1994 Cadillac Eldorado Owner's Manual - Page 370

GM PARTICIPATION IN BETTER BUSINESS BUREAU MEDIATION/ARBITRATION PROGRAM* Both Cadillac Motor Car Division and your Cadillac dealer are committed to making sure you are completely satisfied with your new vehicle. If a situation arises where you feel your concern has not been adequately addressed, our experience has shown that the Customer Satisfaction Procedure described on Page 1is very successful. There may be instances wherean impartial third-party can assist in arrivingat a solution to a disagreementregarding vehicle repairs or interpretation of the New Vehicle Limited Warranty. To assist in resolving these disagreements, Cadillac voluntarily participates in BBB AUTO LINE. BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle disputes between customers and automobile manufacturers. This program is available of charge to customerswho ownor free lease a GM vehicle. If you are not satisfied after following the Customer Satisfaction Procedure, you may contact the BBB usingthe toll-free telephone number or the address listed below: BBB AUTO LINE Telephone Council of Better Business Bureaus 1-800-955-5100 4200 Wilson Boulevard Suite 800 Arlington, Virginia 22203 To file a claim, willbe asked to provide your name address, your Vehicle you and Identification Number (VIN), and a statement of the nature of your complaint. Eligibility is limited vehicle ageand mileage, and other factors. by We prefer that you utilize the Customer Satisfaction Procedure before you resort to AUTO LINE, but you maycontact the BBB at any time.The BBB willattempt to resolve the complaint by serving asan intermediary betweenyou and Cadillac. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customers may present their case to an impartial third-party arbitrator. will which you mayaccept or reject. If you accept The arbitrator make a decision the decision, GM will be bound by that decision. The entire dispute resolution procedure should ordinarilytake about forty daysfrom the time you file a claim until a decisionis made. Some state laws mayrequire you to use thisprogram before filing a claim with a state-run arbitration program or in the courts. For further information, contact the BBB or theCadillac Consumer Relations Center. NOTE: This program may not be available in all states, depending on state law. General Motors reserves right the to change eligibility limitations discontinue its participationin this program. 4 andor to