Xerox 6180N Xerox Production DocuTech and DocuPrint Product Family Customer Se
Xerox 6180N - Phaser Color Laser Printer Manual
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UPC - 095205425307
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Xerox 6180N manual content summary:
- Xerox 6180N | Xerox Production DocuTech and DocuPrint Product Family Customer Se - Page 1
directed by your local Xerox Representative. Our Customer Service Engineers (CSE) are responsible for the following: ¾ IOT software installation and hardware support. ¾ DFE hardware support, OS software reloads, software upgrades and patches, as well as OS problem isolation. Any other activities - Xerox 6180N | Xerox Production DocuTech and DocuPrint Product Family Customer Se - Page 2
the Online Support Assistant at: http://www.xerox.com/support The Online Support Assistant represents a true step forward in Web-based service support. It is a new, integrated application that leverages the power and flexibility of the web to help users obtain instant service help, instructions, and - Xerox 6180N | Xerox Production DocuTech and DocuPrint Product Family Customer Se - Page 3
resolve many customer problems remotely without dispatching a technician. On Site - Xerox has thousands of certified service representatives nationally. Extensive ongoing training ensures that they know your equipment and requirements, and can support your needs. Level of Service - Average response - Xerox 6180N | Xerox Production DocuTech and DocuPrint Product Family Customer Se - Page 4
See Specifications. Online Assistant: http://www.xerox.com/support for free 24-hour support and self-help, operational tips, and to place a service call. The DocuTech Operator Handybook is located at: http://www.xerox.com/support, select Black & White Printers, DocuTech, Select Model, Documentation
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Xerox Production DocuTech and
DocuPrint Product Family
Customer Service Productivity
Document (CSPD)
The purpose of this document is to emphasize information that can
improve reliability and minimize downtime for DocuTech and DocuPrint
customers.
We have highlighted key messa
g
es that the Xerox Services
Team would like to emphasize that will give our valued customers an
exceptional Xerox Service Experience.
¾
Service call request procedures
¾
How to maximize productivity
¾
Establishing accurate and realistic expectations for your product
¾
Addressing the role of the Operator, Service Team, and your Service
Agreement
¾
Frequently Asked Questions
¾
What you should expect from the Xerox Services Team
Call Procedure
Xerox Customer Service is available to provide information, answer
questions, and take service calls.
You can reach the Welcome Center by
calling:
United States:
1-800-821-2797
Canada:
1-800-939-3769
NOTE
:
Use the telephone numbers above unless otherwise directed by
your local Xerox Representative.
Our Customer Service Engineers (CSE) are responsible for the following:
¾
IOT
software installation and hardware support.
¾
DFE hardware support, OS software reloads, software upgrades and
patches, as well as OS problem isolation.
Any other activities may require analyst support which is provided for a fee
upon your request.
The Xerox Welcome Center is available 24x7, and based upon the
description of your problem, you will be directed to the people that can best
respond to it. You may be asked to perform Operator-related activities in
order to return your product to its full functionality, and minimize
downtime.
On Site Service will be provided in accordance with the terms expressed in
your service agreement.
After Hours Service (service outside your
contracted coverage) may be available for a fee. If you require After Hours
Service, you should contact the local Xerox Field Manager as far in advance
as possible.
Maximizing your Productivity
Keeping your product “up and running” benefits both you and your service
team.
The following information relates to things that will enable you to
experience fewer service calls and, thus, enhanced product uptime.
Service Uptime
– the number of prints between service calls will be
dependent upon the following factors:
¾
Monthly output volume
¾
Throughput materials
¾
Environment (heat, humidity, ventilation, space, electrical)
¾
Network RIP speeds
¾
Accessories (finishers, cut sheet feeder, stackers)
¾
High toner density and area coverage
¾
Special Applications & Image Quality Requirements
Detailed specifications, as well as helpful “tips and tricks” are available in
the DocuTech Operator Handybook* as well.
Machine Availability
For machine availability >95% it is recommended that the service contract
overlays the operator’s shift cycle.
DT/DP CSPD 06-01-09
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