1997 Buick LeSabre Owner's Manual - Page 369

GM Participation in an Alternative Dispute Resolution Program This program is available in all 50 states and the District of Columbia. Canadian owners refer your to Warranty and Owner Assistance Information booklet for If you are not satisfied after following the Customer information on the Canadian MotorVehicle Arbitration Satisfaction Procedure, you may contact the BBB using Plan (CAMVAP). General Motors reservesthe right to the toll-free telephone number, or write them at the change eligibility limitations and/orto discontinue its .following address: participation in this program. BBB AUTO LINE Both Buick and your Buick dealer are committed Council of Better Business Bureaus. Inc. to making sure you are completely satisfied with 4200 Wilson Boulevard your new vehicle. Our experience has shown that, Suite 800 if a situation arises where you feel your concern Arlington. VA 22203- 1804 has not been adequately addressed. the Customer Telephone: 1-800-955-5 100 Satisfaction Procedure described earlierin this section is very successful. To file a claim,you will be asked to provide your name and address. your Vehicle Identification Number (VIN) There may be instances where impartial third party an and a statement of the nature of your complaint. can assist i n arriving at a solution to a disagreement Eligibility is limited by vehicle age and mileage, and regarding vehicle repairs or interpretation the New of other factors. Vehicle Limited Warranty. To assist in resolving these disagreements, Buick voluntarily participates BBB in AUTO LINE. BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle automotive disputes. This programis available free of charge to customers who currently own or lease a GM vehicle. 8-7