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2011 Mercury Grand Marquis Owner Guide 1st Printing - Page 273

2011 Mercury Grand Marquis Manual

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Crown Victoria Severe Duty WARNING: Under no circumstance should the rear power point cover be removed without first pulling the two fuses in the front power distribution box. Removing cover without pulling fuses could result in an electrical hazard, and result in personal injury. Shut off load devices before inserting fuses. Headlight flashers (wig-wags) - police An interfacing connector is provided on the headlight circuit for use of the headlights as alternating flashers (wig-wags). The connector is located in front of the radiator. A protective cap is attached to prevent contaminants from entering the connector when a wig-wag module is not installed. When installing a headlight flasher (wig-wag) module, remove the connector and tape it to the wigwag module harness. This will ensure that the cap is available to be reattached if the wig-wag module is removed. For additional information, refer to the Crown Victoria Wiring Diagram Manual. If your vehicle is equipped with one of the optional Police Interceptor Equipment packages, the connector will already be used by the supplied wig-wag module that comes with the option package. Note: Use of the wig-wag feature overrides normal operation of the high beam headlights, including flash-to-pass. However, the low beam headlights will remain on and unaffected. HEAVY DUTY SUSPENSION - POLICE This option includes certain heavy duty components that contribute to the vehicle's stability and road handling capability under extremes of operation. The police vehicle has a heavy duty steering gear, extra control shock absorbers and heavy duty front and rear stabilizer bars. COOLERS It is strongly recommended that auxiliary devices such as lights not be installed at the grille. Such devices will reduce airflow through the grille and could potentially impact the cooling system performance. Oil cooler - police The 4.6L engine has an engine oil cooler to maintain engine oil temperatures. Engine and transmission coolers External transmission and power steering coolers are located behind the grille and in front of the radiator. It is strongly recommended that 273 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus)

Section	Page
Table of Contents	1
Introduction	4
CONGRATULATIONS	4
SAFETY AND ENVIRONMENT PROTECTION	4
Warning symbols in this guide	4
Warning symbols on your vehicle	5
Protecting the environment	5
PERCHLORATE MATERIAL	5
BREAKING-IN YOUR VEHICLE	5
SPECIAL NOTICES	6
New Vehicle Limited Warranty	6
Special instructions	6
Notice to owners of Severe Duty vehicles (Crown Victoria only)	6
DATA RECORDING	6
Service Data Recording	6
Event Data Recording	7
CELL PHONE USE	8
EXPORT UNIQUE (NON–UNITED STATES/CANADA) VEHICLE SPECIFIC INFORMATION	9
Instrument Cluster	12
WARNING LIGHTS AND CHIMES	12
GAUGES	17
MESSAGE CENTER (IF EQUIPPED)	19
Info (Information menu)	20
System warnings	23
Entertainment Systems	26
AUDIO SYSTEMS	26
AM/FM stereo (if equipped)	26
AM/FM Stereo Single CD Premium audio system (if equipped)	28
Premium/Premium sound satellite compatible AM/FM stereo Single CD/Cassette system (if equipped)	31
AM/FM Premium sound satellite compatible Stereo In-dash Six CD sound system (if equipped)	36
GENERAL AUDIO INFORMATION	40
Climate Controls	42
MANUAL HEATING AND AIR CONDITIONING SYSTEM (IF EQUIPPED)	42
Operating tips	42
ELECTRONIC AUTOMATIC TEMPERATURE CONTROL (EATC) SYSTEM (IF EQUIPPED)	43
Operating tips	44
REAR WINDOW DEFROSTER	45
Lights	46
HEADLAMP CONTROL	46
Autolamp control (if equipped)	46
Fog lamp control (if equipped)	47
High beams	47
Flash-to-pass	47
Daytime running lamps (DRL) (if equipped)	47
PANEL DIMMER CONTROL	48
AIMING THE HEADLAMPS	48
Headlamp aim adjustment (Crown Victoria only)	48
Vertical aim adjustment (Grand Marquis only)	50
TURN SIGNAL CONTROL	51
INTERIOR LAMPS	51
Map/courtesy lamps	51
Rear courtesy/reading lamps (if equipped)	52
BULB REPLACEMENT	52
Lamp assembly condensation	52
Using the right bulbs	52
Replacing interior bulbs	53
Replacing exterior bulbs	53
Replacing headlamp bulbs (Crown Victoria only)	54
Replacing front parking/turn signal lamp bulbs	55
Replacing front sidemarker bulb	56
Replacing tail/brake/turn signal lamp bulbs	56
Replacing license plate lamp bulbs	57
Replacing backup lamp bulbs	58
Replacing high-mount brakelamp bulbs	58
Replacing headlamp bulbs (Grand Marquis only)	59
Replacing front parking/cornering/turn signal lamp bulbs	60
Replacing tail/brake/turn signal lamp bulbs	60
Replacing license plate lamp bulbs	61
Replacing backup lamp bulbs	62
Replacing high-mount brakelamp bulbs	62
Driver Controls	63
MULTI-FUNCTION LEVER	63
Windshield wiper/washer features	63
TILT STEERING WHEEL	64
ILLUMINATED VISOR MIRROR (IF EQUIPPED)	64
CENTER CONSOLE (IF EQUIPPED)	65
AUXILIARY POWER POINT (12V DC)	65
POWER WINDOWS	66
One-touch down	66
Window lock	66
Accessory delay	66
INTERIOR MIRROR	66
Automatic dimming interior rear view mirror (if equipped)	67
EXTERIOR MIRRORS	67
Power side view mirrors	67
Heated outside mirrors (if equipped)	68
Fold-away mirrors	68
POWER ADJUSTABLE FOOT PEDALS (IF EQUIPPED)	68
SPEED CONTROL (IF EQUIPPED)	69
Using speed control	69
Setting speed control	69
Disengaging speed control	69
Resuming a set speed	70
Increasing speed while using speed control	70
Reducing speed while using speed control	70
Turning off speed control	70
STEERING WHEEL CONTROLS (IF EQUIPPED)	70
Audio control features	70
Climate control features	71
POSITIVE RETENTION FLOOR MAT	71
INTERIOR TRUNK CONTROL	71
Locks and Security	72
KEYS	72
POWER DOOR LOCKS	72
Smart locks (if equipped)	72
Autolock (if equipped)	72
Autorelock	72
Autounlock	73
Deactivating/activating the autolock or autounlock feature	73
CHILDPROOF DOOR LOCKS	74
INTERIOR LUGGAGE COMPARTMENT RELEASE	74
REMOTE ENTRY SYSTEM (IF EQUIPPED)	76
Unlocking the doors	76
Locking the doors	76
Car finder	77
Sounding a panic alarm	77
Opening the trunk	77
Replacing the battery	77
Replacing lost transmitters	78
Illuminated entry	79
SECURICODE™ KEYLESS ENTRY SYSTEM (IF EQUIPPED)	80
Programming a personal entry code	80
Erasing personal code	81
Unlocking the doors and releasing the trunk with the keyless entry system	81
Locking doors with the keyless entry system	82
Anti-scan feature	82
SECURILOCK PASSIVE ANTI-THEFT SYSTEM	82
Anti-theft indicator	84
Automatic arming	84
Automatic disarming	85
Replacement keys	85
Programming spare keys	85
Seating and Safety Restraints	87
SEATING	87
Adjustable head restraints	87
Adjusting the front manual seat (if equipped)	89
Using the manual recline function (if equipped)	90
Adjusting the power front seats (if equipped)	91
Using the power lumbar support (if equipped)	93
Heated seats (if equipped)	94
REAR SEATS	95
Seat-mounted cup holders and armrest storage compartment (if equipped)	95
SAFETY RESTRAINTS	95
Personal Safety System™	95
How does the Personal Safety System™ work?	96
Driver and passenger dual-stage airbag supplemental restraints	96
Front crash severity sensor	96
Driver’s seat position sensor	96
Front passenger sensing system	97
Front safety belt usage sensors	97
Front safety belt pretensioners	98
Front safety belt energy management retractors	98
Determining if the Personal Safety System is operational	98
Safety restraints precautions	99
Combination lap and shoulder belts	100
Restraint of pregnant women	101
Lap belts	101
Adjusting the front center seat lap belt (if equipped)	101
Safety belt locking modes	102
Energy management feature	104
Safety belt extension assembly	104
Front safety belt height adjustment	105
Safety belt warning light and indicator chime	105
Conditions of operation	105
Belt-Minder	106
One-time disable	108
Deactivating/activating the Belt-Minder feature	109
AIRBAG SUPPLEMENTAL RESTRAINT SYSTEM (SRS)	110
Important SRS precautions	110
Children and airbags	112
How does the airbag supplemental restraint system work?	113
Front passenger sensing system	115
Determining if the system is operational	120
Seat-mounted side airbag system	120
How does the side airbag system work?	121
Determining if the system is operational	122
Disposal of airbags and airbag equipped vehicles (including pretensioners)	122
SAFETY RESTRAINTS FOR CHILDREN	123
Important child restraint precautions	123
Recommendations for attaching child safety restraints for children	125
Transporting children	126
SAFETY SEATS FOR CHILDREN	127
Infant and/or toddler seats	127
Installing child safety seats with combination lap and shoulder belts	128
Installing child safety seats in the lap belt seating positions	131
Attaching child safety seats with LATCH (Lower Anchors and Tethers for CHildren) attachments	132
Use of inboard lower anchors from the outboard seating positions (center seating use)	134
Combining safety belt and LATCH lower anchors for attaching child safety seats	134
Attaching child safety seats with tether straps	135
Child booster seats	136
When children should use booster seats	137
Types of booster seats	138
The importance of shoulder belts	139
Child restraint and safety belt maintenance	140
Tires, Wheels and Loading	141
INFORMATION ABOUT UNIFORM TIRE QUALITY GRADING	141
Treadwear	141
Traction AA A B C	141
Temperature A B C	142
TIRES	142
Glossary of tire terminology	142
INFLATING YOUR TIRES	143
TIRE CARE	145
Inspecting your tires and wheel valve stems	145
Tire wear	146
Damage	146
U.S. DOT Tire Identification Number (TIN)	147
Tire replacement requirements	147
Safety practices	148
Highway hazards	149
Tire and wheel alignment	149
Tire rotation	149
INFORMATION CONTAINED ON THE TIRE SIDEWALL	150
Information on “P” type tires	151
Additional information contained on the tire sidewall for “LT” type tires	154
Information on “T” type tires	155
Location of the tire label	155
TIRE PRESSURE MONITORING SYSTEM (TPMS)	156
Changing tires with TPMS	157
Understanding your tire pressure monitoring system (TPMS)	158
When your temporary spare tire is installed	158
When you believe your system is not operating properly	158
When inflating your tires	160
How temperature affects your tire pressure	160
SNOW TIRES AND CHAINS	161
VEHICLE LOADING – WITH AND WITHOUT A TRAILER	162
TRAILER TOWING	168
Preparing to tow	168
Hitches	168
Safety chains	169
Trailer brakes	169
Trailer lamps	169
Driving while you tow	169
Servicing after towing	170
Trailer towing tips	170
Launching or retrieving a boat	170
RECREATIONAL TOWING	171
Driving	172
STARTING	172
Positions of the ignition	172
Preparing to start your vehicle	172
Important safety precautions	173
Starting the engine	174
Cold weather starting (flexible fuel vehicles only)	174
If the engine fails to start using the preceding instructions (flexible fuel vehicles only)	175
Guarding against exhaust fumes	175
Important ventilating information	175
ENGINE BLOCK HEATER (IF EQUIPPED)	176
BRAKES	177
Anti-lock brake system (ABS)	178
Using ABS	179
ABS warning lamp	179
Parking brake	180
TRACTION CONTROL (IF EQUIPPED)	181
STEERING	182
AIR SUSPENSION SYSTEM (IF EQUIPPED)	182
TRACTION-LOK™ AXLE (IF EQUIPPED)	183
BRAKE-SHIFT INTERLOCK	183
AUTOMATIC TRANSMISSION OPERATION	184
Understanding the gearshift positions of the 4–speed automatic transmission	184
If your vehicle gets stuck in mud or snow	186
DRIVING THROUGH WATER	187
Roadside Emergencies	188
ROADSIDE ASSISTANCE	188
Getting roadside assistance	188
Using roadside assistance	188
HAZARD FLASHER CONTROL	189
FUEL PUMP SHUT-OFF SWITCH	189
FUSES AND RELAYS	190
Fuses	190
Standard fuse amperage rating and color	191
Passenger compartment fuse panel	191
Power distribution box	195
Relays	199
CHANGING THE TIRES	199
Dissimilar spare tire/wheel information	199
Full-size matching spare tire/wheel information	201
Stopping and securing the vehicle	201
Removing the spare tire and jack	202
Tire change procedure	202
WHEEL LUG NUT TORQUE SPECIFICATIONS	205
JUMP STARTING	206
Preparing your vehicle	206
Connecting the jumper cables	207
Jump starting	207
Removing the jumper cables	208
WRECKER TOWING	209
Emergency towing	210
Customer Assistance	211
GETTING THE SERVICES YOU NEED	211
Away from home	211
Additional assistance	212
IN CALIFORNIA (U.S. ONLY)	213
THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY)	214
UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY)	215
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA	215
ORDERING ADDITIONAL OWNER’S LITERATURE	217
Obtaining a French Owner’s Guide	217
REPORTING SAFETY DEFECTS (U.S. ONLY)	217
REPORTING SAFETY DEFECTS (CANADA ONLY)	218
Cleaning	219
WASHING THE EXTERIOR	219
WAXING	219
PAINT CHIPS	220
ALUMINUM WHEELS AND WHEEL COVERS	220
ENGINE	220
PLASTIC (NON-PAINTED) EXTERIOR PARTS	221
WINDOWS AND WIPER BLADES	222
INSTRUMENT PANEL/INTERIOR TRIM AND CLUSTER LENS	222
INTERIOR	223
LEATHER SEATS (IF EQUIPPED, EXCEPT FOR THE KING RANCH EDITION)	224
LEATHER SEATS FOR THE KING RANCH EDITION ONLY (IF EQUIPPED)	224
UNDERBODY	225
FORD AND LINCOLN MERCURY CAR CARE PRODUCTS	226
Maintenance and Specifications	227
SERVICE RECOMMENDATIONS	227
PRECAUTIONS WHEN SERVICING YOUR VEHICLE	227
Working with the engine off	227
Working with the engine on	227
OPENING THE HOOD	228
IDENTIFYING COMPONENTS IN THE ENGINE COMPARTMENT	228
WINDSHIELD WASHER FLUID	229
CHANGING THE WIPER BLADES	229
ENGINE OIL	230
Checking the engine oil	230
Adding engine oil	231
Engine oil and filter recommendations	232
Use SAE 5W-20 engine oil	232
BATTERY	233
ENGINE COOLANT	235
Checking engine coolant	235
Adding engine coolant	236
Recycled engine coolant	238
Coolant refill capacity	238
Severe climates	239
What you should know about fail-safe cooling	239
How fail-safe cooling works	240
When fail-safe mode is activated	240
FUEL FILTER	241
WHAT YOU SHOULD KNOW ABOUT AUTOMOTIVE FUELS	241
Important safety precautions	241
Refueling	244
Fuel filler cap	244
FFV (Flex Fuel Vehicle) fuel cap	245
Crown Victoria vehicles only	246
Choosing the right fuel	246
Cleaner air	246
Octane recommendations	246
FFV engine (if equipped)	247
Fuel quality	247
Running out of fuel	248
ESSENTIALS OF GOOD FUEL ECONOMY	248
Measuring techniques	248
Filling the tank	248
Calculating fuel economy	249
Driving style — good driving and fuel economy habits	250
Habits	250
Maintenance	250
Conditions	251
EMISSION CONTROL SYSTEM	251
On-board diagnostics (OBD-II)	252
Readiness for Inspection/Maintenance (I/M) testing	253
POWER STEERING FLUID	254
BRAKE FLUID	255
TRANSMISSION FLUID	255
Checking automatic transmission fluid	255
Low fluid level	256
Correct fluid level	256
High fluid level	256
Adjusting automatic transmission fluid levels	256
AIR FILTER	257
Changing the air filter element	257
VEHICLE STORAGE	258
MOTORCRAFT PART NUMBERS	261
MAINTENANCE PRODUCT SPECIFICATIONS AND CAPACITIES	262
ENGINE DATA	265
Engine drivebelt routing	265
IDENTIFYING YOUR VEHICLE	266
Safety Compliance Certification Label	266
Vehicle identification number (VIN)	266
TRANSMISSION CODE DESIGNATIONS	267
Crown Victoria Severe Duty	268
CONTACT US	268
TRANSMISSION	268
POWERTRAIN OVERSPEED PROTECTION	269
IDLE METER	269
REAR AXLE	270
Axle break-in – Police and middle eastern countries only	270
Lubricant specifications	270
ELECTRICAL	270
Battery - police	270
Battery - long term storage	270
Alternator - police	271
Power distribution connector	271
Rear power point - police	272
Headlight flashers (wig-wags) - police	273
HEAVY DUTY SUSPENSION - POLICE	273
COOLERS	273
Oil cooler - police	273
Engine and transmission coolers	273
WHEELS/TIRES/BRAKES	274
Wheel rims - police	274
Tires - police	274
Tires - long term storage	274
Training the tire pressure monitoring system (TPMS)	274
Changing tires with a TPMS	275
TPMS reset procedure	276
Brakes - police	279
Brake fluid maintenance	279
INTERIOR	279
Heavy duty seats - police	279
Seat belt extenders	279
Calibrated speedometer - police	280
Red/White map light - police (if equipped)	280
Mobile communication systems	280
Aftermarket equipment installation	281
Trunk Pack™ and trunk loading	282
Trunk packing considerations	283
Equipment categories and placement	283
BODY	285
Fire suppression system (if equipped)	285
Ballistic door panels (if equipped)	286
Use of ballistic door panels	287
Removing the panels	287
AIRBAGS	288
IMPORTANT AIRBAG DOS AND DON’TS	295
SOME COMMON POLICE QUESTIONS AND ANSWERS ABOUT AIRBAGS	296
Will there be any way to special order police vehicles without the airbag systems?	296
Can the installation of push bumpers on the front end of the vehicle affect the deployment of an airbag?	296
Is there a problem with transporting a front seat passenger who has their hands restrained behind their body?	297
Can conditions encountered in aggressive pursuit driving situations (e.g., high speed braking, uneven road surfaces) cause inadvertent inflation of an airbag that might result in loss of vehicle control?	297
Accessories	298
FORD CUSTOM ACCESSORIES FOR YOUR VEHICLE	298
Lifestyle	298
Peace of mind	298
Ford Extended Service Plan	300
FORD ESP EXTENDED SERVICE PLANS (U.S. ONLY)	300
FORD ESP EXTENDED SERVICE PLANS (CANADA ONLY)	303
Scheduled Maintenance Guide	304
GENERAL MAINTENANCE INFORMATION	304
Why maintain your vehicle?	304
Protecting your investment	304
Oil, fluids and flushing	305
Genuine Ford parts and service	305
Convenience	305
Factory-trained technicians	305
Genuine Ford and Motorcraft replacement parts	305
Value shopping for your vehicle’s maintenance needs	306
WHICH MAINTENANCE SCHEDULE SHOULD YOU FOLLOW?	306
Owner checks and services	306
Multi-point inspection	307
NORMAL SCHEDULED MAINTENANCE AND LOG	309
Maintenance schedule log	313
SPECIAL OPERATING CONDITIONS	316
Special operating condition log	321
EXCEPTIONS	323
COOLANT CHANGE RECORD	324
Engine coolant change log	325

Match case Limit results 1 per page

WARNING:

Under no circumstance should the rear power point

cover be removed without first pulling the two fuses in the front

power distribution box. Removing cover without pulling fuses could

result in an electrical hazard, and result in personal injury. Shut off

load devices before inserting fuses.

Headlight flashers (wig-wags) - police

An interfacing connector is provided on the headlight circuit for use of

the headlights as alternating flashers (wig-wags). The connector is

located in front of the radiator. A protective cap is attached to prevent

contaminants from entering the connector when a wig-wag module is not

installed. When installing a headlight flasher (wig-wag) module, remove

the connector and tape it to the wigwag module harness. This will ensure

that the cap is available to be reattached if the wig-wag module is

removed. For additional information, refer to the

Crown Victoria

Wiring Diagram Manual.

If your vehicle is equipped with one of the optional Police Interceptor

Equipment packages, the connector will already be used by the supplied

wig-wag module that comes with the option package.

Note:

Use of the wig-wag feature overrides normal operation of the high

beam headlights, including flash-to-pass. However, the low beam

headlights will remain on and unaffected.

HEAVY DUTY SUSPENSION - POLICE

This option includes certain heavy duty components that contribute to

the vehicle’s stability and road handling capability under extremes of

operation. The police vehicle has a heavy duty steering gear, extra

control shock absorbers and heavy duty front and rear stabilizer bars.

COOLERS

It is strongly recommended that auxiliary devices such as lights not be

installed at the grille. Such devices will reduce airflow through the grille

and could potentially impact the cooling system performance.

Oil cooler - police

The 4.6L engine has an engine oil cooler to maintain engine oil

temperatures.

Engine and transmission coolers

External transmission and power steering coolers are located behind the

grille and in front of the radiator. It is strongly recommended that

Crown Victoria Severe Duty

273

2011 Crown Victoria

(cro)

Owners Guide, 1st Printing

USA

(fus)