Vtech Click Box - Xtreme Power User Manual - Page 20

TROUBLESHOOTING Go through this section if you experience difficulty in operating Click Box™. Problem Solution Program stops working or Display on Click Box™ LCD does not turn on. Press the Reset Button with a blunt point. If this does not solve the problem, please continue the following steps: • Interrupt the power supply by removing the batteries. • Let the device sit for a few minutes without batteries, then replace the batteries. • If the unit still does not work, replace the batteries with an entire set of new batteries. Other Info Cannot connect to PC. Check the connections on the USB connecter between the device and the PC and review the appropriate connection procedure in this manual. If you have a problem that cannot be solved by using this manual, we encourage you to visit us online or contact our Consumer Services Department with any problems and/or suggestions that you might have. A support representative will be happy to assist you. Before requesting support, please be ready to provide or include the information below: • The name of your product or model number (the model number is typically located on the back or bottom of your product). • The specific problem you are experiencing. • The actions you took right before the problem occurred. Internet: www.vtechkids.com 20 Phone: 1-800-521-2010 in the U.S., or 1-877-352-8697 in Canada.