1994 Buick Regal Owner's Manual - Page 285

Part 8 Customer Assistance Information Here you will find out how to contact Buick if you need assistance. This Part also tells you how to obtain service publications and how to report any safety defects. Part 8 includes: Customer Satisfaction Procedure ...Assistance for Hearing/Speech Impaired ...Reporting Safety Defects ...Courtesy Transportation ...RoadsideAssistance ...ServicePublications ... 283 285 285 286 287 288 Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and Buick. Normally, any concern with the sales transaction or the operation of your vehicle will be resolved by your dealer's Sales or Service Departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE -- Discuss your concern with a member of dealership management. Normally concerns can be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service, or Parts Manager, contact the owner of the dealership or the General Manager. 283