1994 Cadillac Seville Owner's Manual - Page 369

For prompt assistance, please have following information available give the the to Consumer Relations Representative: - Your name, address and home and businesstelephone numbers - Vehicle Identification Number (this is available from the vehicle registration or title, or the plate attached to the top of the instrument panel and visible left through the windshield.) - Dealership name and location - Vehicle delivery date and present mileage - Nature of concern In order give your inquiry to prompt attention, please call the appropriate toll free to write Cadillac, please send all number listed. However, if wish you correspondence to the respective United States, Canada or GM Overseas Central Office address listed on the following page. When contacting Cadillac, please remember that your problem will likely be resolved in the dealership, using dealership facilities, equipment and personnel. That is why we suggest you follow Step One first. CUSTOMER ASSISTANCE FOR THE HEARING OR SPEECH IMPAIRED To assist owners who have hearing difficulties, Cadillac has installed special Telecommunication Devices for the Deaf (TDD) equipment in its Consumer who Relations Center. Any hearing or speech impaired customer has accessto a TDD ora conventional teletypewriter (TTY) can communicate with Cadillac by dialing: 1-800-TDD-CMCC. (TDD users in Canada can dial 1-800-263-3830). STATE WARRANTY ENFORCEMENT LAWS Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state tostate. To the extent allowed by state law, General Motors requires that you first provide us with written notification of any service difficulty you have experienced so that we have an opportunity to make any needed repairs before you are eligible for the remedies provided by these laws. Yourwritten notification should be sent to the Cadillac Customer Relations Center. Please see Page XX for the address. 2