Whirlpool WEC310SAGS Owners Manual - Page 16
Troubleshooting
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TROUBLESHOOTING First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to the warranty page in this manual, or visit http://www.whirlpool.com/product_help. Contact us by mail with any questions or concerns at the address below: Whirlpool Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692 Please include a daytime phone number in your correspondence. Operation PROBLEM Nothing will operate POSSIBLE CAUSES SOLUTIONS Power supply cord is unplugged. Plug into a grounded outlet. Cooktop will not operate Household fuse is blown or a circuit breaker is tripped. Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician. The control displays an F9 or F9 The electrical outlet in the home may be miswired. Contact a E0 error code. qualified electrician to verify the electrical supply. The control knob is set incorrectly. Push in knob before turning to a setting. On ceramic glass models, the oven Control Lockout is set. See the "Control Lock" keypad feature in the "Feature Guide." Excessive heat around cookware on cooktop Cookware that is not the proper size. Use cookware about the same size as the surface cooking area, element, or surface burner. Cookware should not extend more than 1/2" (1.3 cm) outside the cooking area. Cooktop cooking results not what expected Control knob set to incorrect heat level. Range is not level. See the "Cooktop Use" section. Level the range. See the Installation Instructions. Cooktop element cycles on and off on High setting Oven will not operate Element cycling due to a temperature limiter. Delay Start is set. This is normal operation. The element may cycle on and off to keep the cooktop from overheating. See the "Electronic Oven Controls" section. Control lock is ON. Press and hold CONTROL LOCK for 3 seconds to unlock. Control is in Demo mode. Demo mode will deactivate all oven elements. See "Demo Mode" in the Electronic Oven Controls" section. Electronic oven control set incorrectly. See "Electronic Oven Controls" section. Cannot turn control lock on/ Hot Surface indicator light is ON. off Oven temperature too high or Oven temperature needs too low adjustment. Oven indicator lights flash Power to range is turned on or restored. Display shows messages Power failure. (Display shows flashing time.) Wait for the cooktop surface to cool and try again when the Hot Surface indicator light turns off. See the "Oven Temperature Control" in the "Electronic Oven Controls" section. See "Control Display" in the "Electronic Oven Controls" section. If the indicator light(s) keep flashing, call for service. See the "Warranty" section for more information. Clear the display. On some models, reset the clock, if needed. See "Clock" keypad feature in the "Feature Guide" section. Error code. (Display shows letter followed by number.) Start needs to be pressed so a cycle can begin. Depending on your model, press CANCEL to clear the display. See "Control Display" in the "Electronic Oven Controls" section. If it reappears, call for service. See the "Warranty" section for more information. See the "Start" keypad feature in the "Feature Guide" section. Self-Cleaning cycle will not operate The oven door is not closed. The Self-Cleaning function has not been entered correctly. Make sure the oven door is fully closed. See the "Self-Cleaning Cycle" section. A Timed Cooking function has been entered. See the "Cook Time" section. The range is in Sabbath mode. See the "Sabbath Mode" section. 16