1998 GMC Envoy Owner's Manual - Page 368

GM Participation in an Alternative Dispute Resolution Program This program is available in all 50 states and the District of Columbia. Canadian owners refer your to Warranty and Owner Assistance Information booklet for If you are not satisfied after followingthe Customer information on the Canadian Motor Vehicle Arbitration Satisfaction Procedure,you may contact the BBB using Plan (CAMVAP). General Motors reserves the right to the toll-free telephone number, or write them at the change eligibility limitations and/or to discontinue its following address: participation in this program. BBB AUTO LINE Both GMC and your GMC dealer are committedto Council of Better Business Bureaus, Inc. making sure you are completely satisfied with your new 4200 Wilson Boulevard vehicle. Our experience has shown that,if a situation Suite 800 arises where you feel your concern has not been Arlington, VA 22203- 1804 adequately addressed, the Customer Satisfaction Procedure Telephone: 1-800-955-5 100 described earlier in this section is very successful. To file a claim, you will be asked-to provide your name There may be instances where an impartial third party and address, your Vehicle Identification Number (VIN) can assist in arriving at a solution to a disagreement and a statement of the nature of your complaint. regarding vehicle repairs interpretation of the New or Eligibility is limited by vehicle age and mileage, and Vehicle Limited Warranty. To assist in resolving these other factors. disagreements, GMC voluntarily participates in BBB AUTO LINE. BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle automotive disputes. This program is available currently own or lease a free of charge to customers who GM vehicle. 8-9 ,