1996 Buick Roadmaster Owner's Manual - Page 336

with your vehicle can be handled your sellingor by servicing dealer.Your dealer has the facility, trained technicians, special tools andup-to-date information to promptly address any issue which may arise. Buick has empowered its dealers to make decisions and repair vehicles, and they are eager to resolve your concernto your completesatisfaction. If your concern has not been resolved to your satisfaction, take the following steps: For helpoutside of the UnitedStates and Canada, call the following numbers as appropriate: In Mexico: (525) 625-3256 In Puerto Rico: 1-800-496-9992 (English) or 1-800-496-9993 (Spanish) e In the U.S. Virgin Islands: 1-800-496-9994 0 STEP ONE -- Discuss your concern witha member of dealer management. Normally, concerns can be quickly resolved at that level. the matter has already been If reviewed with the Sales, Service, orManager, contact Parts the owner of the dealership or General Manager. the STEP TWO -- If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Buick Customer Assistance Center by calling 1-800-521-7300. In Canada,contact GM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In the Dominican Republic: 1-800-751-4135 (English) or 1-800-751-4136 (Spanish) In the Bahamas: 1-800-389-0009 In Bermuda, Barbados, Antigua and the British Virgin Islands: 1-800-534-0122 In all other Caribbean countries: 1-809-763-13 15 In other overseas locations, call GM North American Export Sales in Canada at 1-905-644-4112 8-2