Vtech V.Smile Smart Keyboard User Manual - Page 21

troubleshooting / tEcHnIcAL SuPPort The TV picture is 1. Non-matching color 1. Make sure the TV is set to the black and white. system correct TV system. (E.g. NTSC or auto) 2. Cable connection problem 2. Make sure that the video cable is firmly connected to the video input of the TV. There is a picture 1. TV setting on the TV, but no sound. 2. Cable connection problem 1. Raise the volume of the TV, and make sure it is not set to "Mute". 2. Make sure that the white and/or red plug is firmly connected to the audio input of the TV. The V.SMILE Smart Keyboard™ does not work. 1. Improper V.SMILE 1. Make sure that the V.SMILE Smart Smart Keyboard™ Keyboard™ is firmly connected to connection the PLAYER 1 Port. 2. V.SMILE Smart Keyboard™ was reconnected after program start 2. Turn the V.SMILE™ unit OFF and then ON again. tEcHnIcAL SuPPort If you have a problem that cannot be solved by using this manual, we encourage you to visit us online or contact our Consumer Services Department with any problems and/or suggestions that you might have. A support representative will be happy to assist you. Before requesting support, please be ready to provide or include the information below: • The name of your product or model number (the model number is typically located on the back or bottom of your product). • The actual problem you are experiencing. • The actions you took right before the problem occurred. Internet : www.vtechkids.com Phone : 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada 19