1998 Buick Riviera Owner's Manual - Page 356

GM Participation in an Alternative Dispute Resolution Program This program is available in all 50 states andthe District of Columbia. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). General Motors reserves the right to change eligibility limitations and/or to discontinue its participation in this program. Both Buick and your Buick dealer are committed to making sure you completely satisfied with are your new vehicle. Our experience has shown that, if a situation arises where you your concern feel has not been adequately addressed, Customer the Satisfaction Procedure described earlier this in section is very successful. There may be instances where an impartial third party can assist in arriving at a solutiona disagreement to regarding vehicle repairs or interpretation the New of Vehicle Limited Warranty. assist in resolving these To disagreements, Buick voluntarily participates in BBB AUTO LINE. BBB AUTO LINE is an out-of-court program administered bythe Better Business Bureau system to settle automotive disputes. This program is available free of charge to customers who currently own or a lease GM vehicle. If you are not satisfied after following the Customer Satisfaction Procedure, you may contact the using BBB the toll-free telephone number, or write them at the following address: BBB AUTO LINE Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203- 1804 Telephone: 1-800-955-5100 To file a claim, you will be asked to provide your name and address, your Vehicle Identification Number and a statement the natureof your complaint. of Eligibility is limited by vehicle age and mileage, and other factors.