1994 Buick Roadmaster Owner's Manual - Page 305

Part 8 Customer Assistance Information Here you will find out how to contact Buick if you need assistance. Part also tellsyou how to obtain service This publications andhow to report any safety defects. Part 8 includes: Customer Satisfaction ...Customer Assistance for Hearing/Speech Impaired...Reporting SafetyDefects ...CourtesyTransportation ...RoadsideAssistance ...ServicePublications ...303 304 305 306 306 307 Customer Satisfaction Procedure Your satisfaction andgoodwill are important to your dealer and Buick. Normally, any concern with the sales transaction or the operation your vehicle will be of resolved by your dealer's Sales or Service Departments. Sometimes, however, despite the best intentions all of concerned, misunderstandings can occur.If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE -- Discuss your concern witha member of dealership management. Normally concerns can often be that quickly resolved at level. If the matter has already been reviewed withthe Sales, Service, or Parts Manager contact the owner the dealership or the General of Manager. 303