2013 Ford Taurus Owner Manual Printing 3 - Page 437

436 Issue SYNC does not understand or is calling the wrong contact when I want to make a call. SYNC® Voice Command Issues Possible Possible Solution(s) Cause(s) • You may be • Review the phone voice commands at the beginning of using the wrong voice commands, the phone section. • Make sure you are saying OR • You may not be the contacts exactly as listed. saying the name For example, if a contact is saved as Joe Wilson, say exactly as it is "Call Joe Wilson". saved, OR • The system works better if • Contacts in you list full names, such as your phonebook "Joe Wilson" rather than "Joe". may be very short and similar, • Do not use special characters such as 123 or ICE, as the or they may system does not recognize them. contain special • If contacts are saved in characters, OR CAPS, you have to spell them. • Your JAKE requires you to say, phonebook contacts may be "Call J-A-K-E". saved in CAPS. 2013 Taurus Owners Guide gf, 3rd Printing, December 2012 USA (fus)