1996 Buick Skylark Owner's Manual - Page 339

GM Participation in BBB AUTO LINE - Alternative Dispute Resolution Program* *This progrim may not be available in all states, to depending on state law. Canadian owners referyour Warranty and Owner Assistance Wormation booklet. General Motors reserves theright to change eligibility limitations and/or to discontinue itsparticipatiun, this in program. Both Buick and your Buick dealer are committedto making sure you are completely satisfied with your new u vehicle. O r experience hasshown that, if a situation arises where you feel your concern has not been adequately addressed, the Customer Satisfaction Procedure describedearlier in this sectiun is very successful. There may be instances where an impartial third party can assist in arriving at a solution to a disagreement regarding vehicle repairs or interpretation of the New Vehicle,United Warranty. To assist in resolving these disagreements, Buick voluntarily participatesi BBB n AUTO LINE.