2005 Chevrolet Impala Owner's Manual - Page 366

Roadside Assistance Program As the owner of a new Chevrolet vehicle, you are automatically enrolled in the Chevrolet Roadside Assistance program. This value-added service is intended to provide you with peace of mind as you drive in the city or travel the open road. Call Chevrolet's Roadside Assistance at 1-800-CHEV-USA, (1-800-243-8872) 24 hours a day, 365 days a year to speak with a Chevrolet Roadside Assistance representative. We will provide the following services during the Bumper-to-Bumper warranty period, at no expense to you: • Flat Tire Change: Installation of a spare tire will be covered at no charge. The customer is responsible for the repair or replacement of the tire if not covered by a warrantable failure. • Jump Start: No-start occurrences which require a battery jump start will be covered at no charge. • Dealer Locator Service In many instances, mechanical failures are covered under Chevrolet's Bumper-to-Bumper warranty. However, when other services are utilized, our Roadside Assistance Representatives will explain any payment obligations you might incur. For prompt and efficient assistance when calling, please provide the following to the Roadside Assistance Representative: • Fuel Delivery: Delivery of enough fuel ($5 maximum) for the customer to get to the nearest service station. • Lock-out Service (identification required): Replacement keys or locksmith service will be covered at no charge if you are unable to gain entry into your vehicle. Delivery of the replacement key will be covered within 10 miles (16 km). • Your name, home address, and home telephone number. • Emergency Tow: Tow to the nearest dealership for warranty service or in the event of a vehicle-disabling accident. Assistance provided when the vehicle is mired in sand, mud, or snow. Telephone number of your location. Location of the vehicle. Model, year, color, and license plate number. Mileage, Vehicle Identification Number (VIN), and delivery date of the vehicle. • Description of the problem. 7-6