Vtech Brilliant Creations Color Touch Tablet User Manual - Page 19

TROUBLESHOOTING • Please note that focusing on a screen at close range and handling a keyboard for a prolonged period of time may cause fatigue or discomfort. • We recommend that children take a 15 minutes break for every hour of play. TROUBLESHOOTING 1. If your Color Touch TabletTM stops working or does not turn on: • Check your batteries. Make sure the batteries are fresh and properly installed. • If you are still having problems, visit our web site at www.vtechkids.com for troubleshooting tips. 2. If when pressing the On/Off button, nothing happens: Check to see that the batteries are aligned correctly or install new batteries. 3. If you turn the unit on, but cannot see anything on the screen: Adjust the contrast switch to adjust the darkness of the screen. 4. If you can't hear any sound: Adjust the volume switch to adjust the sound level of the speaker. 5. If the screen is frozen and not responding to any input: Take out the batteries and wait for a few minutes, then put them back and turn on the unit again. 6. If it the tablet is stuck on the "Up/Down" direction response: Make sure you hold the tablet around 30 degrees vertically as its vertical flat position is set to 30 degrees. TECHNICAL SUPPORT If you have a problem that cannot be solved by using this manual, we encourage you to visit us online or contact our Consumer Services Department with any problems and/or suggestions that you might have. A support representative will be happy to assist you. Before requesting support, please be ready to provide or include the information below: • The name of your product or model number (the model number is typically located on the back or bottom of your product). • The actual error message or problem you are experiencing. • The actions you took right before the error message or problem occurred. Internet: www.vtechkids.com Phone: 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada 18