Vtech Thomas & Friends Calling All Friends Phone User Manual - Page 8

Care & Maintenance /Troubleshooting CARE & MAINTENANCE 1. Keep the unit clean by wiping it with a slightly damp cloth. 2. Keep the unit out of direct sunlight and away from any direct heat source. 3. Remove the batteries when the unit is not in use for an extended period of time. 4. Do not drop the unit on hard surfaces and do not expose the unit to moisture or water. TROUBLESHOOTING 1. If your VTech® Thomas & Friends: Calling All Engines Phone stops working or does not turn on: • Check your batteries. Make sure the batteries are fresh and properly installed. • If you are still having problems, visit our website at www.vtechkids. com for troubleshooting tips. 2. If, when pressing the On/Off button, nothing happens: • Check to see that the batteries are aligned correctly TECHNICAL SUPPORT If you have a problem that cannot be solved by using this manual, we encourage you to visit us online or contact our Consumer Services Department with any problems and/or suggestions that you might have. A support representative will be happy to assist you. Before requesting support, please be ready to provide or include the information below: • The name of your product or model number (the model number is typically located on the back or bottom of your product). 7