1997 GMC Savana Van Owner's Manual - Page 362

Customer Satisfaction Procedure GMC dealers have the facilities, trained technicians and up-to-date information to promptly address any concerns you may have. However, ifa concern has not been resolved to your complete satisfaction, take the following steps: STEP ONE -- Discuss your concern with member a of dealership management. Normally, concerns can be quickly resolved at that level. the matter has If already been reviewed with the sales, service parts or manager, contact the owner of the dealership or the General Manager. 8-2