Uniden D2998 English Owners Manual - Page 22

Important Information, Solving Problems - extension phones

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Important Information Solving Problems If you have any trouble with your phone, check this section first. If you need help, call our Customer Care Line listed on the front cover. General problems Possible solutions No station can make or receive calls. xxCheck the telephone cord connection. xxDisconnect the base AC adapter for a few minutes; then reconnect it. A handset can't make or receive calls. xxMove the handset closer to the base. The corded handset can make calls but the cordless handset(s) cannot. xxCheck the power connection to the base. If the base is unplugged or the power goes out, only the corded handset can make and receive calls. A station can make calls, but it xxMake sure the ringer is turned on. won't ring. xxMake sure Silent Mode is turned off (see p. 15). A handset is not working. xxCharge the battery for 15-20 hours. xxCheck the battery connection. The phone keeps ringing when xxYou may have to change the line mode. Contact I answer on an extension. Customer Service for instructions. Audio issues Callers sound weak or soft. Possible solutions xxMove the handset closer to the base. xxKeep the handset's battery fully charged. xxIncrease the earpiece volume. xxCheck for interference from appliances (microwave ovens, TVs, etc.) or wireless devices (baby monitors, WiFi equipment, etc.). Move the handset or base away from the interference source. There's a lot of noise or static on the line xxTry to adjust the audio tone. During a call, press Tone to cycle through the three audio tone options: Low Tone, Natural Tone (recommended for hearing aid users), or High Tone. (The tone setting appears in the display as you do this.) xxIf you use a telecoil hearing aid, turn on T-coil mode (see p. 10). xxIf you have any service that uses the phone line, add a DSL or telephone line filter (see p. 23). Caller ID problems Possible solutions Caller ID information does xxLet calls ring twice before answering. not display. xxMake sure your Caller ID service is active. 22 - English

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22 - English
IMPORTANT INFORMATION
Solving Problems
If you have any trouble with your phone, check this section first. If you need
help, call our Customer Care Line listed on the front cover.
General problems
Possible solutions
No station can make or receive
calls.
x
Check the telephone cord connection.
x
Disconnect the base AC adapter for a few
minutes; then reconnect it.
A handset can’t make or
receive calls.
x
Move the handset closer to the base.
The corded handset can
make calls but the cordless
handset(s) cannot.
x
Check the power connection to the base. If the
base is unplugged or the power goes out, only
the corded handset can make and receive calls.
A station can make calls, but it
won’t ring.
x
Make sure the ringer is turned on.
x
Make sure Silent Mode is turned off (see p. 15).
A handset is not working.
x
Charge the battery for 15-20 hours.
x
Check the battery connection.
The phone keeps ringing when
I answer on an extension.
x
You may have to change the line mode. Contact
Customer Service for instructions.
Audio issues
Possible solutions
Callers sound
weak or soft.
x
Move the handset closer to the base.
x
Keep the handset’s battery fully charged.
x
Increase the earpiece volume.
There’s a lot of
noise or static
on the line
x
Check for interference from appliances (microwave ovens, TVs,
etc.) or wireless devices (baby monitors, WiFi equipment, etc.).
Move the handset or base away from the interference source.
x
Try to adjust the audio tone. During a call, press
TONE
to cycle
through the three audio tone options:
Low Tone
,
Natural Tone
(recommended for hearing aid users), or
High Tone
. (The tone
setting appears in the display as you do this.)
x
If you use a telecoil hearing aid, turn on T-coil mode (see p. 10).
x
If you have any service that uses the phone line, add a DSL or
telephone line filter (see p. 23).
Caller ID problems
Possible solutions
Caller ID information does
not display.
x
Let calls ring twice before answering.
x
Make sure your Caller ID service is active.