Vizio E551VA E551VA Quick Start Guide - Page 14

HELP TOPICS Products are often returned due to a technical problem rather than a defective product that may result in unnecessary shipping charges billed to you. Our trained support personnel can often resolve the problem over the phone. For more information on warranty service or repair, after the warranty period, please contact our Support Department at the number below. Customer support and quality service are integral parts of VIZIO's commitment to service excellence. For technical assistance contact our VIZIO Technical Support Department via email or phone. Please have your VIZIO model number, serial number, and date of purchase available before your call. Phone: (877) 698-4946 Fax: (949) 585-9563 Email: [email protected] Web: www.vizio.com Hours of operation: Monday - Friday: 6 am to 9 pm (PST) Saturday - Sunday: 8 am to 4pm (PST) There is no power. • Ensure the power cord is securely connected to the AC socket on the TV and a working electrical outlet. • Press the Power/Standby button on the remote or on the right side of the TV. • Try plugging the power cord into a different electrical outlet. There is a picture, but there is no sound. • Press the Volume Up button on the remote or on the right side of the TV. • Press the MUTE button on the remote to ensure Mute is off. • Press MENU, then select TV Settings > Audio. Ensure TV Speakers is set to On. The picture quality seems low. • View high-definition (HD) programs when possible. • Ensure all cables are securely connected. • If you are using an antenna, the signal strength of the channel may be low. Ensure your antenna is connected securely to the TV and move the antenna around the room or close to a window for the best signal.