2012 Buick LaCrosse Owner's Manual - Page 230

7-56 Infotainment System Tips and Troubleshooting Chart (cont.) Problem Recommended Action Check for obstructions, low batteries, reception range, and interference from cellular telephone towers or by using a cellular telephone in the vehicle. Check that the headphones are on correctly using the L (Left) and R (Right) on the headphones. Check that the headphones are positioned properly with the headband across the top of the head. See your dealer for assistance. Check that the RSE video screen is sourced to the DVD player by pressing the AUX button on the remote control. Sometimes the wireless headphone audio cuts out or buzzes. I lost the remote and/or the headphones. The DVD is playing, but there is no picture or sound. DVD Display Error Messages The DVD display error message depends on which radio the vehicle has. The video screen may display one of the following: Disc Load/Eject Error or Mechanical Error: There are disc load or eject problems. Disc Format Error or Unknown Format: The disc is inserted with the disc label wrong side up, or the disc is damaged. Disc Region Error or Disc Error: The disc is not from a correct region. No Disc Inserted: No disc is present when the X or MEM/DVD/ AUX button is pressed on the radio. DVD Distortion Video distortion can occur when operating cellular phones, scanners, CB radios, Global Position Systems (GPS)*, two-way radios, mobile fax machines, or walkie talkies. It might be necessary to turn off the DVD player when operating one of these devices in or near the vehicle. *Excludes the OnStar System.