Whirlpool WEGA25H0H Owners Manual - Page 19

TROUBLESHOOTING First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to the warranty page in this manual or visit producthelp.whirlpool.com. In Canada, visit www.whirlpool.ca. Contact us by mail with any questions or concerns at the address below: In the U.S.A.: In Canada: Whirlpool Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692 Whirlpool Brand Home Appliances Customer eXperience Centre 200 - 6750 Century Ave. Mississauga, Ontario L5N 0B7 Please include a daytime phone number in your correspondence. Problem Possible Causes and/or Solutions Nothing will operate Surface burners will not operate Surface burner flames are uneven, yellow and/or noisy Excessive heat around cookware on cooktop Cooktop cooking results not what expected Power supply cord is unplugged: Plug into a grounded 3 prong outlet. Household fuse is blown or a circuit breaker is tripped: Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician. Main or regulator gas shut-off valve is in the Off position: See the Installation Instructions. The range is improperly connected to the gas supply: Contact a trained repair specialist or see the Installation Instructions. The control knob is not set correctly: Push in knob before turning to a setting. Air in the gas lines: If this is the first time the surface burners have been used, turn on any one of the surface burner knobs to release air from the gas lines. Clogged burner ports: See the "Surface Burners" section. Clogged burner ports: See the "Surface Burners" section. Burner caps positioned improperly: See the "Surface Burners" section. Range converted improperly: If Propane gas is being used, contact a service technician. Cookware and flame are not matched: The cookware should be centered above the burner with the bottom sitting level on the grate. The flame should be adjusted so that it does not extend up the sides of the pan. Improper cookware: Ideal cookware should have a flat bottom, straight sides, and a well-fitting lid, and the material should be of a medium-to-heavy thickness. Control knob set to incorrect heat level: See the "Cooktop" section. Range is not level: Level the range. See the Installation Instructions. Oven will not operate Oven burner flames are yellow or noisy Air in the gas lines: If this is the first time the oven has been used, turn on any one of the surface burner knobs to release air from the gas lines. Control is locked: See "Control Lock" in the "Tools" section. The range is in Demo mode: Demo mode will deactivate all oven elements. See "Info" in the "Tools" section. Electronic oven control set incorrectly: See the "Tools" and "More Modes" sections. Range converted improperly: If Propane gas is being used, contact a service technician. 04-Dec-2017 14:02:55 EST | RELEASED In some European1f9actories the letter "W" of the part code mentioned herein will be automatically replaced by the number "4000" (e.g. "W12345678" becomes "400012345678")