2003 GMC Sonoma Owner's Manual - Page 405

Customer Assistance Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to GMC. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the GMC ConsumerRelations Manager by calling 1-800-GMC-8782 (1-800-462-8782,Customer Assistance prompt). In Canada, contact GMof Canada Customer CommunicationCentre in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854(French). We encourage you call the toll-free number in order to to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.) Dealership name and location Vehicle delivery date and present mileage When contacting GMC, please remember that your concern will likely be resolved at a dealer's facility. That is why we suggest you follow Step One first if you have a concern. STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager. 7-2