2010 BMW 328 Owner's Manual - Page 239

Giving and receiving assistance Emergency Request* Conditions for an Emergency Request: > Full preparation package mobile phone: this equipment makes it possible to send an Emergency Request even if no mobile phone is paired with the vehicle. > BMW Assist is activated. Activating BMW Assist, refer to page 190. > Radio readiness is on. > The BMW Assist system is logged on to a mobile phone network. > The Emergency Request system is operable. Once your service contract for BMW Assist expires, the BMW Assist system can be deactivated by a BMW center without you having to visit a workshop. Once the BMW Assist system has been deactivated, Emergency Requests are not possible. The BMW Assist system can be reactivated by a BMW center after a new contract has been signed. and takes further steps to help you. Even if you are unable to respond, the BMW Assist Response Center will be able to initiate further steps to assist you under certain conditions. If the circumstances allow this, remain in the vehicle until the connection has been established. You will then be able to provide a detailed description of the situation. Data for determining the necessary rescue measures are transmitted to the BMW Assist Response Center, e.g. the current position of your vehicle, if it can be determined. If the LED is flashing but the BMW Assist Response Center cannot be heard over the hands-free system, it is possible that the hands-free system is malfunctioning. You may still be heard by the BMW Assist Response Center, however. Under certain conditions, an Emergency Request is sent automatically immediately after a severe accident. This Automatic Collision Notification is not affected by the button being pressed. For technical reasons, the Emergency Request service cannot be guaranteed for the most unfavorable conditions.< Sending an Emergency Request 1. Briefly press the cover flap to open. Roadside Assistance The BMW Roadside Assistance is there to assist you around the clock in the event of a breakdown, including on weekends and public holidays. 2. Press the SOS button until the LED in the button lights up. As soon as the voice connection to the BMW Assist Response Center has been established, the LED flashes. Once the BMW Assist Response Center has received your Emergency Request, the BMW Assist Response Center contacts you The phone numbers of Roadside Assistance in your home country can be found in the Contact brochure. First aid pouch* Some of the articles contained in the first aid pouch have a limited service life. Therefore, check the expiration dates of the contents reg237 Online Edition for Part no. 01 41 2 603 048 - © 08/09 BMW AG Reference Mobility Communications Entertainment Navigation Driving tips Controls At a glance