Toshiba Qosmio G55 User Guide - Page 196
If you need further assistance, Before you contact Toshiba
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196 If Something Goes Wrong If you need further assistance ❖ Turn OFF the computer while external devices are connected. ❖ Connect external devices after turning OFF the computer. If this function cannot be used, change the setting to Disabled. ❖ Make sure that you are connected to a compatible port. The "USB Wakeup function" does not work. ❖ When the "USB Sleep and Charge function" is Enabled in the TOSHIBA Hardware Setup, the "USB Wakeup function" does not work for ports that support the "USB Sleep and Charge function." In that case, use a USB port that does not have the "USB Sleep and Charge function"-compatible icon ( ), if you have a non-Sleep and Charge USB port available or disable the "USB Sleep and Charge function" in TOSHIBA Hardware Setup. The eSATA device is not recognized from Sleep or Hibernation mode. A connected eSATA device may not be recognized if it is connected to the computer's eSATA/USB combo port while the computer is in Sleep mode or Hibernation mode. If this occurs, disconnect the eSATA device and then reconnect the device while the computer is turned on. NOTE Before connecting the eSATA device to your computer and external power source, read the documentation that came with the device and follow the manufacturer's instructions. If you need further assistance If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. This section contains the steps to take to ask for help. Before you contact Toshiba Since some problems may be related to the operating system or the program you are using, it is important to investigate other sources of assistance first. Try the following before you contact Toshiba: ❖ Review the troubleshooting information in your operating system documentation.