1998 GMC Suburban Owner's Manual - Page 414

Customer Satisfaction Procedure GMC dealers have the fhcilities, trained technicians and up-to-date information to promptly address any concerns you may have. However, if a concern has not been resolved to your complete satisfaction. take the following steps: STEP ONE -- Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has alreacly been reviewed with the sales, service or parts manager?contact the owner of the dealership or the zeneral manager. L- 8-2