3. After displaying [User Enrollment], click [Next]. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-63 - Toshiba M500 ST5405 | Maintenance Manual - Page 106
Procedures 2.16 Fingerprint sensor Troubleshooting [User's Passport] appears in "Enter your password". Click [Next]. When the finger print has been logon password in "Enter your password" and click [Next]. [User's Password] appears. 2-64 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 107
2.16 Fingerprint sensor Troubleshooting 2 Troubleshooting Procedures 5 Confirm that the box of [Run interactive tutorial] is checked (when proceeding wit seeing Tutorial) and click [Next]. 6 Watch the Video carefully, click [Next]. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-65 - Toshiba M500 ST5405 | Maintenance Manual - Page 108
Procedures 2.16 Fingerprint sensor Troubleshooting 7 Put lightly your finger on the fingerprint sensor at the right side of the touchpad and slide the [Replay video], you can watch the video that you have watched in Procedure 6. 2-66 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 109
2.16 Fingerprint sensor Troubleshooting 2 Troubleshooting Procedures When you have failed in any time of four times reading and want to appears. 8 Click [Next]. The display of [User's Fingers] 9 Click the box you want to enroll. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-67 - Toshiba M500 ST5405 | Maintenance Manual - Page 110
Procedures 2.16 Fingerprint sensor Troubleshooting Put lightly the first joint of your finger you want to enroll on the fingerprint sensor display that recommend you to register a password. 12 Click [OK] in the following display. 2-68 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 111
Troubleshooting 2 Troubleshooting Procedures 13 Type a backup password two times in the following display. (This password is different from the password of Windows logon.) 14 Click [Next]. The [Finish] display appears. 15 Click [Finish], "Welcome" display appears. PORTÉGÉ M500 Maintenance Manual - Toshiba M500 ST5405 | Maintenance Manual - Page 112
Procedures 2.16 Fingerprint sensor Troubleshooting Procedure 3 Authentication of fingerprint 1. Turn on the computer to start up Windows. 2. In the Windows one minute. When not authenticated, type the password to logon to Windows. 2-70 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 113
Troubleshooting 2 Troubleshooting problem persists, perform Check 3. Check 3 The Fingerprint sensor board may be faulty. Replace it with a new one. If the problem persists, perform Check 4. Check 4 The system board may be faulty. Replace it with a new one. PORTÉGÉ M500 Maintenance Manual - Toshiba M500 ST5405 | Maintenance Manual - Page 114
2 Troubleshooting Procedures 2.16 Fingerprint sensor Troubleshooting 2-72 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 115
Chapter 3 Tests and Diagnostics [CONFIDENTIAL] - Toshiba M500 ST5405 | Maintenance Manual - Page 116
3 Tests and Diagnostics 3 3-ii [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 117
and Error Status Names 3-35 3.19 Hard Disk Test Detail Status 3-38 3.20 ONLY ONE TEST 3-40 3.20.1 Program Description 3-40 3.20.2 Operations 3-40 PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-iii - Toshiba M500 ST5405 | Maintenance Manual - Page 118
3.29.1 Sound (Standard) test 3-84 3.29.2 Sound (Legacy) test 3-86 3.29.3 CD Sound (Standard) test 3-87 3.29.4 CD Sound (Legacy) test 3-89 3-iv [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 119
Table 3-6 Error code for Bluetooth test (BD_ADDR 3-76 Table 3-7 Error code for Bluetooth test (BD_ADDR of the DUT 3-80 Table 3-8 Common error code 3-82 PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-v - Toshiba M500 ST5405 | Maintenance Manual - Page 120
3 Tests and Diagnostics 3-vi [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 121
modules. The Diagnostics Programs are stored on some Diagnostic Disks. There are Service Program Modules (DIAGNOSTIC MENU) and the Test Program Modules (DIAGNOSTIC TEST MENU ‰ PRINTER TEST ‰ ASYNC TEST ‰ HARD DISK TEST ‰ REAL TIMER TEST PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-1 - Toshiba M500 ST5405 | Maintenance Manual - Page 122
USB test ) ‰ A USB cable (USB test) ‰ An external CRT monitor (Expansion test) ‰ A CD test media TOSHIBA CD-ROM TEST DISK or ABEX TEST CD-ROM (Sound test) ‰ A DVD test media (DVD-ROM TEST DISK TSD LAN test/Bluetooth test/IEEE1394 test) 3-2 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 123
DMI information save ‰ DMI information recovery ‰ System configuration display ‰ E2PROM test (MAC/GUID/DMI) You will need the following equipment to perform some of the programs. ‰ The this program. ‰ The Diagnostics Disk (Main T&D) PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-3 - Toshiba M500 ST5405 | Maintenance Manual - Page 124
floppy disk drive. 2. Turn on the computer while pressing U key. The following menu appears. TOSHIBA Diagnostics Startup Menu (M) Main (I) Initial config set (H) Heatrun Enter a choice: M To start Setting of the hardware configuration. 3-4 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 125
m in the startup menu, press Enter. The following menu appears. TOSHIBA personal computer XXXXXX DIAGNOSTICS version X.XX (c) copyright TOSHIBA Corp. 20XX DIAGNOSTICS MENU : 1 - DIAGNOSTIC TEST 2 - ONLY Ctrl + C to stop the test program. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-5 - Toshiba M500 ST5405 | Maintenance Manual - Page 126
to 1, and press Enter. The following DIAGNOSTIC TEST MENU will appear: TOSHIBA personal computer XXXXXX DIAGNOSTICS version X.XX (c) copyright TOSHIBA Corp. 20XX DIAGNOSTIC TEST MENU : 1 - SYSTEM TEST 2 - function 99 and press Enter. 3-6 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 127
move the cursor to "ERROR STOP". Use the right and left arrow keys to move the cursor to the desired option and press Enter. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-7 - Toshiba M500 ST5405 | Maintenance Manual - Page 128
the test program when an error is found and displays the operation guide on the right side of the display screen as shown below: MENU are described on and after section 3.6. As for other service programs, refer to section 3.20 to 3.25 3.2.2 H/W initial ] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 129
an error is found, the program stops and waits for key input. (After solving the problem, the program executes the item again.) Setting of the CPU set table Setting of the DMI information (text data) is written to the Floppy disk, etc. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-9 - Toshiba M500 ST5405 | Maintenance Manual - Page 130
Enter. Press [Enter] key For more details on the system configuration information, refer to "3.25 System configuration". E2PROM test (MAC/GUID/DMI) It checks whether the MAC address, GUID of IEEE1394 and DMI information are written. 3-10 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 131
floppy disk. The result is displayed in the same format as Log Utilities. For more details of the format, refer to 3.22 Log Utilities. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-11 - Toshiba M500 ST5405 | Maintenance Manual - Page 132
on/off for LCD "H" pattern display LCD Brightness Sequential read Sequential read/write Random address/data Write specified address Read specified address 3-12 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 133
Read specified address Sequential write W-R-C specified address Real time Backup memory Real time carry NDP PCMCIA wraparound [Not supported] RGB monitor ID Sequential read Read specified address Random address/data RW 1point W/R/C PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-13 - Toshiba M500 ST5405 | Maintenance Manual - Page 134
at high speed, then press Enter. After a while, the fan rotating will stop. *1 2;FAN#2(GPU)is not supported in this model. Subtest 03 Geyserville If the CPU supports Gerserville (SpeedStep), this subtest checks that the CPU operating clock speed can be changed. 3-14 [CONFIDENTIAL] PORT - Toshiba M500 ST5405 | Maintenance Manual - Page 135
Number : XXXXXXXXXXX : XXXXXXXXXXXX : XXXXXXXX : XXXXXX-XXXXX : XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Press [Enter] to EXIT To exit this subtest and return to the SYSTEM test menu, press Enter. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-15 - Toshiba M500 ST5405 | Maintenance Manual - Page 136
, 00h, 00h, 00h, 00h, FFh, FFh, FFh, 00h, FFh, 00h, 00h, FFh, 00h, 00h, FFh, FFh, FFh, FFh, 00h, 00h, 00h, AAh 3-16 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 137
PROGRESS 302000 Scan code = Character code = Keytop = Ins Lock Caps Lock Num Lock Scroll Lock Alt Ctrl Left Shift Right Shift PRESS [Enter] KEY PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-17 - Toshiba M500 ST5405 | Maintenance Manual - Page 138
colors full screen: red, semi-red, green, semi-green, blue, semi-blue, white and semi-white. Each color displays for three seconds. 3-18 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 139
all-white screen then an all-black screen. The display changes automatically every three seconds and the screen returns to the DISPLAY TEST menu. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-19 - Toshiba M500 ST5405 | Maintenance Manual - Page 140
→ Bright → Semi-Bright → Bright → Super-Bright After displaying with Super-Bright of LCD brightness, the screen returns to the DISPLAY TEST menu. 3-20 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 141
- Sequential read/write 03 - Random address/data 04 - Write specified address 05 - Read specified address 99 - Exit to DIAGNOSTIC TEST MENU : XXXXX : XX : XXX PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-21 - Toshiba M500 ST5405 | Maintenance Manual - Page 142
track, head and address. Subtest 05 Read specified address This subtest reads data from a track, head and address specified by an operator. 3-22 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 143
number (1-3) ? The printer I/O port address is specified by the XXXXh number. The computer supports three printer channels. Select the printer channel number, and press Enter to execute the selected at the beginning of each new line. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-23 - Toshiba M500 ST5405 | Maintenance Manual - Page 144
of the data control and status lines through the parallel port wraparound connector (34M741986G01). (Both output and bi-directional modes are tested.) 3-24 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 145
Test 3 Tests and Diagnostics 3.12 Async Test NOTE: Async Test is not supported for this model. To execute the Async Test, select 7 from the DIAGNOSTIC subtest checks the data send/receive function through the wraparound connector. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-25 - Toshiba M500 ST5405 | Maintenance Manual - Page 146
to back up the entire disk, including the user's files. Refer to the operating system instructions. 1. The following message appears for the error dump operation when a data compare error is 2. Detail status display (1:no, 2:yes) 3-26 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 147
address/data This subtest writes random data in a random length to random addresses. This data is then read and compared to the original data. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-27 - Toshiba M500 ST5405 | Maintenance Manual - Page 148
subtest writes data to a specified cylinder and head on the HDD, then reads the data and compares it to the original data. 3-28 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 149
the data pattern AAh and 55h to the address 0Eh to 7Fh Then the subtest reads and compares this data with the original data. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-29 - Toshiba M500 ST5405 | Maintenance Manual - Page 150
: Current date : 01-01-2000 Current time : 00:00:00 PRESS [Enter] KEY TO EXIT TEST To exit the test, press Enter. 3-30 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 151
follow the directions on the screen. Subtest 01 NDP This test checks the following functions of NDP: ‰ Control word ‰ Status word ‰ Bus ‰ Addition ‰ Multiplication PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-31 - Toshiba M500 ST5405 | Maintenance Manual - Page 152
directions on the screen. Subtest 01 PCMCIA wraparound CAUTION: PCMCIA wraparound test is not supported for this model. NOTE: To execute this subtest, the PC card wraparound connector slot number select (1:slot0, 2:slot1, 0:slot0&1)? 3-32 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 153
, in which the panel data is acquired, this subtest will fail. Therefore, make sure only the external display is selected when executing this subtest. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-33 - Toshiba M500 ST5405 | Maintenance Manual - Page 154
Enter and follow the directions on the screen. NOTE: For the subtest 01, 02 and 03, use the TOSHIBA CD-ROM TEST DISK TDY-01 or ABEX TEST CD-ROM TCDR-702 and DVD-ROM TEST DISK TSD-1. For and compares data at one point on a CD/RW media. 3-34 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 155
status name Data Compare Error ROM - CHECKSUM ERROR ROM - SERIAL ID WRITE ERROR ROM - NOT SUPPORTED PS-SYSTEM ROM - SENSING ERROR(AC-ADAPT) ROM - SENSING ERROR(1st Batt) ROM - SENSING ERROR - GET DESCR.ERROR(SECOND) VRAM SIZE NOT SUPPORT PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-35 - Toshiba M500 ST5405 | Maintenance Manual - Page 156
ERROR HDD - ECC ERROR HDD - HDC ERROR HDD - SEEK ERROR HDD - TIME OUT ERROR HDD - ECC RECOVER ENABLE HDD - DRIVE NOT READY 3-36 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 157
ATTENTION MEDIA CHANGE REQUEST MEDIA DETECTED ADDITIMAL SENSE BOUNDARY ERROR CORRECTED DATA ERROR DRIVE NOT READY SEEK ERROR TIME OUT RESET ERROR ADDRESS ERROR PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-37 - Toshiba M500 ST5405 | Maintenance Manual - Page 158
transfer. "0" ... Not used "1" ... Correctable data error is corrected. "0" ... Not used "1" ... Index is sensed. "0" ... Normal "1" ... The previous command was terminated with an error. 3-38 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 159
error or command abort. "0" ... The hard disk found track 0 during a recalibrate command. "1" ... The hard disk could not find track 0 during a recalibrate command. Not used. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-39 - Toshiba M500 ST5405 | Maintenance Manual - Page 160
[1-A] ? Select the subtest number you want to test and press Enter. To return to the DIAGNOSTIC TEST menu, select 9 and press Enter. 3-40 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 161
pressed. Holding a key down enables the auto-repeat function that causes the key's display character to blink. Press Del + Enter to end the test. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-41 - Toshiba M500 ST5405 | Maintenance Manual - Page 162
> (1) or (2) corresponding to the pressed touch pad switch highlights. To end this subtest, press two touch pad switches at the same time. 3-42 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 163
message appears in the display. Wireless communication switch OFF !! After Sliding the switch to OFF position, return to the ONLY ONE TEST menu automatically. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-43 - Toshiba M500 ST5405 | Maintenance Manual - Page 164
lights properly. The following message appears in the display in order. Follow the instructions in the display to execute the test. [HDD Access LED test] Press message appears in the display. Check [DC-IN]&[Power]&[Main Battery]LED= Green Check if the color of the message changes blue to - Toshiba M500 ST5405 | Maintenance Manual - Page 165
Vertical plane Flat desk The figure below shows the name and position of each side. Back Top (heaven surface) Right side Left side Front PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-45 - Toshiba M500 ST5405 | Maintenance Manual - Page 166
, the following message appears in the display. Then press Enter and return to the Only One Test menu. ** Setting OK! ** Press [Enter] key When any trouble in the above setting is found, the following message appears and the test halts. Then press Enter and return to the Only One Test menu - Toshiba M500 ST5405 | Maintenance Manual - Page 167
Diagnostics 3.21.1 Function Description This function cleans the heads in the FDD by executing a series of head load/seek and read operations. A cleaning kit is necessary to perform this DIAGNOSTIC MENU when the program is completed. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-47 - Toshiba M500 ST5405 | Maintenance Manual - Page 168
) 8. HDC status (HSTS) 9. Error status name (ERROR STATUS NAME) If the power switch is turned off, the error information will be lost. 3-48 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 169
of "error retry OK", a capital "R" will be placed at the beginning of the error status. However, it is not added to the error count. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-49 - Toshiba M500 ST5405 | Maintenance Manual - Page 170
? 3. To execute the test, press Y and Enter. To cancel the test, press N and Enter. If you select the selectable tests, follow the instruction message in the display. 4. After selecting the selectable tests, the running test starts automatically. To terminate the program, press Ctrl + Break. 3-50 - Toshiba M500 ST5405 | Maintenance Manual - Page 171
1. FORMAT NOTE: This program is only for testing a floppy disk drive. It is different from the Toshiba MS-DOS FORMAT command. This program can format a floppy disk in the following formats: (a) 2DD: and displays hard disk information. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-51 - Toshiba M500 ST5405 | Maintenance Manual - Page 172
appear. Format complete Another format (1:Yes/2:No) ? (e) Typing 1 displays the message from step (c) above. Typing 2 returns the test to the DIAGNOSTIC MENU. 3-52 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 173
(1:Yes/2:No) ? (g) To copy another disk, type 1 and the message from step (a) is displayed again. Entering 2 returns the test program to the DIAGNOSTIC MENU. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-53 - Toshiba M500 ST5405 | Maintenance Manual - Page 174
. address --[LBA ] = XXXXXXXXX LBA number ???????? (j) Set the LBA number you want to dump. The system will access the disk and dump a list. 3-54 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 175
displays the following HDD ID configuration. [HDD ID Read (VX.XX)] [Drive #1] Model No. = XXXXXXX Press Enter to return to the FDD UTILITIES MENU. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-55 - Toshiba M500 ST5405 | Maintenance Manual - Page 176
PS Microprocessor version 7. Micro code revision [Processor number] 8. Total Memory Size [Conventional memory] 9. Battery code 10. HWSC 11. FSB [Voltage] 12. The number of printer ports 13. The number of T&D total version 18. Date/Time 3-56 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 177
= VX.XX (Processor=XXXh) * - Total Memory Size = XXXXXXMB (Conventional Memory = XXXKB) * - Battery Code = XXXXXXXXXXXX * - HWSC = XXXXXXX * - FSB = XXXXXMHz (Voltage = XEh) * - X Enter to return to the DIAGNOSTIC MENU. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-57 - Toshiba M500 ST5405 | Maintenance Manual - Page 178
the wireless LAN test, make sure the Wireless Communication Switch of the computer is turned on. (The Wireless Communication LED lights orange.) 3-58 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 179
. The file copy from the FD to the RAM drive is started. Please exchange FD for "MB6x setup media 2" Press any Key to continue . . . PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-59 - Toshiba M500 ST5405 | Maintenance Manual - Page 180
copy from the FD to the RAM drive is started. Please exchange FD for "MB6x setup media 2" Press any Key to continue . . . 3-60 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 181
1. SKU check of Module The SKU (destination) of the Wireless LAN card installed is displayed. Visually check it. * * * Module : Atheros MB62HL (MoW) * * G-code : G360001Q210 * * * PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-61 - Toshiba M500 ST5405 | Maintenance Manual - Page 182
antenna and transmitting/receiving test are executed. When the test has been finished normally, the following is displayed. * * * 11a Communication Test : OK !! * * * 3-62 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 183
is displayed. * * * 11g Communication Test : OK !! * * * When an error has detected, the following is displayed. * * * 11g Communication Test : NG !! * * * * Please refer to log.txt * * * PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-63 - Toshiba M500 ST5405 | Maintenance Manual - Page 184
11b mode and Communication test of 11g mode. The check of connection of 11g mode antenna and transmitting/receiving test are executed. 3-64 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 185
described. * * * Module : Module : Intel PRO/Wireless 3945ABG * * Network Connection (Mow1) * * G-code : G360001U110 * * TA No. : D26539 * * * Press any key and return to the test menu. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-65 - Toshiba M500 ST5405 | Maintenance Manual - Page 186
considered. • Connection of wireless LAN card • Defective wireless LAN card • Disappearance of MAC address data Checking the connection, execute the subtest again. 3-66 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 187
cause is considered. • Connection of wireless LAN card • Defective wireless LAN card • Disappearance of MAC address data Checking the connection, execute the subtest again. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-67 - Toshiba M500 ST5405 | Maintenance Manual - Page 188
of 11b mode, Communication test of 11a mode and Communication test of 11g mode. When any error has detected, the test finishes. 3-68 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 189
will appear: ######### i82562 ICHx GbE (i82540) Diagnostics program ##### * * * 1 i82562 + ICHx) * * * * 2 GbE) * * * .... Press test number [1-2] ? Press the number you want to test and press Enter. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-69 - Toshiba M500 ST5405 | Maintenance Manual - Page 190
your computer may be slightly different from the one shown above. If a defective is found, NG message will appear in the display. 3-70 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 191
displayed by your computer may be slightly different from the one shown above. If a defective is found, NG message will appear in the display. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-71 - Toshiba M500 ST5405 | Maintenance Manual - Page 192
message will appear: ...Press Key (Y = OK , N =NG) If the color in the LED of the connection checker is orange, press Y, otherwise, press N. 3-72 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 193
the corresponding subtest. To quit the Bluetooth test program, eject the floppy disk and turn the computer off while the menu above is displayed. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-73 - Toshiba M500 ST5405 | Maintenance Manual - Page 194
T&D for PCSE(BD_ADDR) VerX.XX Copyright (C) by TOSHIBA Co My BD_ADDR = XXXXXXXXXXXX [h] PPPPPP A SSSSS P P AA S S P PA AS PPPPPP A A SSSSS P AAAAAAA S P A A S S P A A SSSSS SSSSS S S S SSSSS S S S SSSSS 3-74 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 195
If the target machine has any problem, it displays Error CODE. The following message is displayed. Bluetooth Subsystem T&D for PCSE(BD_ADDR) VerX.XX Copyright (C) by TOSHIBA Co My BD_ADDR = XXXXXXXXXXXX 1b bit41=1b Defined BD_ADDR PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-75 - Toshiba M500 ST5405 | Maintenance Manual - Page 196
0x1b 0x1c 0x1d 0x1e 0x1f Unsupported Remote Feature. SCO Offset Rejected. SCO Interval Rejected. SCO Air Mode Rejected. Invalid LMP Parameters. Unspecified Error. See the Specification of the Bluetooth System for details. 3-76 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 197
Not Exist Not Exist Not Exist Not Exist Not Exist See the Specification of the Bluetooth System in detail. Subtest03 Communication tests (DUT by TOSHIBA Co. | DUT | BD_ADDR of the DUT = XXXXXXXXXXXXX [h] Ready - Toshiba M500 ST5405 | Maintenance Manual - Page 198
for PCSE(CS-Air) VerX.XX Copyright (C) by TOSHIBA Co. | | | Tester | | | [ESC D C O O M M P L E T E D D C CO OM M P L E T E D D CCCC OOO M M P LLLLLLL EEEEEE T EEEEEEE DDDDD Testing is finished A>_ 3-78 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 199
problem, the following message "INCOMPLETE" is displayed with the Error Code. Bluetooth Subsystem T&D for PCSE(CS-Air) VerX.XX Copyright (C) by TOSHIBA P LLLLLLL EEEEEE T EEEEEEE Testing is finished _Press any key to continue. . . PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-79 - Toshiba M500 ST5405 | Maintenance Manual - Page 200
Not Allowed. Unknown LMP PDU. Unsupported Remote Feature. SCO Offset Rejected. SCO Interval Rejected. SCO Air Mode Rejected. Invalid LMP Parameters. Unspecified Error. See the Specification of the Bluetooth System in detail. 3-80 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 201
Allowed. Not Exist Not Exist Not Exist Not Exist Not Exist Not Exist Not Exist Not Exist Not Exist Not Exist Not Exist See the Specification of the Bluetooth System in detail. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-81 - Toshiba M500 ST5405 | Maintenance Manual - Page 202
Line is wrong. 0x3d Side band access driver is not resident. 0x3e Bluetooth driver for DOS is not resident. 0x3f Get Status function of Side band access driver is not normal. 0x40 No reply to error codes of the test program. 3-82 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 203
test) * * * * 2 ....(Responder set) * * * * 3 ....(1394 GUID Display) * * * .... Press test number[1-3] ? To execute the TEST, select executing subtest 01. 1394 GUID Display This program checks the GUID of IEEE1394. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-83 - Toshiba M500 ST5405 | Maintenance Manual - Page 204
+ AD1981A Diagnostics program ###### * * * 1 ( Microphone recording & play ) * * 2 ( Sine wave ) * * 3 ( Line IN recording & play ) * * * * 9 Exit to Main * * * .... Press test number[1-3, 9] ? 3-84 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 205
message in the display might have slight difference from those above. The display returns to the Sound (Standard) test menu after the test ends. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-85 - Toshiba M500 ST5405 | Maintenance Manual - Page 206
menu after the test ends. 3.29.2 Sound (Legacy) test To execute the Sound (Legacy) test, select 2 and press Enter. NOTE: Sound (Legacy) test is not supported in this model. 3-86 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 207
) test To execute the CD Sound (Standard) test, press 3 and Enter. Insert the test media (TOSHIBA TEST CD-ROM or ABEX TEST CD-ROM) or music CD on the market (if the test media can Then return to the CD Sound (Standard) test menu. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-87 - Toshiba M500 ST5405 | Maintenance Manual - Page 208
channel from left speaker to right speaker. The test returns to the CD Sound (Standard) menu after the test ends. CAUTION: This model does not support the CD Sound (Standard) test. 3-88 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 209
not be played. 3.29.4 CD Sound (Legacy) test To execute the CD Sound (Legacy) test, select 4 and press Enter. CAUTION: Sound (Legacy) test is not supported in this model. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-89 - Toshiba M500 ST5405 | Maintenance Manual - Page 210
2. System Date/Time (a) Date (MM-DD-YYYY) (b) Time (HH:MM:SS) 3. Battery (a) Battery Save Mode (b) PCI Express Link ASPM (c) Enhanced C-States 4. Password 5. HDD Password (a) Beep Volume (g) Diagnostic Mode (h) Language During Bootup 3-90 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 211
LCD Display Stretch 13. Peripheral (a) Internal Pointing Device 14. Legacy Emulation (a) USB KB/Mouse Legacy Emulation (b) USB-FDD Legacy Emulation (c) USB Memory BIOS Support Type 15. PCI LAN (a) Built-in LAN 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-91 - Toshiba M500 ST5405 | Maintenance Manual - Page 212
in PORTÉGÉ M500 (only PPM51) and TECRA M6. *3: This appears in models that have 10/100M Ether Net LAN. *4: This appears in models that have a CPU supporting TPM. *5: This appears in models that have a CPU supporting this function. 3-92 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559 - Toshiba M500 ST5405 | Maintenance Manual - Page 213
Y to accept the factory preset settings. NOTE: When you execute the default setting, the following settings are not changed: Password Execute-Disable Bit function PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-93 - Toshiba M500 ST5405 | Maintenance Manual - Page 214
computer. (b) Time Use this option to set the system time of the computer. 3. Battery This option is used to select Full Power, Low Power or User Setting of the battery save mode. Full Power The following shows full power settings. 3-94 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 215
to a normal range, the fan turns off. Maximum performance Turns on the fan first, and if necessary, lowers CPU processing speed. (Default) Battery optimized Lowers the CPU processing speed first, and if necessary, turns on the fan. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-95 - Toshiba M500 ST5405 | Maintenance Manual - Page 216
(Default) Auto Saves power consumption, when the PCI Express device is not used while the battery is working. Disabled Disables the power saving function and gives priority to the performance. (c) HDD Password and User HDD Password 3-96 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 217
be set Master+User is set in the HDD password Mode. For details, refer to the User's Manual. 6. Boot Priority This tab sets the priority for booting the computer and the priority for the -ROM&CD-R/RW drive or DVD Super Multi drive. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-97 - Toshiba M500 ST5405 | Maintenance Manual - Page 218
at its fastest speed. Always Low Disables Intel SpeedStep technology and always runs the processor at low power consumption and low speed. 3-98 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 219
the left when you set the date and time. NOTE: 1. Do not remove the AC adapter and battery pack at the same time when you use this feature. If you do so, data saved by the is effective only once, it is released after booting up. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-99 - Toshiba M500 ST5405 | Maintenance Manual - Page 220
using an OS that does not have PNP capacity, select "All Devices." The Display shows the following message: Device Config. = All Devices 3-100 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 221
of TPM item is changed to Disabled and this item becomes not displayed and the cursor could not be moved on the TPM item. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-101 - Toshiba M500 ST5405 | Maintenance Manual - Page 222
. (a) Internal Pointing Device This option enables and disables the Touch Pad. Enabled Enables the Touch Pad. (Default) Disabled Disables the Touch Pad. 3-102 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 223
option to enable or disable USB KB/Mouse Legacy Emulation. If your operating system does not support USB, you can still use a USB mouse and keyboard by setting the USB KB/Mouse Legacy . (Default) Disables Built-in LAN functions. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-103 - Toshiba M500 ST5405 | Maintenance Manual - Page 224
3 Tests and Diagnostics 3.30 SETUP 3-104 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 225
Chapter 4 Replacement Procedures [CONFIDENTIAL] - Toshiba M500 ST5405 | Maintenance Manual - Page 226
4 Replacement Procedures 4-ii [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 227
Contents 4.1 General...4-1 4.2 Battery pack ...4-8 4.3 PC card Daughter Card 4-38 4.16 Internal microphone 4-40 4.17 RTC battery ...4-42 4.18 Harness holder/LAN cable 4-44 4.19 System /Bluetooth antenna 4-68 4.27 Hinge...4-70 4.28 Battery slider...4-72 4.29 Fluorescent Lamp...4-73 4.29.1 - Toshiba M500 ST5405 | Maintenance Manual - Page 228
26 Figure 4-27 Figure 4-28 Figure 4-29 Figure 4-30 Removing the battery pack 4-8 Removing the PC card 4-10 Removing the Bridge media (SD 16 Removing the keyboard holder 4-18 Removing the keyboard support plate 4-19 Removing the memory module 4-21 Removing ÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 229
61 Figure 4-41 Removing the LCD unit 4-62 Figure 4-42 Removing the LCD support 4-63 Figure 4-43 Removing the speaker 4-65 Figure 4-44 Removing the LCD 4-68 Figure 4-47 Removing the hinge 4-70 Figure 4-48 Removing the battery slider 4-72 Figure 4-49 to 4-58 Replacing TMD fluorescent lamp (1) to - Toshiba M500 ST5405 | Maintenance Manual - Page 230
4 Replacement Procedures 4-vi [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 231
order to replace one. The chart below is a guide to which FRUs need to be removed in order to remove others. Always start by removing the battery pack, next, optional items such as the optional PC the boxes in which the touch pad is. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-1 - Toshiba M500 ST5405 | Maintenance Manual - Page 232
. DANGER: 1) Always use the genuine battery that is authorized by Toshiba or compatible with the unit. Since other battery packs have different specifications, they may be incompatible with the unit and cooling module to avoid burns. 4-2 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 233
disassembly and reassembly steps. Begin each procedure by removing the AC adapter and the battery pack as instructed in this section: 1. Do not disassemble the computer unless it is operating test on the FRU you have fixed or replaced. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-3 - Toshiba M500 ST5405 | Maintenance Manual - Page 234
remember the following general points: • Take your time, making sure you follow the instructions closely. Most problems arise when you get in a hurry assembling the computer. • Make sure all FRU and the computer are functioning properly. 4-4 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 235
point size 0 Phillips screwdriver • One M2.5/M3 point size 1 Phillips screwdriver • One screw driver for stud screw • One 4 mm flat-blade screwdriver • Tweezers, to lift out screws that of credit card • Antenna coaxial cable disconnector PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-5 - Toshiba M500 ST5405 | Maintenance Manual - Page 236
result in electrical shorts or other damage if screws or components come loose. NOTE: Toshiba recommends that you use an electric screw driver for quick and easy operations. • M2 • M2.5 • M3 0.167 N·m (1.7 damaging the screw head. 4-6 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 237
B6 ‰ 12 mm BIND screw B12 ‰ 4 mm FLAT HEAD screw F4 (Indicates the screwed length in round number regardless the length of the stud.) PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-7 - Toshiba M500 ST5405 | Maintenance Manual - Page 238
out the battery pack while sliding the battery latch as shown in the following figure. NOTE: For environmental reasons, do not throw away a spent battery pack. Battery latch Battery lock Battery pack Figure 4-1 Removing the battery pack 4-8 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960 - Toshiba M500 ST5405 | Maintenance Manual - Page 239
the spent battery packs. Use only batteries recommended by Toshiba for replacements. NOTE: Check the battery's terminals visually battery pack into the battery slot. Make sure the battery pack is installed securely. 4. Slide the battery lock into the lock position. PORTÉGÉ M500 Maintenance Manual - Toshiba M500 ST5405 | Maintenance Manual - Page 240
the steps below and refer to Figure 4-2. 1. Insert the PC card into the card slot. 2. Push it carefully to ensure a firm connection. 4-10 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 241
media, follow the steps below and refer to Figure 4-3. 1. Insert the Bridge media in the card slot. 2. Push it carefully to ensure a firm connection. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-11 - Toshiba M500 ST5405 | Maintenance Manual - Page 242
the HDD cable. Be careful not to damage the connector. HDD cover Screw (e-ring) HDD assembly Tab Figure 4-4 Removing the HDD cover 4-12 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 243
top or bottom of the HDD. M3×4S FLAT HEAD HDD Holder M3×4S FLAT HEAD HDD Figure 4-5 Separating the HDD and HDD holder PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-13 - Toshiba M500 ST5405 | Maintenance Manual - Page 244
connector. Lay the HDD assembly down in the slot. 3. Set the HDD cover and secure it with the screw (with an e-ring). 4-14 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 245
optical drive (from connector on the system board). M2.5×4B FLAT HEAD M2.5×16B FLAT HEAD Hook Optical drive Figure 4-6 Removing the optical drive PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-15 - Toshiba M500 ST5405 | Maintenance Manual - Page 246
. • M2×3B BIND screw ×1 4.6 Optical drive Pushing plate Mounting plate M2×3B BIND M2×3S S-THIN HEAD Figure 4-7 Disassembling the optical drive 4-16 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 247
screw ×1 CAUTION: When inserting the slim select bay module, turn the computer face up and insert it while slightly pressing it down. Optical drive PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-17 - Toshiba M500 ST5405 | Maintenance Manual - Page 248
the keyboard. • M2×3S S-THIN HEAD screw ×2 Keyboard holder M2×3S S-THIN HEAD M2×3S S-THIN HEAD Figure 4-8 Removing the keyboard holder 4-18 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 249
screw ×1 5. Disconnect the keyboard cable from the connector CN3230 on the system board and remove the keyboard. M2.5×8B FLAT HEAD Keyboard support plate Keyboard Keyboard cable CN3230 Figure 4-9 Removing the keyboard support plate PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-19 - Toshiba M500 ST5405 | Maintenance Manual - Page 250
2. Connect the keyboard cable to the connector CN3230 on the system board. 3. Install the keyboard support plate and secure it with the following screw. • M2.5×8B FLAT HEAD screw ×1 4. Turn holder and press to secure the latches. 4-20 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 251
lift it up slantwise to remove. M2.5×3S S-THIN HEAD Memory cover Latch Memory module A Latch Memory module B Figure 4-10 Removing the memory module PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-21 - Toshiba M500 ST5405 | Maintenance Manual - Page 252
memory module or on the computer. Dust and stains on the connectors may cause memory access problems. 1. Insert the memory module into the connector slantwise and press it to connect firmly. 2. check that it is connected correctly. 4-22 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 253
the system board. Insulator SW membrane cable Insulator CN3260 CN9520 Fingerprint sensor cable CN3240 Touch pad cable Figure 4-11 Removing the Cover FAT assembly (1) PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-23 - Toshiba M500 ST5405 | Maintenance Manual - Page 254
4 Replacement Procedures 3. Remove following screws. • M2.5×8B FLAT HEAD screw ×2 M2.5×8B FLAT HEAD 4.9 Cover FAT assembly Figure 4-12 Removing the Cover FAT assembly (2) 4-24 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 255
HEAD screw • M2.5×16B FLAT HEAD screw 8 ×7 ("8" in the figure below) ×1 ("16" in the figure below) 16 8 8 8 8 8 8 Figure 4-13 Removing the Cover FAT assembly (3) PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-25 - Toshiba M500 ST5405 | Maintenance Manual - Page 256
latches on both sides lift up the Cover FAT assembly to remove. Cover FAT assembly Figure 4-14 Removing the Cover FAT assembly (4) 4-26 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 257
on the base assembly and secure the latches. CAUTION: When installing Cover FAT assembly, insert the guides of the cover FAT assembly into the base as shown in the following figure. 2. Secure the ×7 • M2.5×16B FLAT HEAD screw ×1 PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-27 - Toshiba M500 ST5405 | Maintenance Manual - Page 258
from entering the computer. 3. Disconnect the fingerprint sensor cable from the connector on the fingerprint sensor board. Bracket Fingerprint sensor cable Hook Guide Guide Fingerprint sensor board Double-sided tape Figure 4-15 Removing the fingerprint sensor board 4-28 [CONFIDENTIAL] PORT - Toshiba M500 ST5405 | Maintenance Manual - Page 259
in place and install the fingerprint sensor board while inserting it under the guides. CAUTION: Do not reuse the removed double-sided tape. 3. Place the bracket while sliding it under the guides and inserting the slit into the guide. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-29 - Toshiba M500 ST5405 | Maintenance Manual - Page 260
Fingerprint sensor cable M2×4B BIND Double-sided tape Insulator Touch pad cable Touch pad Figure 4-16 Removing the touch pad assembly 4-30 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 261
cover on it. CAUTION: Do not reuse the removed touch pad. 5. Secure the touch pad assembly with the following screws. • M2×4B BIND screw ×4 PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-31 - Toshiba M500 ST5405 | Maintenance Manual - Page 262
in the direction of the arrow in the figure to remove it. SW membrane holder Hook Figure 4-17 Removing the SW membrane (1) 4-32 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 263
direction at removing. 2. Install the SW membrane holder (with the SW membrane) to the slot while sliding it in the opposite direction at removing. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-33 - Toshiba M500 ST5405 | Maintenance Manual - Page 264
on the Bluetooth module. M2×4B FLAT HEAD Bluetooth cable Bluetooth module CN4400 Bluetooth antenna cable Figure4-19 Removing the Bluetooth module 4-34 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 265
the Bluetooth cable to the connector CN4400 on the system board. 3. Secure the Bluetooth module with the following screws. • M2×4B FLAT HEAD screw ×1 PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-35 - Toshiba M500 ST5405 | Maintenance Manual - Page 266
tape Wireless LAN card cover Wireless LAN card CN2600 M2x4B BIND Wireless LAN antenna cables Figure 4-20 Removing the wireless LAN card 4-36 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 267
×4B BIND screw ×1 4. Connect the wireless LAN antenna cables (black and white) to the connectors on the wireless LAN card. 5. Stick the glass tape. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-37 - Toshiba M500 ST5405 | Maintenance Manual - Page 268
cable from the connector on the MDC. M2×4B BIND MDC CN3010 Modem cable Figure 4-21 Removing the MDC (Modem Daughter Card) 4-38 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 269
on the system board. Be careful not to damage the MDC and connector. 3. Secure the MDC with the following screws. • M2×4B BIND screw ×2 PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-39 - Toshiba M500 ST5405 | Maintenance Manual - Page 270
and take out the internal microphone from the slot. Glass tape Microphone holder Internal microphone CN6050 Figure 4-22 Removing the internal microphone 4-40 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 271
shall contact the guide of the base assembly as shown in the following figure. Microphone Projection Guide 2. Connect the microphone cable to the connector CN6050 on the system board 3. Stick the glass tape on the microphone cable. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL - Toshiba M500 ST5405 | Maintenance Manual - Page 272
battery 4.17 RTC battery WARNING: When replacing the RTC battery, be sure to use a genuine battery authorized by Toshiba. Installing the wrong battery could cause a battery explosion or other damage. If the RTC battery clean water. 4-42 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 273
the RTC battery Installing the RTC battery To install the RTC battery, follow the steps below and refer to Figure 4-23. 1. Set the RTC battery in place and wrap it with the insulator. 2. Connect the RTC battery cable to the connector CN9300 on the system board. PORTÉGÉ M500 Maintenance Manual (960 - Toshiba M500 ST5405 | Maintenance Manual - Page 274
.5×4B FLAT HEAD screw LCD cable ×1 M2.5×4B FLAT HEAD CN5000 LAN cable CN4100 Figure 4-24 Removing the Harness holder / LAN cable (1) 4-44 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 275
the LAN jack from the LAN jack slot. Harness holder LAN cable LAN jack Harness holder Figure 4-25 Removing the Harness holder / LAN cable (2) PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-45 - Toshiba M500 ST5405 | Maintenance Manual - Page 276
25. 1. Install the LAN jack into the slot. 2. Pass the LCD cable and LAN cable in the guide of the harness holder and install the harness holder and secure it with the following screw. • M2.5×4B FLAT and CN4100 on the system board. 4-46 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 277
on the system board. Glass tape Speaker cable CN6170 Glass tape Wireless LAN antenna cable Figure 4-26 Removing the System board / DC-IN jack (1) PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-47 - Toshiba M500 ST5405 | Maintenance Manual - Page 278
board. DC-IN jack cable CN8800 Figure 4-28 Removing the System board / DC-IN jack (3) Installing the System board / DC-IN jack 4-48 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 279
. 4. Connect the speaker cable to the connector CN6170 on the system board. 5. Stick two glass tapes on the wireless LAN cable and speaker cable. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-49 - Toshiba M500 ST5405 | Maintenance Manual - Page 280
the base assembly. M2.5×4B FLAT HEAD Modem jack holder Modem jack cable Modem jack Insulator Figure 4-29 Removing the Modem jack 4-50 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 281
. 2. Install the Modem jack into the slot of the base assembly and pass the Modem jack cable into the slot and close the insulator. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-51 - Toshiba M500 ST5405 | Maintenance Manual - Page 282
Modem jack holder CAUTION: When installing the wireless communication SW, make sure the switch of the wireless communication SW works properly. Switch 4-52 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 283
remove the CPU holder. • M2×4B BIND screw ×3 M2×4B BIND CPU holder Glass tape Fan cable CN8781 Figure 4-31 Removing the CPU holder PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-53 - Toshiba M500 ST5405 | Maintenance Manual - Page 284
the CPU 5. Remove the CPU. CAUTION: When removing the CPU, lift it up right above. Otherwise, pins of CPU may be damaged. 4-54 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 285
the CPU socket by 90 degrees clockwise with a flat-blade screwdriver (in the order shown in the figure below). Figure 4-34 Installing the CPU PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-55 - Toshiba M500 ST5405 | Maintenance Manual - Page 286
with the following screws. • M2.5×4B FLAT HEAD screw ×2 8. Connect the fan cable to the connector CN8781 and stick the glass tape. 4-56 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 287
on the system board. 3. Remove the HDD cable holder. HDD cable HDD cable holder M2×4B BIND CN1850 Figure 4-36 Removing the HDD cable PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-57 - Toshiba M500 ST5405 | Maintenance Manual - Page 288
and secure it with the following screw. • M2×4B BIND screw ×1 4. Arrange the HDD cable on the HDD cable holder in place. 4-58 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 289
and base assembly. • M2.5×4B FLAT HEAD screw ×3 Display assembly M2.5×4B FLAT HEAD M2.5×4B FLAT HEAD Figure 4-38 Removing the display assembly PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-59 - Toshiba M500 ST5405 | Maintenance Manual - Page 290
. ((1)) 2. Release the latches from the top toward the bottom. ((2), (3) or (3), (2)) 3. Release the latches on the bottom from the left toward the right. ((4)) 4-60 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 291
while peeling off the double-sided tape. 6. Disconnect the cables from the FL inverter. FL inverter Insulator Cable Figure 4-40 Removing the FL inverter PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-61 - Toshiba M500 ST5405 | Maintenance Manual - Page 292
the LCD cable, be careful not to damage the connector. LCD unit Glass tape LCD cable Figure 4-41 Removing the LCD unit 4-62 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 293
LCD support NOTE: 1) Be careful not to apply pressure to the ICs along the edge of LCD unit. The ICs are easily damaged. 2) For environmental reasons, do not throw away a malfunctioning LCD unit (or FL). Please follow local ordinances or regulations for its disposal. PORTÉGÉ M500 Maintenance Manual - Toshiba M500 ST5405 | Maintenance Manual - Page 294
the steps below and refer to Figure 4-38 to 4-42. 1. Set two LCD supports to the LCD and secure them with the following screws. • M2×3S S-THIN HEAD screw ×4 CAUTION: When the following screws. • M2.5×4B FLAT HEAD screw ×3 4-64 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 295
off two glass tapes. 2. Take out the speakers from the slot. Glass tape Insulator Speaker (right) Insulator Speaker (left) Figure 4-43 Removing the speaker PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-65 - Toshiba M500 ST5405 | Maintenance Manual - Page 296
. 2. Install the speakers into the slots. 3. Arrange the speaker cables in place and secure it with two insulators and two glass tapes. 4-66 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 297
. 1. Install the cover latch in place. Be careful not lose the spring. 2. Set the cover cap and push it until the latches are engaged. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-67 - Toshiba M500 ST5405 | Maintenance Manual - Page 298
display assembly. Glass tape Wireless LAN antenna Glass tape Bluetooth antenna Glass tape Figure 4-46 Removing the wireless LAN antenna/Bluetooth antenna 4-68 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 299
and Bluetooth antenna on the display assembly in place. 2. Stick five glass tapes to secure the wireless LAN antenna cables and Bluetooth antenna cable. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-69 - Toshiba M500 ST5405 | Maintenance Manual - Page 300
) M2.5×5B FLAT HEAD Washer Hinge (left) Hinge cap (right) Hinge cap (left) M2.5×4B FLAT HEAD Figure 4-47 Removing the hinge 4-70 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 301
HEAD screw ×2 2. Install the hinge (left and right) and secure them with the washers and following screws. • M2.5×5B FLAT HEAD screw ×2 • M2.5 Washer ×2 PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-71 - Toshiba M500 ST5405 | Maintenance Manual - Page 302
install the Battery slider, follow the steps below and refer to Figure 4-48. 1. Install the springs to the battery sliders and set them to the base assembly. 2. Install the slider caps to the base assembly from the bottom of the computer. 4-72 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960 - Toshiba M500 ST5405 | Maintenance Manual - Page 303
or deform the lamp reflector. - Make sure that the power of the LCD module is turned off before connecting or disconnecting cables and connectors. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-73 - Toshiba M500 ST5405 | Maintenance Manual - Page 304
dirt on the face to protect the surface of the LCD module from damage. Put a protection sheet (e.g. soft cloth) on the face. 4-74 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 305
of bezel Insulation sheet Insulation sheet with double-sided tape of bezel CAUTION Label Serial Label Disposal Label Figure 4-49 Replacing TMD fluorescent lamp (1) PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-75 - Toshiba M500 ST5405 | Maintenance Manual - Page 306
to use a Philips screwdriver with a point size 0 bit. Insulation sheet CAUTION Label Serial Label Disposal Label Figure 4-50 Replacing TMD fluorescent lamp (2) 4-76 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 307
TAB and PCB. Release three latches Double-sided tape in side of the lower bezel. Release four latches Figure 4-51 Replacing TMD fluorescent lamp (3) PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-77 - Toshiba M500 ST5405 | Maintenance Manual - Page 308
after releasing the PCB latch on plastic frame. CAUTION Label PCB latch Serial Label Disposal Label Figure 4-52 Replacing TMD fluorescent lamp (4) 4-78 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 309
not to break the cell. 2. Be careful not to damage the TAB. Cell with PCB Double-sided tape Figure 4-53 Replacing TMD fluorescent lamp (5) PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-79 - Toshiba M500 ST5405 | Maintenance Manual - Page 310
not come out of the frame. The B/L cable shall no come out of the plastic frame. Figure 4-54 Replacing TMD fluorescent lamp (6) 4-80 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 311
of the backlight unit. 2. be careful not to damage the TAB. Cell Double-sided tape fixing the cell Figure 4-55 Replacing TMD fluorescent lamp (7) PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-81 - Toshiba M500 ST5405 | Maintenance Manual - Page 312
on the PCB latch of the plastic frame. CAUTION Label PCB latch Serial Label Disposal Label Figure 4-56 Replacing TMD fluorescent lamp (8) 4-82 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 313
the bottom of the bezel The reflector shall not come out of the bezel. Latch at four points Figure 4-57 Replacing TMD fluorescent lamp (9) PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-83 - Toshiba M500 ST5405 | Maintenance Manual - Page 314
sheet Insulation sheet with double-sided tape of bezel CAUTION Label Serial Label Disposal Label Figure 4-58 Replacing TMD fluorescent lamp (10) 4-84 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 315
below and refer to figures 4-59 to 4-62. Removing the fluorescent lamp 1. Remove the PCB cover. PCB cover Figure 4-59 Replacing Samsung fluorescent lamp (1) PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-85 - Toshiba M500 ST5405 | Maintenance Manual - Page 316
chassis from the molded frame. CAUTION: Remove in the order of bottom hook and side hook.. Figure 4-61 Replacing Samsung fluorescent lamp (3) 4-86 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 317
4.29 Fluorescent Lamp 4 Replacement Procedure 4. Separate the panel assembly and the backlight unit. CAUTION: Handle with care not to damage the COF and G/D ICs. Panel assembly Figure 4-62 Replacing Samsung fluorescent lamp (4) PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-87 - Toshiba M500 ST5405 | Maintenance Manual - Page 318
the backlight unit. 2. Install the top chassis on the molded frame. 3. Stick the white tape and Al tape. 4. Stick the PCB cover. 4-88 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 319
Appendices [CONFIDENTIAL] - Toshiba M500 ST5405 | Maintenance Manual - Page 320
Appendices App-ii [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 321
connector (15-pin C-17 C.20 CN6050 Internal microphone connector (2-pin C-17 C.21 J6051 External microphone connector (5-pin C-17 C.22 CN6170 Speaker connector (4-pin C-17 PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] App-iii - Toshiba M500 ST5405 | Maintenance Manual - Page 322
-IN connector (4-pin C-18 C.25 CN8810 Main Battery connector (10-pin C-18 C.26 CN9300 RTC Battery connector (3-pin C-18 C.27 CN8771 FAN interface G-1 Appendix H EC/KBC rewrite Procedures H-1 Appendix I Reliability ...I-1 App-iv [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 323
Table C-10 PAD interface connector (8-pin C-13 Table C-11 SW membrane interface connector (13-pin C-13 Table C-12 LAN interface connector (12-pin C-13 PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] App-v - Toshiba M500 ST5405 | Maintenance Manual - Page 324
18 Table C-24 DC-IN connector (4-pin C-18 Table C-25 Main Battery connector (10-pin C-18 Table C-26 RTC Battery connector (3-pin C-18 Table C-27 FAN interface connector (4-pin C-19 No.126 key scan code D-8 Table I-1 MTBF ...I-1 App-vi [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 325
force the module into place, because stress can affect its performance. Also, the panel's surface is easily scarred, so be carefully when handling it. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] A-1 - Toshiba M500 ST5405 | Maintenance Manual - Page 326
the panel's surface for a long period, it can change the screen's tint or stain it. Be sure to quickly wipe off any liquid. A-2 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 327
are used in the module, so guard against damage from electrostatic discharge. Be sure to wear a wrist or ankle ground when handling the module. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] A-3 - Toshiba M500 ST5405 | Maintenance Manual - Page 328
LCD Module 7. Do not expose the module to direct sunlight or strong ultraviolet rays for long periods. 8. Do not store the module at temperatures below specifications. Cold can cause the liquid crystals to freeze, lose their elasticity or otherwise suffer damage. A-4 [CONFIDENTIAL] PORT - Toshiba M500 ST5405 | Maintenance Manual - Page 329
packing material that contains epoxy resin (amine) or silicon glue (alcohol or oxime). These materials can release gas that can damage the panel's polarization. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] A-5 - Toshiba M500 ST5405 | Maintenance Manual - Page 330
Appendices Appendix A Handling the LCD Module A-6 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 331
Appendix B Board Layout Appendix B Board Layout B.1 System Board (FBMOS*) Front View Appendices Figure B-1 System board (FBMOS*) layout (front) PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] B-1 - Toshiba M500 ST5405 | Maintenance Manual - Page 332
GMCH Touch pad connector ICH7-M MDC interface connector RTC battery connector Internal microphone connector External microphone connector Headphone connector Bridge SW membrane connector LCD connector Fingerprint sensor board connector B-2 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 333
Appendix B Board Layout B.2 System Board (FBMOS*) Back View Appendices Figure B-2 System board (FBMOS*) layout (back) PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] B-3 - Toshiba M500 ST5405 | Maintenance Manual - Page 334
(back) Number CN5080 CN4614 CN4200 CN1810 CN1850 CN4612 CN8810 IS1050 IS1200 Name RGB connector USB 6/4 port IEEEE1394 port ODD connector HDD connector USB 0 port Main battery connector CPU socket GMCH B-4 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 335
View (front) (back) Figure B-3 Fingerprint Sensor Board (FBMOF*) layout (front/back) Table B-3 Fingerprint Sensor Board (FBMOF*) connector (back) Number CN9550 Name System board I/F connector PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] B-5 - Toshiba M500 ST5405 | Maintenance Manual - Page 336
Appendices Appendix B Board Layout B-6 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 337
- 46 ADQ16-B1P - 48 GND I/O 50 NC I/O 52 ADM2-B1P - 54 GND I/O 56 ADQ18-B1P I/O 58 ADQ22-B1P - 60 GND I/O 62 ADQ29-B1P Appendices I/O - I/O I/O I/O I/O I/O I/O I/O I/O O O I/O I/O I/O I/O I/O I/O I/O I/O PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] C-1 - Toshiba M500 ST5405 | Maintenance Manual - Page 338
ADQ36-B1P I/O 125 ADQ33-B1P I/O 126 ADQ37-B1P I/O 127 GND - 128 GND - 129 ADQS4-B1N I/O 130 ADM4-B1P O 131 ADQS4-B1P I/O 132 GND - C-2 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 339
O 186 ADQS7-B1N - 188 ADQS7-B1P I/O 190 GND I/O 192 ADQ59-B1P - 194 ADQ63-B1P I/O 196 GND I/O 198 GND - 200 GND - 2T GND Appendices I/O I/O I/O I/O I/O I/O I/O I/O I/O I/O I/O O O O I/O I/O I/O I/O I/O I/O I/O I/O - PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] C-3 - Toshiba M500 ST5405 | Maintenance Manual - Page 340
GND - 55 BDQ23-B1P I/O 56 BDQ18-B1P I/O 57 BDQ22-B1P I/O 58 BDQ19-B1P I/O 59 GND - 60 GND - 61 BDQ29-B1P I/O 62 BDQ25-B1P I/O C-4 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 341
- 118 1R8-B1V O 120 NC - 122 GND I/O 124 BDQ36-B1P I/O 126 BDQ37-B1P - 128 GND I/O 130 BDM4-B1P I/O 132 GND - 134 BDQ38-B1P Appendices I/O I/O I/O I/O I/O I/O O - O O O I O O O O I O O I/O I/O I/O O I/O PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] C-5 - Toshiba M500 ST5405 | Maintenance Manual - Page 342
I/O 193 GND - 194 BDQ63-B1P I/O 195 SMBDA0-P3P I/O 196 GND - 197 SMBCK0-P3P I/O 198 GND - 199 P3V - 200 P3V - 1T GND - 2T GND - C-6 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 343
ZSATR0-P1P P3V P5V GND GND GND I/O Pin No. Signal Name O 2 ZSATT0-P1N - 4 ZSATR0-P1N I 6 GND - 8 GND - 10 GND - - 2T GND - 4T GND Appendices I/O O I - PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] C-7 - Toshiba M500 ST5405 | Maintenance Manual - Page 344
-P5V - 41 SB-P5V - 42 SB-P5V - 43 GND - 44 GND - 45 GND - 46 GND - 47 NC - 48 GND - 49 NC - 50 NC I C-8 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 345
60 ACREQ-PYN I/O 62 ACAUDI-PYP I 64 ACD28-PYP I/O 66 ACD31-PYP 68 GND - 70 GND Appendices I/O I/O I/O I/O I/O I/O I/O I/O I/O I/O I/O I/O I/O I/O I/O I/O I/O I/O I/O I/O I/O I/O I/O I/O I/O I/O I/O I/O I/O I I/O I/O - PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] C-9 - Toshiba M500 ST5405 | Maintenance Manual - Page 346
MXDCD-P3N I 38 GND - 39 GND - 40 SDCD-P3N O 41 GND - 42 SDWP-P3P O 1T GND - 2T GND - 3T GND - 4T GND - C-10 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 347
-P3P O O 34 GND - - 36 NC - - 38 NC - - 40 GND - - 42 NC - - 44 NC - - 46 NC - - 48 1R5-P1V - - 50 GND - - 52 P3V - - 2T GND - PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] C-11 - Toshiba M500 ST5405 | Maintenance Manual - Page 348
O 27 KBSC14-S3N O 28 KBSC15-S3N O 29 NC - 30 NC - 31 NC - 32 NC - 33 NC - 34 NC - 1T GND - 2T GND - C-12 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 349
-EYP I/O 4 ZMDI3P-EYN I/O 5 ZMDI0P-EYP I/O 6 ZMDI0P-EYN I/O 7 ZMDI1P-EYP I/O 8 ZMDI1P-EYN I/O 9 NC - 10 NC - 11 LLINK-E3N O 12 LACT-E3N O 1T GND - 2T GND - PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] C-13 - Toshiba M500 ST5405 | Maintenance Manual - Page 350
) - 14 WCHCLK-P3P O 15 NC - 16 ZUSBBT-P3P I/O 17 ZUSBBT-E3N I/O 18 NC - 19 NC - 20 BT-P3V - 1T GND - 2T GND - C-14 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 351
No. 1 3 1T Table C-17 USB 0 connector (4-pin) Signal Name USB1PS-E5V USBP0-E3P GND I/O Pin No. Signal Name - 2 ZUSBP0-E3N I/O 4 GND - 2T GND Appendices I/O I/O I/O - I/O I/O - PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] C-15 - Toshiba M500 ST5405 | Maintenance Manual - Page 352
GND - 5T GND - 32 ZTXDTA1-PYN O 34 GND - 36 ZTXDTA0-PYN O 38 XTXCKA-PYN O 40 GND - 2T GND - 4T GND - 6T GND - C-16 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 353
connector (4-pin) Table C-22 Speaker connector (4-pin) Pin No. 1 3 Signal Name SPOTR-PXN SPOTL-PXP I/O Pin No. Signal Name O 2 SPOTR-PXP - 4 SPOTL-PXN Appendices I/O O I/O O - I/O - I/O I I I/O O O PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] C-17 - Toshiba M500 ST5405 | Maintenance Manual - Page 354
-S5N O 9 GND - 10 GND - C.26 CN9300 RTC Battery connector (3-pin) Table C-26 RTC Battery connector (3-pin) Pin No. Signal Name I/O Pin No. Signal Name I/O 1 ZS-PWCHKF O 2 NC - 3 GND - 1T GND - 2T GND - C-18 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 355
interface connector (6-pin) Pin No. Signal Name I/O Pin No. Signal Name I/O 1 GND - 2 ZUSBFS-E3P I/O 3 ZUSBFS-E3N I/O 4 GND - 5 FGSPON-S3N O 6 E3V - 1T GND - 2T GND - PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] C-19 - Toshiba M500 ST5405 | Maintenance Manual - Page 356
(6-pin) Pin No. Signal Name I/O Pin No. Signal Name I/O 1 E3V - 2 FGSPON-S3N I 3 GND - 4 ZUSBFS-E3N I/O 5 ZUSBFS-E3P I/O 6 GND - 1T GND - 2T GND - C-20 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 357
*1 25 O 13 98 44 F0 44 *1 26 P 19 99 4D F0 4D *1 27 [ { 1A 9A 54 F0 54 28 ] } 1B 9B 5B F0 5B PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] D-1 - Toshiba M500 ST5405 | Maintenance Manual - Page 358
B3 41 F0 41 *1 54 . > 34 B4 49 F0 49 *1 55 / ? 35 B5 4A F0 4A *1 57 Shift (R) 36 B6 59 F0 59 D-2 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 359
120 F9 121 F10 41 C1 83 F0 83 42 C2 0A F0 0A 43 C3 01 F0 01 44 C4 09 F0 09 *3 PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] D-3 - Toshiba M500 ST5405 | Maintenance Manual - Page 360
. Combination with the Fn key makes different codes. Scan codes differ by mode. The Fn key does not generate a code by itself.. Note *3 *3 *5 D-4 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 361
2 With left Shift With right Shift E0 AA ___________E0 B6 E0 2A E0 36 E0 F0 12 _________E0 F0 59 E0 12 E0 59 PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] D-5 - Toshiba M500 ST5405 | Maintenance Manual - Page 362
F0 11 121 ARROW 45 C5 77 F0 77 122 NUMERIC 45 C5 77 F0 77 123 Scrl 46 C5 7E F0 7E D-6 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 363
37 E0 B7 E0 7C E0 F0 7C Shift + E0 37 E0 B7 E0 7C E0 F0 7C Alt + 54 D4 84 F0 B4 PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] D-7 - Toshiba M500 ST5405 | Maintenance Manual - Page 364
E0 C6 E0 Code set 2 Make 14 77 E1 F0 14 7E E0 F0 7E F0 77 *: This key generates only make codes. D-8 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 365
Appendix E Key Layout Appendix E Appendix E Key Layout E.1 United Kingdom (UK) Keyboard Appendices Figure E-1 UK keyboard E.2 United States (US) Keyboard Figure E-2 US keyboard PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] E-1 - Toshiba M500 ST5405 | Maintenance Manual - Page 366
Appendices Appendix E Key Layout E-2 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 367
Appendix F Wiring diagrams Appendix F Appendix F Wiring diagrams F.1 LAN Loopback Connector Appendices Figure F-1 LAN Loopback Connector F.2 RGB Monitor Loopback Connector Figure F-2 RGB Monitor Loopback Connector PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] F-1 - Toshiba M500 ST5405 | Maintenance Manual - Page 368
Appendices Appendix F Wiring diagrams F-2 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 369
displayed that the contents of the BIOS have been erased. In this case, insert the BIOS rewriting disk and the BIOS will be rewritten. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] G-1 - Toshiba M500 ST5405 | Maintenance Manual - Page 370
Appendices Appendix G BIOS rewrite procedures G-2 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 371
rewriting disk for the computer Rewriting the EC/KBC NOTE: 1. Rewrite the EC/KBC only when instructed by a diagnostic disk release notice. 2. Connect the AC adaptor to the computer when you rewrite system is automatically turned off. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] H-1 - Toshiba M500 ST5405 | Maintenance Manual - Page 372
Appendices Appendix H EC/KBC rewrite procedures H-2 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) - Toshiba M500 ST5405 | Maintenance Manual - Page 373
Appendix I Reliability Appendix I Appendix I Reliability The following table shows MTBF (Mean Time Between Failures). MTBF Table I-1 MTBF Time (hours) 6,056 Appendices PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] I-1 - Toshiba M500 ST5405 | Maintenance Manual - Page 374
Appendices Appendix I Reliability I-2 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
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[CONFIDENTIAL]
Toshiba Personal Computer
PORTÉGÉ M500
Maintenance Manual
TOSHIBA CORPORATION
File Number 960-559