Vizio M656-G4 User Manual - Page 47
Limited Warranty
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Limited Warranty D UNITED STATES AND CANADA Your Obligations Before Service What to Do If You Are Not Satisfied With Service BY USING YOUR VIZIO PRODUCT YOU AGREE TO BE BOUND BY ALL THE TERMS OF THIS You must obtain pre-authorization before sending your product to a VIZIO service If you feel VIZIO has not met its obligations under this warranty, you may attempt WARRANTY . BEFORE USING YOUR VIZIO PRODUCT, PLEASE READ THIS WARRANTY center . You may be required to supply a purchase receipt (or copy) to show that to resolve the issue informally with VIZIO . If you are unable to resolve the issue CAREFULLY . IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE the product is within the warranty period . When you return a product to a VIZIO informally and wish to file a formal claim against VIZIO, and if you are a resident of THE VIZIO PRODUCT AND, WITHIN THIRTY (30) DAYS OF THE DATE OF PURCHASE, service center, you must ship the product in its original packaging or in packaging the United States, you must submit your claim to binding arbitration according to RETURN IT FOR A REFUND TO THE AUTHORIZED RETAILER WHERE YOU PURCHASED IT . that affords an equal degree of protection. VIZIO Technical Support will provide the procedures described below, unless an exception applies . Submitting a claim to This warranty contains a binding arbitration agreement and a class action waiver instructions for packing and shipping the product to the VIZIO service center . ALL binding arbitration means that you do not have the right to have your claim heard for United States residents . If you live in the United States, the binding arbitration USER DATA AND DOWNLOADED APPLICATIONS STORED ON A PRODUCT WILL BE by a judge or jury . Instead your claim will be heard by a neutral arbitrator . agreement and class action waiver affect your rights under this warranty. Please DELETED IN THE COURSE OF SOME IN-HOME AND ALL SHIP-IN WARRANTY SERVICE . If read the text under the section titled "Binding Arbitration Agreement; Class Action this occurs, your product will be restored to its original state . You will be responsible Binding Arbitration Agreement; Class Action Waiver (U .S . Residents Only) Waiver (U .S . Residents Only)" carefully . for restoring all applicable user data and downloaded applications . Recovery and UNLESS YOU HAVE BROUGHT AN ELIGIBLE CLAIM IN SMALL CLAIMS COURT OR reinstallation of user data and downloaded applications is not covered under this HAVE OPTED OUT AS DESCRIBED BELOW, ANY CONTROVERSY OR CLAIM RELATING How Long This Warranty Lasts warranty . In order to protect your personal information, VIZIO recommends that IN ANY WAY TO YOUR VIZIO PRODUCT, INCLUDING ANY CONTROVERSY OR For non-commercial use, VIZIO warrants the product on the terms set forth below you always clear all personal information from the product before it is serviced, CLAIM ARISING OUT OF OR RELATING TO THIS WARRANTY, A BREACH OF THIS for one (1) year from the date of original purchase . For commercial use, VIZIO regardless of the servicer . WARRANTY, OR THE VIZIO PRODUCT'S SALE, CONDITION OR PERFORMANCE, warrants this product on the terms set forth below for ninety (90) days from the date of original purchase . What This Warranty Covers VIZIO warrants the product against defects in materials and workmanship when the product is used normally in accordance with VIZIO's user guides and manuals . Except where restricted by law, this warranty applies only to the original purchaser of a new product . The purchase must have been made from an authorized retailer in the United States (including Puerto Rico) or Canada . The product must also be located in the country where it was purchased at the time of warranty service . Zero Bright Pixel Defect Guarantee (Displays Only) Your product may qualify for a warranty against "zero bright pixel" defects for the duration of the warranty on select new product purchases . To determine if this guarantee applies to your product, refer to the model's product information page at www .vizio .com, look for the "zero bright pixel" guarantee on the box, or contact VIZIO Technical Support at the email address or telephone number below . VIZIO's Responsibilities If VIZIO determines that a product is covered by this warranty, VIZIO will (at its option) repair or replace it, or refund the purchase price to you . There will be no charge for parts or labor during the warranty period . Replacement parts may be new or recertified at VIZIO's option and sole discretion. Replacement parts and VIZIO's labor are warranted for the remaining portion of the original warranty or for ninety (90) days from warranty service, whichever is longer . Types of Service TVs that are 32 inches or larger will usually be serviced in-home . In-home service requires complete and easy access to the product and does not include de-installation or re-installation of the product . In-home service is subject to availability . VIZIO will provide other service options when in-home service is not available . All other VIZIO products must be sent to a VIZIO service center to obtain warranty service . VIZIO is not responsible for transportation costs to the service center, but VIZIO will cover return shipping to the customer . WILL BE SETTLED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION AND CONDUCTED BY A SINGLE ARBITRATOR APPOINTED BY THE AMERICAN ARBITRATION ASSOCIATION, IN ACCORDANCE WITH ITS COMMERCIAL ARBITRATION RULES AND ITS SUPPLEMENTARY PROCEDURES FOR CONSUMER-RELATED DISPUTES . You may learn more about the American Arbitration Association and its rules for arbitration by visiting www . adr .org or by calling 800-778-7879 . Since this warranty concerns a transaction in interstate or international commerce, the Federal Arbitration Act will apply . The filing fees to begin and carry out arbitration will be shared between you and VIZIO, but in no event will your fees ever exceed the amount allowable by the American Arbitration Association, at which point VIZIO will cover all additional administrative fees and expenses . VIZIO waives its right to recover attorneys' fees in connection with any arbitration under this warranty . If you are the prevailing party in an arbitration to which the Supplementary Procedures for Consumer-Related Disputes applies, then you are entitled to recover attorneys' fees as the arbitrator may determine . The dispute will be governed by the laws of the state or territory in which you resided at the time of your purchase (if in the United States) . The place of arbitration How to Get Service Before obtaining warranty service, you may visit www .vizio .com for additional help and troubleshooting . To obtain warranty service, contact VIZIO Customer Support by going to support .vizio .com and selecting Contact Us . You can also call Customer Support: US - (855) 209-4106 Canada - (877) 878-4946 What This Warranty Does Not Cover This warranty does not cover: (a) cosmetic damage; (b) normal wear and tear; (c) improper operation; (d) improper voltage supply or power surges; (e) signal issues; (f) damage from shipping; (g) acts of God; (h) customer misuse, modifications or adjustments; (i) installation, set-up, or repairs attempted by anyone other than by a VIZIO authorized service center; (j) products with unreadable or removed serial numbers; (k) products requiring routine maintenance; or (l) products sold "AS IS", "CLEARANCE", "FACTORY RECERTIFIED", or by a non-authorized reseller . will be Irvine, California, or your county of residence (if in the United States) . The arbitrator will have no authority to award punitive or other damages not measured by the prevailing party's actual damages, except as may be required by statute . The arbitrator will not award consequential damages, and any award will be limited to monetary damages and will include no equitable relief, injunction, or direction to any party other than the direction to pay a monetary amount . Judgment on the award rendered by the arbitrator will be binding and final, except for any right of appeal provided by the Federal Arbitration Act, and may be entered in any court having jurisdiction . Except as may be required by law, neither you nor VIZIO nor 47