1993 Buick Roadmaster Owner's Manual - Page 321

a Part 8 Customer Assistance Information Here you will find out how to contact Buick if need assistance. This Part also tells how to obtain service you you to publications and how report any safety defects. Part 8 includes: CustomerSatisfaction ...Customer Assistancefor Hearing/Speech Impaired ...Reporting Safety Defects ...ServicePublications ...319 320 321 322 . Cwtomer Satisfaction Procedure Your satisfaction and goodwill are important to your STEP ONE -Discuss your problem with a member of dealer and Buick. Normally, any problems with the sales dealership management. Complaints can often be transaction or the operation of yourvehiclewillbequicklyresolvedatthatlevel.Ifthematterhas already resolved by your dealer's Sales or Service Departments. been reviewed with the Sales, Service, or Parts Manager the owner of the dealership or the General Sometimes, however, despite the best intentions of all contact concerned, misunderstandingsyour can If occur. Manager. concern has not been resolved to your satisfaction, the following steps should be taken: 319