Xerox 6180N Evaluator Guide - Page 13

Support AND ADDITIONAL INFORMATION SOURCES Unrivaled service and support Behind every Xerox product is a large network of customer  support that's unrivaled in the industry and available when you  need it. Xerox service professionals use leading-edge technologies to keep you up and running. They're even linked to the engineers who designed your product, so you can be confident when you choose Xerox. And genuine Xerox supplies are always readily available. Total satisfaction guaranteed The exclusive Xerox Total Satisfaction Guarantee, recognized as unique in the industry, covers every Phaser device that has been  continuously maintained by Xerox or its authorized representatives under a Xerox express warranty or a Xerox maintenance agreement.  You decide when you're satisfied. Xerox Office Services Support Asset Management Services • Asset Optimization and Tracking - Process and tools to  optimize an enterprise's office output infrastructure and reduce overall costs • Break-Fix Management - Single point of ownership  and management for break-fix service for all brands of  office output devices • Supplies Management - Process and tools to procure, monitor and replenish all document-related supplies proactively Imaging and Output Management Services • Output Management - Single point of management  for office output from all output devices - regardless  of manufacturer • Image Capture and Workflow - Cost-efficient solutions for capturing, managing, retrieving and distributing information into digital repositories Support Services • Technology Procurement and Deployment - A creative and flexible end-to-end print/computer product acquisition solution that uses a single-point-of-contact model, while lowering the total cost of acquisition • Help Desk Services - A broad range of enterprise services managed through a single point of contact and delivered through an on-site or off-site model • End User Services - Microsoft software implementation,  IT project consulting and customer education • Access Managed Services Student/Patron Access Services • Student and Library Patron Access - Custom designed and implemented customer-managed solutions for student and library patron print-access management Additional Information Sources  Phaser 6180 Front Panel: The Front Panel offers device settings, system status and troubleshooting information. Customer Documentation contains: • Installation Guide • Quick User Guide • Software/Documentation CD-ROM • Registration Card • Warranty Booklet On the web: Visit www.xerox.com/office for: • Product, supply and support information • Downloading drivers • Finding your local Xerox sales representative • Online documentation Visit www.xerox.com/office/support for: Support and service information, including the same troubleshooting Knowledge Base used by Xerox  Customer Support staff to provide the latest technical information on: • Application issues • Errors • Print-quality issues • Troubleshooting PHASER 6180 Evaluator Guide 11