2014 Lincoln MKZ Roadside Assistance Card Printing 2 - Page 2

Owner Identification Card Because you're a valued Lincoln driver, we've attached the Lincoln Commitment® Owner Identification Cards to carry in your purse or wallet. Please keep a card handy - it includes the Lincoln Commitment hotline number for customer service or Roadside Assistance. The Lincoln Commitment® Congratulations on your decision to drive a Lincoln. This brochure is your introduction to the Lincoln Commitment®: a comprehensive benefits package designed to meet your driving needs. It's yours with the purchase or lease of any Lincoln vehicle, and it provides you with valuable support so you can handle the challenges of the road with confidence and ease. Lincoln Customer Relationship Center If you have questions about your Lincoln vehicle or the Lincoln Commitment®, please contact your dealer. For additional help, you're invited to call our Lincoln Customer Relationship Center at 800-521-4140, Monday through Friday, 8 a.m. - 8 p.m. and Saturday 9 a.m. - 5:30 p.m. EST. Owner VIN Dealer Dealer Phone: Contact your Lincoln dealership or dial the Lincoln Customer Relationship Center at 800-521-4140 should you have any questions. Towing and emergency services are provided by and/or through, Cross Country Motor Club, Inc., Medford, MA, except in Alaska, California, Hawaii, Oregon, Wisconsin and Wyoming where services are provided by and/or through Cross Country Motor Club of California, Inc., Thousand Oaks, CA. If traveling in Canada, call 800 665-2006. Vehicle Warranty For a detailed description of what is covered by your vehicle's New Vehicle Limited Warranty, refer to the Warranty Guide that is provided to you along with your Owner's Manual. Roadside Assistance Contact Roadside Assistance at 800-521-4140 - anytime, 24 hours a day, 365 days a year. As part of the Lincoln Commitment®, you will receive 24/7 Roadside Assistance nationwide (including Canada and Mexico), begins from the warranty start date and lasts six years or 70,000 miles whichever occurs first. The services available are: Towing (warranty, non-warranty, collision) services are available to your Selling Dealer or to the nearest qualified Lincoln Dealer within 35 miles of the disablement location. If you request to be towed to a Lincoln dealer more than 35 miles from the disablement location, you are responsible for any mileage costs in excess of 35 miles. Trailers are covered up to $200 if the disabled vehicle requires service. If the trailer is disabled, but the towing vehicle is operational, the trailer does not qualify for any roadside services. Flat tire change (replacement of flat tire with a usable spare available in vehicle), battery jump start, lock-out assistance (key replacement is the customer's responsibility), fuel delivery (two gallons of gasoline). Fuel delivery service is limited to two no-charge occurrences within a 12-month period. Winch out services are also available. Winch out service includes pulling a vehicle within 100 feet of a paved or county maintained road. No recoveries. Lincoln Complimentary Maintenance As part of our commitment to providing a new ownership experience, your vehicle comes with Lincoln Complimentary Maintenance. This maintenance plan is available on most vehicles sold in the U.S and begins on your purchase date and at zero miles. It is limited based on mileage, time or number of service visits, whichever occurs first. That means when your message center alerts you it's time for an oil change, you should bring your vehicle in for complimentary service. That's just one of many benefits to both being a Lincoln owner and to this service. Please visit LincolnOwner.com for full details. Owner VIN Dealer Dealer Phone: Contact your Lincoln dealership or dial the Lincoln Customer Relationship Center at 800-521-4140 should you have any questions. Towing and emergency services are provided by and/or through, Cross Country Motor Club, Inc., Medford, MA, except in Alaska, California, Hawaii, Oregon, Wisconsin and Wyoming where services are provided by and/or through Cross Country Motor Club of California, Inc., Thousand Oaks, CA. If traveling in Canada, call 800 665-2006. Delivering on the Commitment Lincoln is committed to providing you with the best ownership experience. We have ensured that your vehicle underwent an exhaustive inspection process in order to fulfill our promise to you of a high performance vehicle. Because we took the time to guarantee that your driving needs are met, all you have to do is sit back and enjoy the classic Lincoln elegance, features and benefits which truly make Lincoln an award winning luxury vehicle. Ford Motor Company reserves the right to modify or discontinue Roadside Assistance at any time. Certain restrictions apply to Roadside Assistance benefits. For further details, call 800-241-3673. 1501662_14b_Lincoln_RAC_041813.indd 4-6 4/18/13 12:55 PM