1994 Buick Century Owner's Manual - Page 284

Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and Buick. Normally, any concern with the sales transaction or the operation of your vehicle will be resolved by your dealer's Sales or Service Departments. Sometimes, however, despite thebest intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: overseas locations, contact GM North American Export Sales in Canada by calling 1-4 16-644-4 112. For prompt assistance, please have the following information available to give the Customer Assistance Representative: Your name, address, home and business telephone numbers 0 STEP ONE -- Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service, or Parts Manager, contact the owner of the dealership or General the Manager. STEP TWO-- If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Customer Assistance Center by calling 1-800-521-7300. In Canada, contact GM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Mexico, call (525) 254-3777 . In Puerto Rico or U.S. Virgin Islands, call 1-809-763- 1315. In all other Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the left top of the instrument panel and visible through the windshield.) Dealership name and location Vehicle delivery date and present mileage Nature of concern We encourage you to call the toll free number listed previously in order to give your inquiry prompt attention. However, if you wish to write Buick, write to Buick Motor Division Customer Assistance Center 902 E. Hamilton Avenue Flint, MI 48550 282