1995 Buick Skylark Owner's Manual - Page 300

GM Participation inBBB AUTO LINE - Alternative Dispute Resolution Program* *This program may not be availableall states, in depending on state law. Canadian owners refer to your Warranty and Owner Assistance Information booklet. General Motors reserves right to change eligibility the limitations and/or to discontinue participation in this its program. Both Buick and your Buick dealer are committed to making sure you are completely satisfied with your new vehicle. Our experience has shown that, if a situation feel arises where you your concernhas not been adequately addressed,the Customer Satisfaction Procedure described earlier this sectionis very in successful. BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle disputes between customers and automobile manufacturers. This program is available free of charge to customers who currently own lease a GM vehicle. or If you are not satisfied after following Customer the Satisfaction Procedure, you may contact BBB using the the toll-free telephone number, write them at the or following address: BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 Telephone: 1-800-955-5100 an There may be instances where impartial third-party can assistin arriving at a solution to a disagreement regarding vehicle repairs interpretation of the New or To Vehicle Limited Warranty. assist in resolving these disagreements Buick voluntarily participates in BBB AUTO LINE. To file a claim, you will be asked to provide your nam and address, your Vehicle Identification Number (VIN), and a statement the natureof your complaint. of and Eligibility is limited by vehicle age and mileage, other factors. 8-3