1993 Buick Park Avenue Owner's Manual - Page 315

@) Part 8 Customer Assistance Information m 1 3 14 3 15 316 Here you will find out how to contact Buick if you need assistance. Thispart also tells you how to obtain service publications and how to report any safety defects. Part 8 includes: Customer Satisfaction Customer Assistance for Hearing/Speech Impaired ...Reporting Safety Defects ...ServicePublications ... Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and Buick. Normally, any problems with the sales transaction or the operation your vehicle will be of resolved by your dealer's Sales or Service Departments. Sometimes, however, despite thebest intentions of all concerned, misunderstandingscan occur. If your concern has not been resolved to your satisfaction, the following stepsshould be taken: STEP ONE -- Discuss your problem with a member of dealership management. Complaints can often be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service, orParts Manager, contact the owner of the dealership or the General Manager. 313