1997 Mercury Cougar Owner's Manual - Page 263

If you are away from home when your vehicle needs to be serviced, or if you need more help than the dealer gave you, contact the Ford Customer Assistance Center to find an authorized dealership that may be able to help. In the U.S., contact: If you live in Canada and have any questions or concerns that the dealership cannot answer, contact the Customer Assistance Centre. Please have the following information available when contacting Ford Customer Assistance: u your telephone number (both business and home) u the name of the dealer and the city where the dealership is located u the year and make of your vehicle u the date purchased u the current mileage on your vehicle u your Vehicle Identification Number (VIN) listed on your vehicle ownership license 265