Viking DGSU1004BSS Use and Care Manual - Page 11

Product Care Cleaning and Maintenance Cleaning Problems on Glass Ceramic Top (cont.) Problem Cause To Prevent To Remove Metal markings (silver/gray marks) Hard water spots Pitting or flaking Sliding or scraping metal cookware on glass top. Condensation from cooking may cause minerals found in water and acids to drip on to glass top and cause gray deposits (the spots are often so thin they appear to be in the glass top). Boil over of sugar syrup on glass top. This can cause pitting if not removed immediately. DO NOT slide metal objects across top. Make sure the bottom of cookware is dry before cooking. Daily use of cleaning cream will help keep top free from hard water mineral deposits and food discoloration. Watch sugar and syrups carefully to avoid boil overs. Remove metal marks before the glass top is used again. Apply cleaning cream with a damp paper towel and scrub with a nylon scrub pad or brush. Rinse thoroughly and dry. Mix cleaning cream with water and apply a thick paste to stained area. Scrub vigorously. If stain is not removed, reapply cleaner and repeat process. Also try cleaning procedure for smearing and streaking. Turn element to LO; use several paper towels to wipe the spill immediately. Let glass top cool and carefully scrape off remainder of burnoff with a singleedged razor blade held at a 30° angle. 20 Troubleshooting Problem Igniters will not work. Igniters sparking but no flame ignition. Igniters sparking continuously after flame ignition. Burner ignites but flame is large, distorted, or yellow. Possible Cause and/or Remedy Circuit is tripped. Fuse is blown. Cooktop is not connected to power. Gas supply valve is in "OFF" position. Gas supply is interrupted. Power supply is not grounded. Power supply polarity is reversed. Igniters are wet or dirty. Burner ports are clogged. Unit is being operated on wrong type of gas. Air shutters not properly adjusted. 21 Product Care